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App Engagement With Human-Centered Design

App Engagement With Human-Centered Design

In 2022, when Fordham University revamped its student advising app, appointment bookings doubled, thanks to a human-centered design approach. Anand Padmanabhan, Fordham University VP and CIO, emphasized the shift towards involving users in the design process, which led to enhanced app adoption and shared trust among stakeholders. App Engagement With Human-Centered Design was achieved by putting students first. The Fordham Student Success Hub app underwent significant changes to replace inefficient processes like long email chains for scheduling appointments. The new app facilitated over 15,000 appointment bookings, demonstrating its effectiveness. App Engagement With Human-Centered Design prioritizes identifying user needs and crafting solutions that address those needs directly. For Fordham University’s project, the team engaged with a diverse user group, including over 2,000 freshmen, 400 advisors, and support staff. This approach led to clear objectives: students wanted easy appointment booking, while advisors sought tools to identify at-risk students based on specific criteria. Katherine Gomez, Fordham’s assistant director of core applications, applied the Jobs to Be Done framework to understand user goals. Leveraging the Student Success App in Education Cloud and partnering with Attain Partners, enhancements were made to advisor assignment, alert management, and success analytics. Integration of Service Cloud, Experience Cloud, and Marketing Cloud streamlined app efficiency. Business rules were established to ensure an intuitive user experience with minimal custom coding. Visual design was driven by common use cases, ensuring critical features were accessible on the first page. Sara Sapienza, Fordham University Digital Campus Experience Manager, utilized Salesforce Lightning Design System Figma library to design the user interface and iteratively refined the design based on user feedback. The app was tailored to address specific user needs: Continuous user feedback guided UX optimizations, including language clarity, button formatting, and personalized greetings upon login. Emojis were incorporated into notifications to engage Gen Z users effectively. The success of the app extended beyond appointments, attracting interest from other academic departments like Prestigious Awards and Campus Ministry. In summary, Fordham University’s success story underscores the importance of human-centered design in creating user-friendly apps that meet diverse user needs and foster broader engagement across academic services. The journey continues with plans to expand app access to all undergraduates and graduate students, driving student success and organizational efficiency. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Salesforce Document Generation

Salesforce Document Generation

With Document Generation, you can generate contracts, proposals, quotes, reports, non-disclosure agreements, service agreements, and so on. You can generate documents using the specified sample client-side or server-side OmniScripts. You can also create your own OmniScripts by cloning and customizing the sample OmniScript to generate documents. When it comes to Salesforce Document Generation, you have several options. Client-Side document generation is a synchronous process that results in a downloadable preview of the generated documents. You can generate documents from Microsoft Word (.docx), Microsoft PowerPoint (.pptx), and Web templates. These templates can include values from any JSON-based data in the text, including data from any Salesforce object. You can optionally convert the resulting documents to .pdf format. Server-Side document generation is available in both the OmniStudio Foundation and Salesforce Industries packages. Server-Side document generation is an asynchronous process that’s best for large and rendering-heavy documents and for document generation in batches. The Server-Side document generation service is secure and scalable and is hosted on Salesforce Hyperforce. The generated document is stored in your Salesforce org, and is attached to the object for which it’s generated. You can use Apex Classes, sample Integration Procedures, or a sample OmniScript to generate documents. Client-Side document generation supports Customer Community Plus, Customer Community, and Partner Community users to generate documents using client-side OmniScripts. Server-Side document generation supports Customer Community Plus, Customer Community, and Partner Community users to generate documents using the singleDocxServersideLwc server-side OmniScript. With the right licenses, Document Generation is available in the Salesforce Industries package. Can Salesforce create documents? To create a document from the Global Actions menu, an admin must add the New Document global quick action to your publisher layouts. , and select New Document. Add content to your new document. You can @mentions users, documents, spreadsheets, folders, Salesforce data mentions, checklists, and more. Is S-Docs free? The free version of S-Docs allows you to create two templates without any restrictions on the number of Salesforce users. They are production ready and do not have an expiration date. The online resources are available for all support related questions. Is Conga Composer free? No, but there is a free trial. Conga Composer automates tedious business processes to get work done faster and easier in Salesforce. Can Salesforce generate forms? Salesforce has two basic features for creating specific forms. Third-party software makes it easy for you to create branded upload pages, multi-page forms, and a wide variety of documents. Salesforce Web-to-lead feature. Salesforce Web-to-case feature. Like2 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Salesforce and Conga

