Salesforce Nonprofit Cloud Archives - gettectonic.com
Salesforce Strategies to Improve a Nonprofit
26Nov

Salesforce Strategies to Improve a Nonprofit

Transforming Nonprofit Operations with Salesforce: Lessons from a Real-Life Success Story Actionable insights for nonprofits to streamline operations and amplify impact-Salesforce Strategies to Improve a Nonprofit Running a nonprofit is challenging enough without the added frustration of disjointed systems. Many nonprofits grapple with scattered databases, isolated email tools, and incompatible fundraising platforms, resulting in inefficiencies and operational headaches. When systems operate in silos, teams waste time on manual data entry and backtracking, which hinders program delivery and donor engagement—putting the mission at risk. Enter Salesforce Nonprofit Cloud, a transformative platform designed to centralize operations, improve donor communication, and provide actionable insights. With 93% of Salesforce users reporting positive ROI, the platform empowers nonprofits to focus on what matters most: driving impact. Salesforce can revolutionize nonprofit operations. Case Study: Supporting Families Through Salesforce Client: Children’s Organization for displaced children in Ukraine Mission: To help children separated from their families during the war in Ukraine by providing bilingual, family-narrated audiobooks and beautifully illustrated storybooks. Challenge:While Better Time Stories had a meaningful mission, their operational processes were a roadblock. Their delivery system struggled with: The Approach 1. Goals Set Results With these optimizations, Better Time Stories significantly improved delivery success: Continuous system support ensured seamless operations and enhanced the organization’s ability to meet its mission. Key Strategies for Nonprofits Using Salesforce 1. Automate Donation and Impact Tracking 2. Personalize Donor Journeys 3. Create Custom Workflows 4. Integrate Salesforce with Other Tools 5. Enable Advanced Reporting 6. Build Volunteer and Beneficiary Portals 7. Leverage AI for Strategic Decisions 8. Design Scalable Data Architecture 9. Conduct Regular Health Checks Conclusion Nonprofits need solutions that simplify operations and maximize impact. Salesforce Nonprofit Cloud offers the tools to centralize processes, enhance donor engagement, and drive mission-critical outcomes. By following these strategies and working with an experienced implementation partner, your nonprofit can achieve operational excellence and focus on delivering meaningful results. Ready to transform your nonprofit operations with Salesforce? Let’s make it happen! Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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November 26, 2024in Data, Mulesoft, Salesforce, Salesforce Einstein, Salesforce Experience Cloud, Salesforce Flow, Salesforce Nonprofit Cloud0 Comments
Transforming Fundraising for Nonprofits
02Oct

Transforming Fundraising for Nonprofits

Tectonic’s Expertise in Salesforce Nonprofit Cloud: Transforming Fundraising for Nonprofits Salesforce’s Nonprofit Cloud (NPC) is revolutionizing how organizations manage their fundraising, offering tools specifically designed to meet the unique needs of the nonprofit sector. A standout feature of Nonprofit Cloud is its comprehensive fundraising functionality, which goes beyond simple transaction management to support the entire lifecycle of donor engagement. Central to understanding this functionality is the “three P’s” concept—Pursuit, Promise, and Payment. These three stages enable nonprofits to effectively track and manage donor relationships and contributions. Pursuit: Tracking the Opportunity The first “P” in Salesforce’s Nonprofit Cloud Fundraising process is Pursuit. This refers to the opportunity record, where the organization is actively seeking donations but no financial transaction has occurred yet. For example, a nonprofit might be pursuing a major donation of $500,000 from a corporate sponsor. At this stage, fundraisers track their progress through various phases of the opportunity, whether they win or lose the donation bid. The focus here is on relationship-building and securing commitments rather than managing financial transactions. This early-stage tracking lays the foundation for a more organized approach as the process advances. Promise: Earninging the Commitment Once a donor—whether an individual or a corporation—has committed to contributing, the Promise phase begins. Here, the Opportunity record transforms into a Gift Commitment in Salesforce. For instance, when the company officially pledges the $500,000 donation, this formalizes their promise. The Gift Commitment record is dynamic and can be modified over time to reflect changes, such as adjusting the amount to $400,000 or setting up recurring donations. This flexibility enables nonprofits to track pledges over time and maintain accurate records of what has been promised versus what has been received. Financial teams especially benefit from this capability, as it aids in reporting and financial planning. Payment: Completing the Financial Act The final “P” is Payment, capturing the financial transaction. This is where the Gift Transaction record comes into play, reflecting the completion of the financial act. For example, once the company has paid $250,000 of the promised $400,000, the Payment record updates to reflect this. Payment records can either stand alone for one-time donations or be linked to Gift Commitments or a Gift Commitment Schedule for installment payments or recurring donations. This structure gives nonprofits the flexibility to track all stages of financial fulfillment and adjust their fundraising strategies accordingly. Leveraging the Three P’s for Success The Pursuit, Promise, and Payment framework provides nonprofits with a clear, structured approach to managing the entire donor lifecycle. This system also eases the transition from Salesforce’s legacy Nonprofit Success Pack (NPSP) to the new Nonprofit Cloud framework. By effectively tracking donation pursuits, managing gift commitments, and documenting payments, nonprofits can maintain a comprehensive, real-time view of their fundraising efforts. This streamlined process not only improves data management but also enhances transparency, fostering trust with donors. The Future of Fundraising with Salesforce Nonprofit Cloud Salesforce’s Nonprofit Cloud Fundraising functionality, anchored by the three P’s, represents a significant evolution in nonprofit technology. By offering tools that manage every stage of donor engagement—from pursuit to payment—Salesforce empowers nonprofits to maximize their fundraising potential. Organizations can cultivate stronger donor relationships, track commitments more accurately, and ensure financial transactions are completed and documented efficiently. This holistic approach enables nonprofits to make informed decisions, boost donor trust, and drive their missions forward. Want to learn more about how Tectonic can help streamline donation processes, track total payments, maintain a full 360° history of the donation cycle, and create funder-worthy visualizations? Contact us at [email protected]. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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October 2, 2024in Data, Salesforce, Salesforce Nonprofit Cloud, Technology
on Nonprofit Cloud
12Sep

