The Future of AI: What to Expect in the Next 5 Years In the next five years, AI will accelerate human life, reshape behaviors, and transform industries—these changes are inevitable. Collaboration Between Humans and AI. For much of the early 20th century, AI existed mainly in science fiction, where androids, sentient machines, and futuristic societies
Zendesk Launches AI Agent Builder and Enhances Agent Copilot Zendesk has unveiled its AI Agent Builder, a key feature in a series of significant updates across its platform. This new tool enables customer service teams to create bots—now referred to as “AI Agents”—using natural language descriptions. For example, a user might input: “A customer wants
Smartsheet and AWS Collaborate to Enhance AI-Driven Decision-Making with New Amazon Q Business Connector October 8, 2024 — During its annual ENGAGE customer conference, Smartsheet (NYSE: SMAR), the enterprise work management platform, announced a partnership with AWS to introduce a new connector that integrates Smartsheet data with Amazon Q Business. This generative AI-powered assistant can
If you thought Salesforce had fully embraced AI, think again. The company has much more in store. AI All Grown Up and Salesforce is the educator! Alongside the announcement of the new Agentforce platform, Salesforce has teased plans to offer free premium instructor-led courses and AI certifications throughout 2025, reflecting a bold commitment to fostering
Promising Patient Engagement Use Cases for GenAI and Chatbots Generative AI (GenAI) is showing great potential in enhancing patient engagement by easing the burden on healthcare staff and clinicians while streamlining the overall patient experience. As healthcare undergoes its digital transformation, various patient engagement applications for GenAI and chatbots are emerging as promising tools. Let’s
Databricks recently introduced Databricks Apps, a toolkit designed to simplify AI and data application development. By integrating native development platforms and offering automatic provisioning of serverless compute, the toolkit enables customers to more easily develop and deploy applications. Databricks Apps builds on the existing capabilities of Mosaic AI, which allows users to integrate large language
Salesforce Unveils ‘Agentforce’ to Empower a Billion AI Agents by 2025 Salesforce has introduced Agentforce, a revolutionary suite of autonomous AI agents aimed at transforming service, sales, marketing, and commerce sectors. With Agentforce, companies can rapidly scale their operations, boost efficiency, and elevate customer satisfaction by leveraging intelligent agents that handle routine tasks and complex
Hyperscalers’ Scale and AI Influence Shape Partner Ecosystems Despite their seemingly saturated networks, the largest cloud vendors continue to dominate as top ecosystems for service providers, according to a recent survey. Hyperscalers are playing a critical role in partner alliances, a trend that has only intensified in recent years. A study released by Tercera, an
Exploring Small Language Models (SLMs): Capabilities and Applications Large Language Models (LLMs) have been prominent in AI for some time, but Small Language Models (SLMs) are now enhancing our ability to work with natural and programming languages. While LLMs excel in general language understanding, certain applications require more accuracy and domain-specific knowledge than these models
Salesforce Introduces Data Governance for the AI Enterprise Salesforce this month unveiled Data Governance for the AI Enterprise, a comprehensive suite of tools designed to help IT teams navigate the growing regulatory landscape surrounding generative AI. Why it matters: As governments worldwide work to implement stricter rules governing the use of AI, like the EU’s
Organizations have always needed to manage the risks that come with adopting new technologies, and implementing artificial intelligence (AI) is no different. Many of the risks associated with AI are similar to those encountered with any new technology: poor alignment with business goals, insufficient skills to support the initiatives, and a lack of organizational buy-in.
Growing Energy Consumption in Generative AI, but ROI Impact Remains Unclear The rising energy costs associated with generative AI aren’t always central in enterprise financial considerations, yet experts suggest IT leaders should take note. Building a business case for generative AI involves both obvious and hidden expenses. Licensing fees for large language models (LLMs) and
OpenAI Restructures: Increased Flexibility, But Raises Concerns OpenAI’s decision to restructure into a for-profit entity offers more freedom for the company and its investors but raises questions about its commitment to ethical AI development. Founded in 2015 as a nonprofit, OpenAI transitioned to a hybrid model in 2019 with the creation of a for-profit subsidiary.
Three Key Insights You Might Have Missed from Dreamforce ’24 In today’s digital-driven world, interconnected systems are commonplace and essential, making platform integration and unified operations critical. As AI becomes more central, technologies like Salesforce Agentforce AI are drawing increased attention. At Dreamforce ’24, automation and AI were the event’s stars, particularly Salesforce’s plans for
The Salesforce hype machine is in full swing, with product announcements like Chatter, Einstein GPT, and Data Cloud, all positioned as revolutionary tools that promise to transform how we work. Is Agentforce Different? However, it’s often difficult to separate fact from fiction in the world of Salesforce. The cloud giant thrives on staying ahead of