Salesforce and Conga

Salesforce and Conga. Conga Contracts offers a suite of contract lifecycle management products designed to save time, expedite deal closures, and enhance compliance. Key features include: Salesforce and Conga As the leader in contract management, electronic signature, document generation, and enterprise CPQ on the AppExchange, Conga is the trusted choice for businesses seeking to streamline their operations and improve efficiency. Elevate Your Sales and Service Processes Salesforce customers rely on Conga to automate business processes with efficiency and simplicity. From proposals to contract management to renewals, Conga optimizes key touchpoints throughout the revenue cycle, ensuring a seamless end-to-end user experience. Conga’s Comprehensive Solutions Conga Composer: Automate document generation and distribution within Salesforce, leveraging dynamic data to expedite workflows. Conga Sign: Securely obtain electronic signatures and store documents directly in Salesforce, offering a user-friendly and cost-effective solution. Conga CLM: Streamline contract lifecycle management by creating, negotiating, approving, and storing contracts within SFDC, facilitating faster sales and service processes. Conga Contract Intelligence: Harness the power of artificial intelligence to extract and organize data from commercial contracts, automating business processes and minimizing risk. Conga Grid: Visualize and manage data efficiently from multiple objects and records in a single grid, reducing clicks and enhancing productivity. Conga CPQ: Configure, price, and quote complex products and services at enterprise scale within Salesforce, ensuring accurate quotes and better deals. Partnership and Impact Conga has been a proud partner of Salesforce since 2006, with Salesforce Ventures investing in Conga. Customers across various industries utilize Conga to create industry-specific documents throughout the revenue cycle, from proposals to renewals. Customer Success Story: Autism CRC Autism CRC, a leading national cooperative research center, faced challenges managing paper-driven processes and complying with federal reporting requirements. By implementing Conga Composer, Conga Grid, and Conga Sign, they automated project lifecycles, streamlined collaboration, and significantly reduced administrative burdens. As a result, project leaders saved 80% of their time updating statuses and progress, allowing researchers to focus more on impactful work and reclaim their weekends. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Conga and Salesforce

Conga and Salesforce

Does Conga Integrate with Salesforce? Yes, Conga Collaborate seamlessly integrates with Salesforce, enabling users to generate documents from data-driven templates. This integration reduces document creation time, minimizes user errors, and ensures content consistency. How Does Conga Composer Work in Salesforce? Conga Composer simplifies document generation in SFDC by providing easy access to available data. Fields are directly mapped to templates, which are stored in Salesforce for user selection on predefined routines. Users can enjoy the flexibility of personalized templates while consistently producing accurate output results. What is Conga’s Solution integrated in Salesforce? Conga Composer empowers Salesforce customers to customize, streamline, and scale document generation and reporting processes within Salesforce. Is Conga a Salesforce Partner? Conga has established a robust partner ecosystem in the SaaS space, collaborating with platform partners like Salesforce and AWS, along with global systems integrators and regional partners. Numerous partners are certified in Conga products. Is Conga a Standard Object of Salesforce? The Conga Collaborate managed package establishes relationships between the Octiv Documents object and five standard Salesforce objects: Opportunity, Account, Case, Contact, and Lead. Documents can be created from these objects without additional configuration required. Standardize and Automate Contract Creation and Management Processes with Conga: Enhance Sales and Service Efficiency with Conga: Salesforce customers can leverage Conga to automate business processes across the revenue cycle, from proposals to contract management to renewals, resulting in a seamless end-to-end user experience. Conga is a tool that is easily integrated with Salesforce. What Documents are Created with Conga? Conga is utilized for various industry-specific documents throughout the revenue cycle, including proposals, quotes, contracts, and more. Is Conga a CPQ? Conga includes a CPQ tool. Conga CPQ is a comprehensive configure-price-quote suite designed to facilitate the quoting process for complex goods and services with accuracy and speed. What is the Difference Between Conga CPQ and SFDC CPQ? Conga CPQ targets medium and large enterprises, offering flexible product and pricing configuration features along with advanced proposal document generation capabilities. Salesforce CPQ caters to businesses of all sizes and focuses on automating the quoting process. Who Owns Conga CPQ? Apttus, a leader in quote-to-cash software, acquired Conga in 2020 to modernize revenue generation processes for small and large enterprises. The merged company operates under the Conga brand. What is a Conga Query in Salesforce? Conga Queries and SOQL statements are used to merge Salesforce data into documents. These queries are employed when accessing child object data or retrieving data not present on the master object. How Do I Create a new Conga Template in Salesforce? To create a Conga template inside of SFDC, you can either create a template from the Dashboard or the Templates list. Once created, templates can be stored in the Conga Template Manager or the Salesforce template repository. Where are Conga Templates Stored? Conga templates can be stored in the Conga Template Manager for document templates or the Conga Email Template Manager for email templates. Alternatively, they can be stored in the Salesforce template repository. How Do I Edit a Conga Template in Salesforce? To edit a Conga template inside SFDC, navigate to the Creation Templates section, locate the template you want to edit, and click on it to display its edit screen. From there, you can rename the template or modify its description. Conga Products: Conga on Conga: Values & EthicsOur approach is grounded in the Conga Way, a framework for what we stand for and everything we do as an organization — from hiring to decision making and product development. Achieve together We celebrate diversity and prize teamwork and accountability. We learn from our colleagues, partners and customers. Champion the customer As agents of change, we help customers drive digital transformation for business impact. We’re easy to do business with. Entrepreneurial spirit We seek to innovate, to be agile, and to inspire. We are curious and like to think differently—all while having fun. Content updated February 2024. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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