Mark Becker on Nonprofit Cloud

In May 2023, Salesforce released a new CRM offering called the Nonprofit Cloud. Since then, Salesforce has continued to roll out new products and functionality within Nonprofit Cloud. This article originally appeared in Nonprofit Pro. If your nonprofit uses the Salesforce Nonprofit Success Pack (NPSP) or is considering a move to the Nonprofit Cloud, you might be interested in learning more about it and how it’s being adopted in the sector. Let’s take a look at some key points about Salesforce Nonprofit Cloud. A Brief History of Salesforce NPSP and Nonprofit Cloud Salesforce has provided technology for nonprofits for the past 20 years. During this time, there have been multiple solutions for organizations developed for or by Salesforce. Related story: What to Know About Constituent Relationship Management System for Nonprofits For the past 15 years or so, Salesforce’s prominent solution for nonprofits has been NPSP, originally called Nonprofit Starter Pack. Today, tens of thousands of nonprofits use NPSP for their CRM system and fundraising needs. Some Differences Between Salesforce NPSP and Nonprofit Cloud Without getting too techy about the differences between Salesforce NPSP and Nonprofit Cloud, here’s a simple overview. NPSP is what many call a “managed” package. It’s built on top of the Salesforce platform as a sort of product that is installed in a nonprofit’s Salesforce environment. It’s primarily used by nonprofits for fundraising and CRM. Nonprofits using NPSP have often added other managed packages, such as Volunteers for Salesforce and the Program Management Module, to address other needs while staying within the Salesforce environment. The Nonprofit Cloud, on the other hand, is built into the Salesforce platform. It’s not a managed product, which means it’s not a “product” installed in the Salesforce environment. Instead, it’s part of the platform itself. This approach provides nonprofit-specific features without the need to go through an installation process. But it’s important to note that Nonprofit Cloud still must be customized for each organization’s needs, which may include setup, data migration, testing, and training. Another difference between NPSP and Nonprofit Cloud is Salesforce’s investment. While Salesforce continues to sell and support NPSP, most of the new features and functionality they’re rolling out are within Nonprofit Cloud. Adoption of the Salesforce Nonprofit Cloud in the Sector It’s not clear exactly how many nonprofits have moved or are moving to Nonprofit Cloud. But a recent study about Salesforce Nonprofit Cloud implementations from Watt Hamlett Consulting sheds some light on the adoption of the Salesforce offering. A few key highlights from the study of Salesforce consultants include: The report estimates that there are likely a few hundred Nonprofit Cloud projects in progress or completed, and 75 or more firms with some experience with it. So, it seems fair to say that while it’s still early days with Nonprofit Cloud, there are nonprofits becoming early adopters of the offering, there are Salesforce consultants that are gaining experience with Nonprofit Cloud implementations and many consultants consider themselves willing and ready to take on Nonprofit Cloud projects. Tips for Moving Forward With Salesforce Offerings for Nonprofits If your organization uses Salesforce NPSP or is considering moving to Salesforce, there’s not a one-size-fits-all answer to whether you should adopt the Nonprofit Cloud at this time. In some cases, it might make sense to stay on NPSP. In others, it might make sense to move to or start out with some elements of Nonprofit Cloud. However, here are some tips to help you take the next steps as you consider using Salesforce solutions for your nonprofit. Stay Informed Salesforce continues to roll out new products, features, and functionality within Nonprofit Cloud. To stay current, it’s worthwhile to watch for announcements and product roadmaps from Salesforce. Think Ahead It’s important to think about your long-term technology plan when deciding whether to adopt the Nonprofit Cloud or choose/stay with NPSP. Consider your organization’s current technology systems and organizational goals for the next three to five years as you weigh your decision. Consider the Pros and Cons Staying on or starting out with NPSP might seem like a safe choice. Thousands of nonprofits are still using the solution, and Salesforce is continuing to support it. However, the focus for Salesforce appears to be around Nonprofit Cloud, so NPSP might not receive much innovation in the future. Plus, if you are already using NPSP and the apps you use with NPSP don’t work within Nonprofit Cloud, then you might want to stay on NPSP until you have a more comprehensive plan for moving to the Nonprofit Cloud. On the flip side, if you were to move to the new Nonprofit Cloud, you would gain the benefits of an ongoing stream of new features and functionality from Salesforce. But you would be an early adopter, which can come with its own challenges, including a low number of customer references and Salesforce consultants with minimal experience working with the solution. And until Salesforce consultants have more experience, the complexity and cost of Nonprofit Cloud implementations could be higher than NPSP. Get Expert Help There are a lot of considerations when it comes to understanding the pros and cons of adopting new technology. It can be extremely helpful to work with a technology consulting firm to assess your organization’s needs and find the right solution for your nonprofit. Mark BeckerAuthor’s page Mark founded Cathexis Partners in 2008 to help nonprofit organizations get the most from their existing technology tools, implement new technology to address gaps and find the best overall approach to using technology to support their missions. He previously served as director of IT consulting at a fundraising event production company focused on nonprofits. Mark also serves on the editorial advisory board for NonProfit PRO, where he contributes monthly to his blog, “Nonprofit Tech Matters.” Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from

