The Energy & Utilities Cloud (E&U Cloud) integrates and extends the comprehensive capabilities of Salesforce Sales and Service Cloud. Integrated with the Salesforce Platform to provide an industry-specific solution tailored for utilities, retail energy, and modern energy services companies. Align your business with the future of energy through personalized service, unified customer and asset data, and enhanced business agility.

Salesforce for Energy and Utilities

Key Features:

  • Preconfigured Applications: Access over 100 preconfigured and extendable applications that support best-practice energy and utilities processes.
  • Integrations: Seamlessly connect to utility CIS and billing systems with ready-to-use integrations right out of the box.
  • Data Model: Utilize a robust data model featuring 300+ utility-specific extended objects to enhance data management.
  • AI Capabilities: Leverage Salesforce’s trusted AI approach, incorporating Data Cloud, Einstein Predictive AI, machine learning, and GPT to deliver intelligent advisory services.
  • Empowered Agents: Transform your call center experience with swivel-free consoles and unified customer data for empowered agents.
  • Personalized Experiences: Boost customer engagement through omni-channel support and digital self-service options.
  • Streamlined Sales: Expedite the quoting process, providing rates for single residential to multiproduct and multisite customers.
  • End-to-End Service: Ensure a consistent customer journey from the initial call to field execution.
  • Actionable Intelligence: Empower employees with data-driven insights that enhance productivity.
  • Customer and Contractor Portals: Implement Customer Self Service and Contractor Management Portals to seamlessly engage customers, contractors, and trade allies with real-time project status updates and program participation guidance.

By Tectonic’s Salesforce Marketing Consultant, Shannan Hearne

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