Dynamic Forms

Winter 25 Release is Coming

Key Dates for the Winter ’25 Release Winter ’25 is Approaching! Can you believe it’s that time of year again? Salesforce is gearing up for its most anticipated release of the year, and Demand Chain is here to assist you in getting ready. There’s a lot to explore, so grab your coffee (or your preferred caffeinated beverage) and let’s dive in! Starting August 8, 2024, admins can sign up for a pre-release Developer Edition environment to access new features. Be sure to check out the Release Notes available from August 14, 2024, to stay updated on the latest enhancements for the products you use. Each release includes a Sandbox Preview Guide to help you determine the best next steps for your sandbox environment. The Sandbox previews, which began on August 30, 2024, allow you to test, identify, and report bugs before the major release hits your production instance. Let’s work together to ensure we’re “Release Ready”! Admin Insights User Access Summary To streamline the process of determining user permissions, administrators can now easily view all permissions granted to a specific user in just a few clicks. The “Access Granted By” feature, introduced in Spring ’24, is enhanced in Winter ’25 to show the specific sources of a user’s access. Inline Editing with Enhanced User List View With the Winter ’25 release, you can configure user list views just like any other list view in Salesforce. Now, you can view, sort, filter, and modify user records directly within the list view without navigating away. Conditional Formatting for Fields Conditional formatting can now be applied to fields on pages with Dynamic Forms enabled. Using rulesets, you can customize icons and colors based on specific criteria related to field values. Enhanced Custom Report Setup (Beta) Enhance your custom report types with the redesigned Custom Report page in Setup. The new summary page offers greater flexibility and visibility into report details, with features like drag-and-drop sections, field search, name customization, and the Lookup Fields button for adding up to 1,000 fields to the report type layout. Sales Cloud Updates Optimize Strategic Planning with Account Plans Empower your sales team to take a strategic approach to account planning and growth. Account plans allow you to view opportunity details, conduct a SWOT analysis, capture customer needs, set measurable objectives, and visualize key stakeholders. Seller Home Available for All Apps Seller Home now provides your sales team with a comprehensive view of their business and can be added to any standard or custom app with the Winter ’25 release. Forecasting Enhancements Service Cloud Innovations My Service Journey (Beta) Explore Service Cloud with My Service Journey, where you can discover relevant capabilities and filter by business areas, Salesforce edition, and new features. If you find something of interest but lack access, you can easily contact your Salesforce Account Executive directly from the platform. Enhanced Messaging Channels and Capabilities Salesforce has broadened its messaging options to include additional channels like LINE Messaging, Bring Your Own Channel (BYOC), BYOC for Contact Center as a Service (CCaaS), and Unified Messaging for SMS. Flow Updates Flow Action Buttons Now Generally Available With the removal of the beta flag, Flow Action Buttons can now be disabled based on specific criteria. Flow Repeater Enhancements Improve user experience by prepopulating data within screen flows, allowing users to easily change a collection of records. You can also control whether users can add new items. Transform Element Enhancements New data types (e.g., Boolean, Date, Picklist, Text) are now available for use as Target Data values. Developer Insights Real-Time Preview of Lightning Web Components Developers can now preview Lightning Web Components in real-time by enabling Local Dev (Beta) in their developer sandbox. Changes to the source code will automatically update the preview, eliminating the need to refresh manually. Manufacturing Updates Inventory Search and Transfer Empower inventory managers to maintain optimal levels, fulfill product demands, and enhance inventory processes by easily searching and tracking stock across various locations. Consider Decimal Values for Forecasts Accurately forecast quantities with new decimal fields on Sales Agreements, supported by a new node in the Data Processing Engine templates. AI/Data Cloud Highlights The Winter ’25 release introduces a variety of new and enhanced Einstein AI features, transforming how businesses leverage artificial intelligence. Salesforce Einstein is leading the way with tools that boost productivity, enhance customer engagement, and facilitate data-driven decision-making. Main Einstein Feature Summary Table The release notes highlight key Einstein AI features across various clouds, such as Communications, Education, Field Service, Industries, Marketing, Sales, and Service. Features like Einstein Quick Quote, Alumni Metrics, and AI-driven insights are designed to enhance productivity and decision-making. Einstein Personalization: Data Cloud Einstein Personalization works with Data Cloud to deliver personalized experiences across Salesforce clouds. Customized Work Summaries in Copilot You can now tailor how Einstein drafts Work Summaries in Copilot by setting your formatting rules or restrictions for the prompt template. Sales Signals Sales managers and teams can access enhanced features from Sales Signals, including relevant metrics, key themes, and featured mentions. The revamped Signals page matches the updated ECI interface, providing more metrics and relevant data. AI Enhancements to Emails AI-driven improvements are being introduced in areas of Salesforce where emails are generated. Flow Builder Enhancements The release includes several AI enhancements to the Flow Builder, improving how flows are constructed and optimized. AI Accelerator and Scoring Framework Utilize AI Accelerator to obtain predictions across multiple Industry clouds, enabling the creation of generic propensity models without coding by leveraging the Scoring Framework. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following