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September 12, 2024in Salesforce Nonprofit Cloud
Salesforce Nonprofit Cloud Focuses Resources
04Sep

Salesforce Nonprofit Cloud Focuses Resources

The Pancreatic Cancer Action Network (PanCAN) is currently exploring how to harness the AI capabilities within Salesforce’s Nonprofit Cloud to enhance its mission-driven services. Salesforce Nonprofit Cloud Focuses Resources allowing PanCan to focus on cancer. Pancreatic cancer is among the most aggressive and deadly forms of cancer, with a five-year survival rate of just 12.8% in the U.S. Despite accounting for only 3.3% of new cancer cases, it is responsible for 8.5% of all cancer-related deaths, making it the third leading cause of cancer mortality after lung and colon cancer. Founded in 1999, PanCAN is dedicated to researching this devastating disease and advocating for patients nationwide. The organization also provides critical information and resources to help patients make informed decisions, thereby supporting a community of patients and their families. One of PanCAN’s key services is connecting patients with specialists in their area. Julie Fleshman, President, CEO, and PanCAN’s first employee, emphasizes the importance of this program: “Our patient service program, particularly our call center, is the cornerstone of what we offer. When someone is diagnosed, they are understandably scared. Our trained case managers provide support and recommend that each patient sees a specialist. We maintain a database of specialists across the U.S. and can provide a list of surgeons or oncologists based on how far patients are willing to travel.” This case management system allows patients and their families to work with the same case manager consistently, ensuring a seamless, free-of-charge service and simplifying the information-gathering process. Salesforce Nonprofit Cloud Focuses Resources PanCAN also helps patients find clinical trials in their area, an essential service given the current state of treatment for pancreatic cancer. Nonprofit Cloud focuses on technical resources allowing PanCAN to focus on patient services. Fleshman explains: “Clinical trials often offer the most cutting-edge treatments, which is why we recommend patients consider them. We maintain a database of trials and can quickly inform patients of their options during phone consultations. This allows them to discuss potential trials with their physician and determine the best course of action.” Evolving Technology to Better Serve Patients PanCAN’s initial case management system was developed in-house about a decade ago. As it neared the end of its life, searches could take up to two hours, prompting the organization to seek a more efficient solution. PanCAN enlisted a Salesforce consulting partner to evaluate options and develop a technology strategy aligned with its goals. In June, a new system based on Salesforce’s Nonprofit Cloud Person Accounts module was launched. The new system has significantly reduced the time required to search for information, enabling case managers to assist more patients daily—a crucial improvement given the projected 66,440 new pancreatic cancer diagnoses in the U.S. this year alone. Additionally, the system’s user-friendliness has led to higher job satisfaction among employees. Fleshman stresses the importance of involving a multifunctional team in the implementation process: “It’s essential to be clear about your objectives from the start, but it’s equally important to include the right people. If we had only involved the patient services team and not the tech team responsible for maintenance and security, or the finance team whose system needed to integrate with ours, the project would have been siloed and incomplete.” Salesforce Nonprofit Cloud Focuses Resources and Solutions for Nonprofits The updated system includes advanced features like the OmniStudio process automation tool, which has streamlined the patient questionnaire process, and an integrated data processing engine capable of saving multiple records simultaneously. Leveraging AI to Enhance Impact Looking ahead, PanCAN is assessing how to leverage the AI capabilities within Salesforce’s Nonprofit Cloud to further enhance its services. Fleshman outlines the next steps: “Providing information and resources to patients is crucial, but we also need to use data to optimize our programs and allocate our resources effectively. We hope AI will help us analyze data to better understand our impact and patient experiences. For instance, AI could reveal trends in how often we refer patients to specific doctors or studies, identify gaps in our services, or highlight areas where we should focus more of our efforts. Understanding these factors will help us allocate our time, energy, and resources more efficiently.” Despite the benefits, managing change has been key to addressing employee concerns about AI potentially threatening their jobs. Fleshman notes: “While there was excitement about getting a faster, more efficient tool, there was also anxiety about job security. Our focus was on demonstrating how AI could enhance our ability to provide better reports and insights rather than replacing jobs. We believe that even the best tools are useless if people aren’t trained to use them effectively.” A Vision for the Future PanCAN has developed a five-year technology roadmap that includes upgrading its grant management and financial systems, as well as introducing marketing applications to better understand its target audience, improve outreach, and personalize interactions. As Fleshman concludes: “Our executive team recognizes that without cutting-edge technology, we won’t achieve our ambitious goals. In our sector, technology often gets deprioritized, but updating systems allows us to deliver our mission more productively and efficiently, ultimately better serving those we’re here to help.” Our Take According to Salesforce’s sixth Nonprofit Trends Report, many charities view AI with a mix of optimism, curiosity, and caution. PanCAN’s approach to adopting AI—focusing on its potential to optimize resources and better support patients—demonstrates the organization’s forward-thinking and commitment to its mission. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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September 4, 2024in Salesforce for Nonprofits, Salesforce Nonprofit Cloud
Salesforce Enhances Nonprofit Cloud with Generative AI
07Aug

