Salesforce Launches Agentforce Platform to Revolutionize Autonomous AI Agents

Salesforce has announced the general availability of Agentforce, a transformative platform that empowers businesses to create, test, and deploy autonomous AI agents seamlessly integrated into their Salesforce workflows.

Key Features of Agentforce

Agentforce combines cutting-edge technology with user-friendly design, enabling businesses to:

• Deploy Prebuilt AI Agents: Ready-to-use agents address common business needs across industries.
• Customize AI Agents: With an embedded low-/no-code Agent Builder, businesses can create bespoke agents tailored to unique tasks and connect seamlessly across Salesforce’s ecosystem.
• Simplify Development: Businesses can describe a task in natural language, and Agentforce will isolate relevant Customer 360 resources and build an AI agent prototype.

The agents also suggest knowledge, actions, and guardrails to optimize performance, enhancing operational efficiency across customer service, sales, and other functions.

Real-World Applications

During Dreamforce 2024, Salesforce customers built over 10,000 AI Agents to support a wide range of industries and use cases, including:

• AI Service Agent: Intuitively resolves support cases with conversational responses.
• AI Sales Development Agent: Proactively engages leads, answers queries, and schedules meetings.
• AI Sales Coach Agent: Provides real-time coaching during sales calls, handling objections and guiding new representatives.

Revolutionizing AI in Business

Agentforce represents a shift from generation-based AI to action-based AI, emphasizing solutions that actively drive business outcomes.

Salesforce CEO Marc Benioff described the platform as a game-changer, stating:

“Agentforce is redefining what’s possible, ushering in a new era of AI abundance and limitless workforces that augment every employee, build deeper customer relationships, and drive unprecedented growth and profitability.”

Built on a Unified Salesforce Ecosystem

Agentforce is fully integrated with Salesforce’s robust platform, offering seamless connections to enterprise data, metadata, AI models, workflows, security, and applications.

The platform leverages Data Cloud, enabling AI Agents to access unified data and collaborate across Salesforce apps. This integration ensures businesses can scale AI capabilities across the entire customer experience ecosystem without the need for extensive customization.

Support for Adoption and Growth

Salesforce is rolling out several initiatives to support Agentforce users:

• Agentblazer Community: A hub for CX leaders to connect with experts and share insights.
• Agentforce Partner Network: Access third-party actions for custom AI agent development.
• Salesforce Foundations: Enterprise Edition customers can try an Agentforce AI Agent for free, with credit for the first 1,000 customer conversations.

Pricing starts at $2 per conversation, with volume discounts available.

Empowering Nonprofits with Agents for Impact

Salesforce is extending Agentforce’s potential through the Agents for Impact Accelerator, offering nonprofits resources to build customized AI agents. This initiative underscores Salesforce’s commitment to scaling AI’s community impact.

Early Success and Adoption

Leading organizations such as The Adecco Group, BACA Systems, OpenTable, Saks, and Wiley have already adopted Agentforce, leveraging it to streamline workflows and deliver impactful customer experiences.

By bridging the gap between AI innovation and practical, risk-aware application, Salesforce positions Agentforce as a cornerstone of the next generation of AI-driven business solutions.

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