October 4, 2024in Artificial Intelligence, Data, Salesforce, Salesforce Einstein

24Sep

Winter 25 Release Ready

As summer wraps up and we return from our vacations, it’s time to shift our focus to winter — at least for those of us working in the Salesforce ecosystem. Salesforce’s three major releases each year mean that fall is the only season we skip, jumping straight from summer into the Winter ‘25 Release. Key dates for the Salesforce Winter ‘25 Release include September 6, October 5, and October 12. However, the exact date of the update depends on your Salesforce instance. To find out when your instance will be updated, visit Salesforce Trust, search by instance name or domain, and click “maintenance” to see your specific schedule. As a certified Salesforce professional, I’m excited about the new features rolling out in the coming weeks. Here’s a preview of some of the most important updates in the Winter ‘25 Release: 1. Inline Editing in the Enhanced User List View One long-awaited update is inline editing for user records. While this feature has existed for most objects, it wasn’t available for the user object. With the Winter ‘25 update, inline editing for users will be available through the enhanced user list view, which can be enabled in Setup. 2. View Object Access from Object Manager This update is sure to streamline workflows, offering a read-only object access summary in Object Manager. This summary provides a clear view of access to each object. Although it’s currently read-only, future releases are expected to enable CRUD edits directly from this summary, further enhancing object management. 3. Centralized Management of User Details User information will now be consolidated in the enhanced user access summary page. Both standard and custom user fields will be aligned with the user details section of the assigned profile page layout, simplifying the process of viewing and editing user details. The summary view will be accessible directly from a user’s record in Setup. 4. Insights into User Permission Assignments The Winter ‘25 update introduces a new “user access summary” feature, which provides insights into the profiles, permission sets, and permission set groups that grant specific permissions to users. This new option in Setup will greatly simplify user management, making it easier to track down permissions that were previously harder to locate. 5. Simplified Public Group Membership Management Managing public groups will be more efficient with the new public group summary page. This update improves performance and makes it easier to handle users, roles, and nested groups. The improved member selection experience will allow us to add or remove up to 100 members at once and edit or delete public groups directly from the summary page. 6. Sales Cloud Go: Discover and Set Up Features Easily Sales Cloud Go, a new feature arriving with the Winter ‘25 Release, will help users discover and enable Sales Cloud features with just a click. Located in Sales Setup, Sales Cloud Go offers screenshots, guided tours, videos, and help topics for each feature. If your account app is activated, you’ll even be able to purchase add-on licenses directly from Sales Cloud Go. 7. Conditional Formatting for Record Fields Dynamic forms are getting a boost with the addition of conditional formatting in the Salesforce Lightning App Builder. This feature will enable admins to apply formatting to fields based on rule sets, helping users quickly identify key information on a record page. These updates reflect Salesforce’s continued commitment to improving user experience and streamlining processes. As we look forward to the Winter ‘25 Release, these new features promise to enhance productivity and simplify many aspects of Salesforce management. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

September 24, 2024in Salesforce

09Sep

AI-Powered Field Service

Salesforce has introduced new AI-powered field service capabilities designed to streamline operations for dispatchers, technicians, and field service leaders. Leveraging the Salesforce platform and Data Cloud, these innovations aim to expedite time-consuming processes and enhance customer satisfaction by making field service operations more proactive and efficient. Why it matters: Field service teams currently spend only 32% of their time interacting with customers, with the remaining 68% consumed by administrative tasks like manually entering case notes. With 78% of field service workers in AI-enabled organizations reporting that AI helps save time, Salesforce’s new tools address these inefficiencies head-on. Key AI-driven innovations for Field Service: Availability: Paul Whitelam, GM & SVP of Salesforce Field Service, notes, “The future of field service lies in the seamless integration of AI, data, and human expertise. Our new capabilities set new standards for efficiency and service delivery.” Rudi Khoury, Chief Digital Officer at Fisher & Paykel, adds, “With Salesforce Field Service, we’re not just embracing AI and data-driven insights — we’re advancing into the future of field service, achieving unprecedented efficiency and exceptional service.” Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