Salesforce Enhances Nonprofit Cloud with Generative AI

Salesforce Enhances Nonprofit Cloud with Generative AI Capabilities On August 6, 2024, Salesforce Inc. announced that its Nonprofit Cloud platform is the latest in its suite to receive a boost from generative artificial intelligence (AI). This marks a significant milestone as it is the first integration of the Einstein 1 Platform within Salesforce’s Industry Cloud portfolio. The update introduces AI-powered tools designed to help nonprofits enhance operational efficiency, tailor donor engagement, and discover new funding opportunities. Notable features include AI-generated personalized gift proposals and concise summaries of program successes, grant details, donor histories, and more. This move signals Salesforce’s broader strategy to embed AI solutions across its industry-specific offerings, potentially transforming how various sectors leverage AI tools. The new features, such as AI-powered fundraising tools and program summaries, aim to help nonprofits navigate an increasingly challenging landscape by improving efficiency, personalizing donor engagement, and boosting fundraising efforts. Additionally, Salesforce launched Data Cloud for Nonprofits, a new product designed to unify and harmonize data, providing a comprehensive view of donors, volunteers, and program participants. Salesforce’s Nonprofit Cloud, introduced last year, is a specialized version of its renowned customer relationship management (CRM) platform. It offers all the essential CRM features alongside tools tailored for nonprofit organizations. These include donor management capabilities, fundraising tools, and tracking systems for program participation and outcomes. AI-Driven Outreach and Summaries The latest update integrates Salesforce’s Einstein 1 generative AI platform into Nonprofit Cloud, offering AI-powered tools to enhance operational efficiency. For instance, the new fundraising gift proposals feature uses generative AI to create personalized proposals based on an organization’s data, such as previous donor interactions and supported causes. This automation aims to reduce the time needed for nonprofits to solicit financial support. Salesforce Enhances Nonprofit Cloud with Generative AI Aligning With Four Pillars This development aligns with Salesforce’s “four-pillar” approach to enterprise AI success: By integrating the Einstein 1 Platform into Nonprofit Cloud, Salesforce is showcasing its broader AI strategy across its portfolio. Similar integrations could soon follow for other Industry Cloud offerings, potentially accelerating AI adoption in various sectors. Salesforce also introduced the Einstein Summaries feature, which is expected to add significant value by helping nonprofits better understand program success, enhance donor engagement, and simplify the grant review process through AI-generated summaries. Data Cloud for Nonprofits The new Data Cloud for Nonprofits merges structured and unstructured data from various sources into a unified model. This integration enables nonprofits to create comprehensive views of donors, volunteers, and program participants, ultimately helping them assess program performance and fundraising effectiveness. Salesforce unveiled three key innovations for Nonprofit Cloud, each addressing specific challenges in the nonprofit sector: Data Cloud for Nonprofits is available immediately, while the AI-powered fundraising gift proposals and summaries will be generally available this fall. Salesforce also introduced Nonprofit Cloud Einstein 1 Edition, which bundles Nonprofit Cloud, Data Cloud, Einstein, Experience Cloud, and Slack. Nonprofits Embracing AI According to Salesforce, nonprofits are eager for these AI capabilities. The sixth edition of its annual Nonprofit Trends Report highlights the growing need for diversified fundraising strategies and cost reduction. Lori Freeman, Global GM for Salesforce for Nonprofits, emphasized the transformative potential of these innovations: “We’re at a watershed moment for nonprofits. AI is not just another tech trend; it’s a game-changer that could help organizations overcome critical challenges like increased demand for services, rising costs, and donor attrition. By embedding AI directly into Nonprofit Cloud, we’re enabling organizations to streamline their workflows, gain deeper insights, and ultimately increase their impact – all while maintaining the highest standards of data security and trust.” Salesforce’s new Data Cloud for Nonprofits is available now, with AI-powered fundraising gift proposals and summaries features rolling out this fall. Early adopters have already reported positive experiences with the new capabilities. Julie Fleshman, CEO of the Pancreatic Cancer Action Network, praised Nonprofit Cloud for streamlining clinical trial finder and physician database initiatives, stating that Salesforce is helping advance their mission by connecting patients with specialized healthcare providers and relevant clinical trials. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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August 7, 2024in Einstein 1 Platform, Generative AI, Salesforce for Nonprofits
2024 Changes in Salesforce for Nonprofits
02May

