Salesforce Service Cloud Archives - Page 4 of 6 - gettectonic.com
Salesforce Success Story
03Feb

Case Study: A Marquis Resort Hotel in Hawaii-Hospitality-Salesforce Service/Marketing Clouds and Interaction Studio

February 3, 2023in customer stories salesforce, Salesforce Hospitality Travel and Transportation, Salesforce Implementation Services, Salesforce Integration, Salesforce Interaction Studio, Salesforce Marketing Cloud, Salesforce Personalization, Salesforce Service Cloud, Salesforce Success Storiesby get-admin

Transforming the Guest Experience for Modern Luxury Resort hotel builds loyalty and drives sales increase across all sites using data and segmentation: Hospitality Salesforce Service Marketing Marketing Cloud Interaction Studio Service Cloud Hospitality Salesforce Service Marketing This oceanfront resort has over 400 rooms and cottages/villas, spa, golf and a variety of restaurants. PROBLEM: SOLUTION: RESULTS: Like1

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Salesforce Service Cloud
03Jan

Differences Between Salesforce Sales Cloud and Salesforce Service Cloud Explained

January 3, 2023in Salesforce, Salesforce Customer Portal, Salesforce Optimization, Salesforce Sales Cloud, Salesforce Service Cloudby get-admin

Salesforce Sales Cloud focuses on the sales process, while Salesforce Service Cloud is dedicated to customer service and support. Sales Cloud is designed for managing leads, opportunities, and sales forecasts, whereas Service Cloud is tailored for handling customer inquiries and cases. Both Sales Cloud and Service Cloud share critical features as they are built on

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Salesforce Service Cloud
01Dec

Salesforce Service Cloud Explained

December 1, 2022in Customer Service, Einstein Salesforce AI, For Industries, Salesforce Customer 360, Salesforce Development Services, Salesforce Einstein, Salesforce Field Service, Salesforce Lightning, Salesforce Service Cloud, Salesforce Telephonyby get-admin

Service Cloud, developed by Salesforce, functions as a powerful customer relationship management (CRM) tool explicitly tailored to bolster a business’s customer service operations. This platform streamlines communication between customers and companies, utilizing channels such as email support, live chat, and phone interactions to aid customer agents in promptly identifying and resolving customer issues. Service Cloud,

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Sending Emails Through Salesforce
20Oct

Marketing Cloud Email Sends and Reports

October 20, 2022in Salesforce Marketing Cloud, Salesforce Sales Cloud, Salesforce Service Cloudby get-admin

How do I dispatch Marketing Cloud email sends and reports from Sales or Service Clouds? Once Marketing Cloud Connect is configured, utilize the Marketing Cloud tab to send Marketing Cl;oud emails to campaigns and reports. For Campaigns, Contacts, or Leads, utilize the “Send Marketing Cloud Email” option after integrating the custom Visualforce page into the

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Salesforce Genie
06Sep

Service Genie

September 6, 2022in Customer Service, Mulesoft, Salesforce Genie, Salesforce Service Cloudby get-admin

Leveraging Salesforce Service Cloud data, Service Genie delivers real-time, personalized customer experiences. Service Genie Unveiled: Revolutionizing Customer Experiences While Service Genie operates within the Salesforce ecosystem, one must distinguish it from other tools dubbed as service genies that are not affiliated with Salesforce. Service Genie, leveraging Salesforce Service Cloud data, is a real-time solution dedicated

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What is Distributed Marketing in Salesforce
15Aug

What is Distributed Marketing in Salesforce?

August 15, 2022in Distributed Marketing, Journey Builder, Marketing, Sales, Salesforce, Technologyby get-admin

Distributed Marketing encompasses a suite of tools, workflows, and interfaces that enable users to access, interact with, and disseminate Marketing Cloud Engagement content seamlessly from within their CRM environment. It empowers users to effectively engage with their client base, whether individually or by segments. What is Distributed Marketing in Salesforce? Distributed marketing software, on the

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Salesforce Service Cloud
21Jul

Salesforce Service Cloud Explained

July 21, 2022in Customer Service, Salesforce Service Cloudby get-admin

Service Cloud by Salesforce serves as a customer relationship management (CRM) tool designed to support a business’s customer service team. It facilitates customer-company communication through channels such as email support, live chat, or phone, assisting customer agents in locating and resolving customer issues. Salesforce Service Cloud Details Consider your recent interactions with a business using

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Different Ways to Create Cases in Salesforce
26May

Salesforce Email to Case

May 26, 2022in Salesforceby get-admin

Configure your Email to Case settings to tailor Salesforce’s handling and case creation from incoming emails. If you’ve completed the Guided Setup flow, some settings may already be populated. Salesforce email to case provides a quick creation of cases when emails are sent in. Salesforce employs logic to match the ‘From’ field email address in

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Salesforce Einstein Copilot
13Apr

Salesforce Einstein AI

April 13, 2022in Einstein 1 Platform, Einstein Copilot, Einstein Copilot Studio, Einstein GPT, Einstein Salesforce AIby get-admin

Salesforce Artificial Intelligence: Salesforce AI provides a reliable and scalable AI experience embedded in the foundation of their Einstein Platform. Leverage Salesforce’s AI capabilities within your customer data to create tailored, predictive, and generative AI solutions that cater to your diverse business requirements securely. Integrate conversational AI seamlessly into any workflow, user interface, department, or

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Salesforce Case Object
08Apr

Salesforce Case Object

April 8, 2022in Customer Service, Salesforce Development Servicesby get-admin

Salesforce Case Object The Salesforce case object represents a case, which is a customer issue or problem. What is the Salesforce case object? A Salesforce Case object can be thought of as a workbook containing all the issues, questions, disputes, and requests that customers have brought up with your business. What is the difference between

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