Slack is introducing several new AI-driven features, including the integration of AI-powered agents from Salesforce and other leading partners across the platform.
The Big Picture: As part of its evolution, the Salesforce-owned company aims to position Slack as a hub where humans collaborate seamlessly with an increasing number of bots and AI agents.
Key Updates: Ahead of Salesforce’s Dreamforce conference, Slack announced its support for agents from partners such as Adobe, Anthropic, Cohere, Perplexity, Writer, and more, alongside Salesforce’s own Agentforce.
Additionally, Slack is enhancing its AI capabilities, expanding its AI-driven transcription features to include informal video chat sessions, known as “huddles.”
Why It Matters: This move aligns with Salesforce’s broader strategy of leveraging generative AI to power autonomous agents that can take independent action, moving beyond the traditional role of AI as a co-pilot merely assisting humans.
What They’re Saying: “Slack’s vision of becoming an AI-powered work operating system fits perfectly with the growing role of agents in the workplace,” said Slack CEO Denise Dresser in a statement to Axios.
While Dresser didn’t disclose how many paying customers have adopted Slack’s AI features, it’s worth noting that these features require a separate monthly fee. Initially, Slack planned to require companies to pay for AI features for all users or none, but the company later shifted this approach following customer feedback.
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Slack Expands AI Features with New Agent Integrations
Slack is introducing several new AI-driven features, including the integration of AI-powered agents from Salesforce and other leading partners across the platform.
The Big Picture: As part of its evolution, the Salesforce-owned company aims to position Slack as a hub where humans collaborate seamlessly with an increasing number of bots and AI agents.
Key Updates: Ahead of Salesforce’s Dreamforce conference, Slack announced its support for agents from partners such as Adobe, Anthropic, Cohere, Perplexity, Writer, and more, alongside Salesforce’s own Agentforce.
Additionally, Slack is enhancing its AI capabilities, expanding its AI-driven transcription features to include informal video chat sessions, known as “huddles.”
Why It Matters: This move aligns with Salesforce’s broader strategy of leveraging generative AI to power autonomous agents that can take independent action, moving beyond the traditional role of AI as a co-pilot merely assisting humans.
What They’re Saying: “Slack’s vision of becoming an AI-powered work operating system fits perfectly with the growing role of agents in the workplace,” said Slack CEO Denise Dresser in a statement to Axios.
While Dresser didn’t disclose how many paying customers have adopted Slack’s AI features, it’s worth noting that these features require a separate monthly fee. Initially, Slack planned to require companies to pay for AI features for all users or none, but the company later shifted this approach following customer feedback.
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