2024 Changes in Salesforce for Nonprofits

The past year brought substantial changes to the Salesforce ecosystem for nonprofits,charities, and ngos. 2024 Changes in Salesforce for Nonprofits include a new cloud, new tools, and more. Whether you’re a casual observer or actively engaged in the nonprofit sector, staying current may feel challenging. As a Salesforce partner deeply involved in helping nonprofits navigate Salesforce, Tectonic provides insights into the current state of Salesforce for nonprofits across three key areas: Platform, Partners, and Community. Understanding the Platform Other Changes Understanding Your Partners Understanding the Community After a year of significant changes, navigating Salesforce for nonprofits has become a bit more complex. Despite these challenges, the ecosystem continues to offer vast possibilities for leveraging technology in service of nonprofit missions. Any content that you come across prior to March 2023 will be about the older generation of Salesforce nonprofit products. They may no longer be relevant. Tectonic is please to announce our Nonprofit Cloud Salesforce Implementation Solutions. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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May 2, 2024in Salesforce, Salesforce for Nonprofits, Salesforce Tableau
Introducing the New Nonprofit Cloud
20Mar

Technology for a Human-Centric Impact: Introducing the New Nonprofit Cloud

In times of disaster or need, it’s not technology that distributes supplies or ensures access to fundamental rights—it’s people. Nonprofits, whether large or small, work alongside individuals, partner organizations, government agencies, healthcare providers, volunteers, and staff to drive community and planetary improvements. From large-scale disaster responses to community food drives, real change and impact come from collaborative efforts, not isolated actions. Introducing the New Nonprofit Cloud for today’s NGOs. Salesforce’s vision for nonprofits has always been to empower impact makers with the best technology. Technology should be a critical enabler that brings people and organizations together, scaling those moments of impact. Breaking Down Barriers for Greater Impact Salesforce aims to simplify operations for the nonprofit sector by breaking down information silos within organizations and among local or global partners. Achieving greater impact collectively requires collaboration with stakeholders, information sharing, and effective data utilization. Salesforce collaborated with partners and nonprofit peers to address four key priorities: Introducing the New Nonprofit Cloud With these priorities in mind, Salesforce has announced a new vision for Nonprofit Cloud—a suite of nonprofit technology solutions built specifically for the sector. For the first time, instead of layering nonprofit applications on top of the platform, Salesforce is building directly into the core, unlocking innovation across all Salesforce industries. The new Nonprofit Cloud aims to address all goals in a single solution. For over two decades, Salesforce has worked with its community and partner ecosystem to deliver purpose-built packages on top of the Salesforce platform. Together, they have built more than 14 software packages, anchored by the Nonprofit Success Pack (NPSP), which is used by thousands of organizations. Salesforce will continue to support existing offerings like NPSP, Nonprofit Cloud Case Management, the Program Management Module, and more. Today, we have the thrill of Introducing the New Nonprofit Cloud However, Salesforce is now offering a new solution to nonprofit organizations with reimagined program management, case management, outcomes, marketing engagement, and fundraising in one package. The next generation of Nonprofit Cloud, available today, focuses on delivering programs and case management, leveraging the full power of the Salesforce platform. Fundraising and outcomes will be integrated into this solution later this year. Faster and Easier Access to Nonprofit Technology Supporters measure organizations by their impact, and the goal is to focus on driving that impact, not piecing together data from different systems. This new approach provides a faster and more unified way to drive impact by consolidating stakeholder experiences from across organizations and partners. The new Nonprofit Cloud unifies programs, fundraising, engagement, and outcomes, giving easier and faster access to innovations from across all of Salesforce. This connection to Salesforce’s portfolio of best-in-class solutions enhances the ability to make data-driven decisions swiftly, focusing on what works and where changes are needed. Greater Cross-Sector Impact – Introducing the New Nonprofit Cloud The new Nonprofit Cloud is designed for whole-person care. By building Nonprofit Cloud directly into the Salesforce platform, it’s easier to adopt technology used in other industries, such as Health & Life Sciences and the Public Sector. This integration reflects how jobs are actually done—working with program participants, their families, governments, healthcare organizations, and other nonprofits to ensure everyone achieves their goals. This fosters better cross-sector engagement and impact for all served. Impact is Driven by Everyone Behind every relationship, person, or program is data. When these data points are combined, they can be learned from, validated, and traced throughout the process. With the reimagined Nonprofit Cloud, Salesforce is building every component with outcomes in mind, partnering with the customer community to determine critical data to capture. This simplifies outcome measurement, reduces the need for heavy customization, and standardizes the process. Introducing the New Nonprofit Cloud Starting with programs and case management, available today, Salesforce will soon add outcomes, engagement, and fundraising, connecting them to all future innovations. The Power of Us Program Salesforce remains committed to giving 1% of equity, product, and employee time back to its communities through the Power of Us program, which grants qualified nonprofit and educational organizations 10 free technology licenses. The new Nonprofit Cloud innovation will be included. Salesforce will also continue to support existing licenses and paid nonprofit offerings, including the Nonprofit Success Pack (NPSP). This new approach for the nonprofit sector has been successfully used by other industries within Salesforce for years. Salesforce is dedicated to continuing investment in best-in-class nonprofit technology to help achieve significant and lasting impact. Connect with Salesforce Ready to implement Salesforce Nonprofit Cloud to streamline operations and amplify impact? Connect with Salesforce experts for more information. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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March 20, 2024in Salesforce Nonprofit Cloud
Salesforce for Charities
08Feb

Salesforce for Charities

Salesforce Nonprofit Cloud serves as a comprehensive solution encompassing fundraising, program management, grant management, marketing, and donor management for nonprofit organizations. Salesforce for Charities enables the measurement, tracking, and updating of data across all facets of nonprofit operations and management. Within the charity and nonprofit sector, Salesforce Nonprofit Cloud is highly favored, boasting a clientele of over 50,000 organizations in more than 80 countries—a number that continues to grow. Notably, numerous international charities prefer Salesforce, leading to the establishment of a dedicated business unit tailored specifically for the nonprofit sector. Choosing Salesforce for reporting proves to be an excellent decision for nonprofits due to its recognized accuracy and reliability. The software plays a crucial role in facilitating efficient data management and insights, allowing nonprofits to scale effectively and fulfill their missions. Charities leverage Salesforce Nonprofit Cloud for various purposes, including tracking donations and fundraising campaigns. The CRM software generates reports and analytics, offering insights into the success of these efforts and pinpointing areas for improvement. Overall, Salesforce provides a robust foundation for nonprofits to create efficiency with data, gain valuable insights, and successfully scale their operations to deliver on their mission. Ready for success now? Empower your teams to be more effective, productive, and impactful with Salesforce for Nonprofits. By Tectonic’s Salesforce Marketing Consultant, Shannan Hearne Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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February 8, 2024in Salesforce, Salesforce Development Services, Salesforce for Nonprofits, Salesforce Nonprofit Cloud
Salesforce Logo
15Jan

Spring ’24 Release Enhancements for Public Sector, Education, and Nonprofit

Enhancements for Public Sector, Education and Nonprofit Spring ’24. Change of Circumstance Guided Flow Public Sector Ensure that benefit eligibility remains accurate even when circumstances change. Use guided flows to simplify the process for constituents to report a “change in circumstance” and for caseworkers to re-check eligibility and adjust disbursement amounts. Caseworker Productivity Dashboard Public Sector Analyze caseload trends, boost productivity, and see results. Out-of-the-box data insights empower agencies to understand caseload trends, prioritize and distribute caseloads based on key factors, and visualize their impact. Recruitment and Admissions Enhancements Education Increase application completions by simplifying application processes. Empower parents and agents to start and view applications, support applications to multiple programs, and keep applicants on track with checklists that are reusable across programs. Mentorship Support Education Help students build deeper relationships. Connect students with mentors like alumni, faculty, or peers, and support them with a comprehensive portal experience. Fundraising Enhancements Nonprofit Attribute revenue from recurring donation upgrade campaigns and understand ROI to make data-driven spend decisions. There is also a new object for payment information and a business process API that makes it easier to build integrations. Program Management Enhancements Nonprofit Save time and improve data quality with Automated Outcome Results. Experience Cloud Integration makes it possible to share your outcome strategy externally, and Care Plan Integration links individual care plans to outcomes. Grantseeker Collaboration Public Sector and Nonprofit Enable teams to collaborate when they’re seeking grant funding. Applicants can securely share applications, for faster information gathering and application completion. And applicant owners can control who can view and edit. Private Funding Opportunities Nonprofit Avoid unsolicited applications. Target projects closely aligned with funding priorities and manage the volume of applications you receive. Stay tuned to the Tectonic Insights for more great news from Salesforce and the Spring ’24 Release. Enhancements for Public Sector, Education, and Nonprofit. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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January 15, 2024in Salesforce Education Cloud, Salesforce for Nonprofits, Salesforce Government Cloud, Salesforce Nonprofit Cloud, Salesforce Public Sector Solutions
Salesforce Nonprofit Cloud
13Dec

Get a Free Nonprofit Trial Org

Explore the full capabilities of Nonprofit Cloud firsthand through an interactive trial. This preconfigured org includes robust sample data, providing a real-time experience of Nonprofit Cloud features in action. Utilize these trial orgs to gain insights into the comprehensive enablement offered. Get a Free Nonprofit Trial Org. It’s important to note that the Nonprofit Cloud Prebuilt Apps fall within the category of Non-SFDC Applications, governed by the terms outlined in your Main Services Agreement (formerly the Master Subscription Agreement) with Salesforce. These trial orgs are designed for proof of concept and guided self-exploration, with a 30-day expiration. Get a Free Nonprofit Trial Org Salesforce.org stands out for nonprofits by delivering powerful CRM technology tailored to a global community of nonprofits and educational institutions. Its purpose is to enhance operational efficiency, facilitate fundraising, and cultivate more meaningful relationships with the communities they serve. Power of Us Absolutely, Salesforce is a viable choice for nonprofits. The Salesforce Nonprofit Cloud is renowned for its cost-effectiveness, currently benefiting over 32,000 nonprofits worldwide. The “Power of Us Program,” created by Salesforce, offers affordable products and programs to support nonprofits. Yes, there is a free version of Salesforce for nonprofits. Nonprofit Cloud consolidates nonprofit CRM, fundraising, programs, marketing engagement, and outcomes into a single product. As part of the Power of Us Program, your initial 10 subscriptions come free of charge. Salesforce Nonprofit Cloud is a comprehensive platform specifically crafted for fundraising organizations, educational institutions, and other nonprofit entities. Its aim is to enhance digital outreach, strengthen connections with people, streamline internal management, and eliminate silos among fundraising, program management, marketing, and technology teams. The platform provides organizations and NGOs with a unified view of their ongoing operations and activities. This CRM software encompasses various nonprofit solutions, including fundraising, marketing and engagement, program management, and grants management. These solutions empower nonprofits to efficiently manage and track income streams, inbound grants, and programs in a centralized location. When utilizing CRM software for nonprofits, ensuring effective control and management of activities is crucial. Salesforce Nonprofit Cloud offers several critical benefits for nonprofits: Like1 Related Posts Tectonic’s Successful Salesforce Track Record Salesforce Technology Services Integrator – Tectonic has successfully delivered Salesforce in a variety of industries including Public Sector, Hospitality, Manufacturing, Read more Cloud Computing for NGOs As cloud computing becomes more prevalent and accessible, nonprofits are increasingly leveraging its benefits to enhance operations, boost fundraising efforts, Read more Salesforce Nonprofit for Fundraising Nonprofit Cloud for Fundraising, alternatively referred to as Salesforce Fundraising Nonprofit, introduces innovative and user-friendly methods to engage donors, raise Read more Business Card Scanner App for Salesforce Can I Scan a Business Card into Salesforce? Yes, you can scan a business card into Salesforce if your scanning Read more

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December 13, 2023in Salesforce for Nonprofits, Salesforce Nonprofit Cloud
28Nov

How do grantmaking organizations benefit from using Salesforce as a single system to manage their grant lifecycle?

Discover the Benefits of Salesforce Grants Management Salesforce Grants Management empowers grantmakers to streamline their processes and efficiently distribute critical funding to their communities. Nonprofit organizations often struggle with outdated software, hindering their ability to leverage innovative technologies. Salesforce Non-Profit Cloud was designed to address these challenges, offering comprehensive tools for fundraising, donation management, program oversight, volunteer coordination, and outcome tracking. Benefits of Salesforce Grants Management. Benefits of Salesforce Grants Management For grantmakers specifically, Salesforce offers the Nonprofit Cloud for Grantmaking, an enhanced solution that encompasses all Nonprofit Cloud features with additional tools tailored to manage the grantmaking lifecycle. Grantmakers can leverage these robust tools to consolidate program management, donations, staff management, supporter engagement, volunteer coordination, partner collaboration, and stakeholder relationships within a unified platform. Purpose Built System Salesforce Grants Management provides a purpose-built system for grantmakers to efficiently track, manage, and deliver funding programs. By facilitating collaboration and secure information exchange among grantseekers, grantees, reviewers, and grantmakers, the platform ensures seamless interaction based on customizable access levels. Key Features of Salesforce Grants Management: Salesforce Grants Management is a transformative solution that enables grantmakers to accelerate funding delivery, optimize collaboration, and achieve impactful outcomes within their communities. Connect with an expert at Tectonic today to unlock the full potential of grants management software tailored to your organization’s needs. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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November 28, 2023in Salesforce, Salesforce for Nonprofits
Salesforce Nonprofit Cloud
06Jul

Salesforce Grantseeker Collaboration in Grants Management Nonprofit Cloud

Utilize Salesforce Grants Management for the collaborative collection and review of funding requests. Salesforce Grantseeker Collaboration tool empowers nonprofits. Allow Funding Request Collaborators: Update Invitation to Collaborators: Key Functions of Salesforce Grantseeker Collaboration: Nonprofit Cloud and Nonprofit Success Pack Like Related Posts Top Ten Reasons Why Tectonic Loves the Cloud The Cloud is Good for Everyone – Why Tectonic loves the cloud You don’t need to worry about tracking licenses. Read more 50 Advantages of Salesforce Sales Cloud According to the Salesforce 2017 State of Service report, 85% of executives with service oversight identify customer service as a Read more Salesforce Government Cloud: Ensuring Compliance and Security Salesforce Government Cloud public sector solutions offer dedicated instances known as Government Cloud Plus and Government Cloud Plus – Defense. Read more Salesforce SOAP API Salesforce provides programmatic access to your org’s information using simple, powerful, and secure application programming interfaces (APIs). Before reading more Read more

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July 6, 2023in Salesforce Experience Cloud, Salesforce for Nonprofits, Salesforce Nonprofit Cloud, Salesforce Optimization
Salesforce Nonprofit Cloud
02May

Salesforce Nonprofit Cloud

Salesforce Nonprofit Cloud is a comprehensive Customer Relationship Management platform covering donor management, grant-making, fundraising, program management, and marketing. It empowers nonprofits to measure, track, and update data across all aspects of their operations, driving growth and success through data-driven decisions. The nonprofit sector is challenged by limited manpower and any economic downturns. Salesforce Nonprofit helps your organization accomplish more with less staff and use predictive analytics to focus on donors who are the most likely to respond to your messages. Create efficiency with data and insights and effectively scale and deliver your mission. Learn about the secure, flexible platform built for and used by over 50,000 nonprofits. What’s Encompassed in Nonprofit Cloud Nonprofit Cloud integrates features and products harnessed from the robust Salesforce platform, offering expedited and streamlined access to Salesforce’s array of innovative products and services. The Salesforce Platform The cornerstone of Nonprofit Cloud, the cloud-based Salesforce platform, inclusive of Service Cloud and Sales Cloud, is an integral part of the product. This platform furnishes relationship management, collaboration, integration, and data insight capabilities, providing a comprehensive 360-degree view of constituents. This enables more effective service delivery, management, and interaction. Additionally, the platform complies with stringent data security regulations, facilitating swift deployment and scalability. Nonprofit Cloud Data Model The Nonprofit Cloud data model encompasses Constituent Management, Fundraising, Program Management, Case Management, and Outcome Management. Constituent Management provides essential information for a holistic understanding of constituents, managing intricate relationships and visualizing their connections. Fundraising tools empower donor engagement, fund acquisition, and strategic planning with data-driven insights. Program Management enhances productivity, eliminates data silos, and facilitates timely decision-making. Case Management supports participant achievements by offering a comprehensive view of each participant, enabling personalized experiences. Use Outcome Management to define your impact strategy or theory of change, collect your data, track your progress, and evaluate the effectiveness of your programs. The Toolkit Nonprofit Cloud includes a toolkit featuring components and tools that leverage the platform and data model. OmniStudio, Action Plans, Actionable Relationship Center (ARC), Business Rules Engine, and other components, services, and tools automate paper-based and cumbersome processes. For instance, dynamic questionnaires can be created to expedite intake and referral processes. Experience Cloud for Nonprofits and Nonprofit Cloud for Grantmaking Extend beyond the Nonprofit Cloud data model with Experience Cloud for Nonprofits or Nonprofit Cloud for Grantmaking. Experience Cloud for Nonprofits offers a secure online portal for collaborating with external users. Site users can access and interact with cases, programs, and benefits, with customizable access to objects and features based on business requirements. Nonprofit Cloud for Grantmaking incorporates grant and budget management features. The Grantmaking data model supports the entire grant life cycle, including creating funding opportunities, managing applications and reviews, and tracking grant applicant budgets and results. Use Outcome Management with Nonprofit Cloud to track: If you are a nonprofit organization looking for a platform to make your mission easier, contact Tectonic today to learn more about Salesforce Nonprofit Cloud. Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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May 2, 2023in Public Sector Solutions, Salesforce, Salesforce for Nonprofits, Salesforce Nonprofit Cloud
Salesforce Nonprofit Cloud
19Mar

Salesforce Power of Us

In addition to upholding Salesforce’s enduring commitment to contribute 1% of equity, product, and employee time to communities, the Power of Us program remains a pivotal element in realizing their vision of placing the finest nonprofit technology in the hands of impact makers. The Power of Us program gives Nonprofit orgs and Education institutions access to Salesforce products and resources to help expand their collective impact. As part of this initiative, Salesforce extends 10 complimentary technology licenses to eligible nonprofit and educational organizations, and announced that the groundbreaking innovation of the new Nonprofit Cloud will be included in this offering. Salesforce will also continue to provide support for existing users of the Power of Us program, along with our established paid nonprofit offerings and data models like the Nonprofit Success Pack (NPSP). Is Salesforce nonprofit success pack free? The Nonprofit Success Pack is an easy-to-use fundraising and constituent management application on the Salesforce platform. A free and open-source application from Salesforce.org, NPSP harnesses the power of Salesforce’s vibrant nonprofit community. While this signifies a novel approach to product development for the nonprofit sector, it mirrors a strategy that has proven successful in various industries within Salesforce over the years. Their commitment remains steadfast, and they persist in investing in top-tier nonprofit technology to serve the unique needs of the sector.  Three prominent non-profit organizations using Salesforce include Homeless Link, World Economic Forum, and DonorsChoose.org. Is Salesforce a good CRM for Nonprofits? Salesforce is a fantastic tool for automation, and it can automate many processes with clicks, not code. A large Salesforce Nonprofit customer, the American Red Cross, found that by using Salesforce Nonprofit Cloud, they’ve been able to better connect to their donors, volunteers, and partners in new ways. More than 56,00 nonprofit organizations and educational institutions started their Salesforce journey with the Power of Us Program. Tectonic eagerly anticipates collaborating with our nonprofit clients on this endeavor. As of March 17, 2023, the Power of Us portal was updated and a Salesforce org is no longer required to apply for the program. Like Related Posts Tectonic’s Successful Salesforce Track Record Salesforce Technology Services Integrator – Tectonic has successfully delivered Salesforce in a variety of industries including Public Sector, Hospitality, Manufacturing, Read more Cloud Computing for NGOs As cloud computing becomes more prevalent and accessible, nonprofits are increasingly leveraging its benefits to enhance operations, boost fundraising efforts, Read more Salesforce Nonprofit for Fundraising Nonprofit Cloud for Fundraising, alternatively referred to as Salesforce Fundraising Nonprofit, introduces innovative and user-friendly methods to engage donors, raise Read more Business Card Scanner App for Salesforce Can I Scan a Business Card into Salesforce? Yes, you can scan a business card into Salesforce if your scanning Read more

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March 19, 2023in Salesforce for Nonprofits, Salesforce Nonprofit Cloud
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