September 9, 2024in Einstein Insights, Salesforce Development Services, Salesforce Manufacturing Automotive Energy, Salesforce Service Cloud

25Aug

Winter 25 Release Developer Enhancements

Developer Enhancements Salesforce Flow Enhancements Flow Orchestrator Enhancements How to Access and Use Key Salesforce Features View the Automation Lightning App: Manage Steps in an Orchestration Stage: Customize the Flow Orchestration Work Guide Component: Customize SMS One-Time Password Delivery for Experience Cloud Sites: Control Authenticated Callouts Permissions: Improve Data Transmission Speed and Security with TLS 1.3: Enable LWC Stacked Modals: Additional Enhancements: Salesforce Mobile App Enhancements Resolve Sync Issues with Offline Drafts: Access Hyperlinks in Enhanced Reports: Messaging in the Salesforce Mobile App: Seller-Focused Sales Mobile Experience: Stay Informed About Upcoming Releases: Check Out Resources: Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

August 25, 2024in Salesforce Shield

23Aug

Winter 25 Updates and Retirements

The Winter ’25 updates and retirements are available through the pre-release program. On August 30, 2024, Sandboxes will be upgraded, providing your organization with the Winter ’25 release experience. Connecting Unified Knowledge to Third-Party SystemsSteps to Implement: Before adding a connector, review the connector requirements in the Zoomin documentation. Then, in Setup, enter “Unified Knowledge” in the Quick Find box and select it. Click “Add a Source” and choose your desired connector. Help Agents Prioritize Cases with Milestone TrackingEnhance your agents’ ability to prioritize cases and maintain high service standards by tracking the time remaining for case milestones. With the “Time to Next Milestone” column in the case list view, agents can easily identify overdue, nearly due, or paused cases. This feature previously lacked a clear prioritization indicator, especially when managing multiple cases.Steps to Implement: Open the case list view and check the “Time to Next Milestone” column to see the time left for the current milestone and when the next one begins. Use sorting and filtering options to focus on cases with overdue or paused milestones. Feature Renaming and Retirement Developer’s Point of View Quickly Develop Lightning Web Components with Real-Time Preview (Beta)Speed up LWC development using Local Dev (beta), which provides a real-time preview of your Lightning app or Experience Cloud site. The preview updates automatically as you make code changes, helping you iterate faster without needing to deploy or refresh manually. This new experience is an improvement over the limited capabilities of the LWC Local Development Server.Steps to Implement: To enable Local Dev, go to Setup, search for “Local Dev” in the Quick Find box, and select it. Then, enable Local Dev (Beta) for all users in your org. Gain Insight into Component Code with LWS DistortionsDebug your Lightning Web Security (LWS) components by toggling specific distortions on and off to observe different behaviors. Steps to Implement: Enable debug mode in your Salesforce org. With your component loaded in a browser, open the developer console, list flags using $LWS.namespaces.c.distortions, and toggle distortions by setting their associated flags. Develop Lightning Web Components with TypeScript (Developer Preview)Improve productivity and code quality by developing LWCs with TypeScript. This new capability allows you to write and convert components using TypeScript. Steps to Implement: Install TypeScript v5.4.5 or later. Ensure your project has a tsconfig.json file with target set to “ESNext”. Configure the paths option for each LWC module. The Lightning Language Server extension for VS Code can automate this setup for Salesforce DX projects. Prepare for Native Shadow DOM in Base Lightning ComponentsSalesforce is updating base Lightning components to support native shadow DOM for better performance and standards compliance. Ensure your tests do not depend on the previous internal DOM structure of these components. Track Apex Exceptions with Free-Tier Event MonitoringNow, you can track unhandled exceptions in Apex code using free-tier Event Monitoring, which provides detailed logs for troubleshooting.Steps to Implement: Review and analyze Apex Unexpected Exception event logs instead of relying on email alerts. Understand SOQL Error ChangesRecent updates may affect Apex code that parses SOQL error messages, particularly dynamic SOQL code.Steps to Implement: Review these changes and update your code as necessary to handle new error messages. Consistent Behavior When Iterating SetsIn API version 62.0 and later, modifying set elements during iteration will throw an exception, providing more consistent behavior.Example Code: apex Copy code Set<String> set_string = new Set<String>{‘one’, ‘two’, ‘three’}; for (String str : set_string) { System.debug(str); set_string.remove(str); // This will throw an exception in API 62.0+ } Write Mock SOQL Tests for External ObjectsIncrease your Apex test coverage and quality by mocking SOQL queries for external objects using the new SOQL stub methods.Steps to Implement: Create mock test classes by extending the System.SoqlStubProvider class and overriding the handleSoqlQuery() method. Register the mock provider using Test.createSoqlStub(). Process Platform Events at Scale with Parallel SubscriptionsImprove the processing of high-volume platform events in Apex triggers by using parallel subscriptions, allowing simultaneous event processing.Steps to Implement: Use the Tooling API or Metadata API to configure parallel subscriptions by specifying the event field for partitioning and the number of partitions in PlatformEventSubscriberConfig. Salesforce Flow Enhancements Flow Orchestrator Enhancements Customize the Flow Orchestration Work Guide Component Overview: Tailor how the Flow Orchestration Work Guide component appears to users based on their assigned tasks. You can customize the component differently for each record page it’s added to. Note that changes you make will not affect the component’s appearance in Lightning App Builder. Features: Availability: Applies to Lightning Experience in Enterprise, Performance, Unlimited, and Developer editions. Customize SMS One-Time Password Delivery for Experience Cloud Sites Overview: Enhance identity verification for external users by creating an Apex handler to send one-time passwords (OTPs) via SMS. Personalize the content and short code of the message as needed. Updates: Implementation Steps: Note: Enabling this feature affects all Experience Cloud sites, so ensure you create an Apex handler for each site to avoid disruptions. Control Authenticated Callouts More Easily Overview: Simplify configuring permissions for named credentials, allowing users to make authenticated callouts to external systems more efficiently. Most standard permission sets and profiles now include access to the User External Credentials object by default. Note: For guest user profiles and custom permission sets, manual access to User External Credentials is still required. Availability: Applies to Lightning Experience and Salesforce Classic (not available in all orgs) in all editions. Improve Data Transmission Speed and Security with TLS 1.3 Overview: Salesforce now supports TLS 1.3 for outbound HTTPS callouts, enhancing security with stronger encryption and faster connection establishment. Note: Existing callouts using TLS 1.2 are not impacted. Availability: Applies to Lightning Experience, Salesforce Classic (not available in all orgs), and all mobile app versions in all editions. Enable LWC Stacked Modals Overview: As part of the internal migration from Aura to LWC, Lightning Experience now uses LWC for more modals, improving performance, especially for record creation and editing. Changes: Availability: First available in Summer ’24. Applies to Lightning Experience in all editions. Additional Enhancements Salesforce Platform Login License: Provides flexible

August 23, 2024in Unified Knowledge

20Aug

Winter 25 Release Notes

The Winter ’25 release is available through the pre-release program. On August 30, 2024, Sandboxes will be upgraded, providing your organization with the Winter ’25 release experience. Set Up Your Pay Now Store Quickly and Easily Use the streamlined automated setup to get your Pay Now store up and running effortlessly. The guided process walks you through each step needed to configure your store. This feature is available in Salesforce Payments for Enterprise, Unlimited, and Developer editions. How to Set Up: Gain Insight into How User Permissions Are Granted Simplify user management with visibility into the profiles, permission sets, and permission set groups that grant permissions to a user. The User Access Summary now provides detailed information about a user’s assigned object, field, user, and custom permissions. Previously, identifying the source of a user’s permissions required multiple steps, but now you can access this information with just a few clicks. This change applies to Lightning Experience in all editions. How to Use: See How Object Access Is Granted in Object Manager Quickly view the permission sets, permission set groups, and profiles that grant access to an object, along with the level of access provided. The read-only Object Access Summary in Object Manager allows for quick checks during troubleshooting, reviews, or when deciding how to grant user access. This update is available in Lightning Experience across all editions. How to Access: Improve Performance for List Views on Custom and Standard Objects To enhance performance and meet the latest accessibility standards, list views for both custom and standard objects now render using Lightning Web Components (LWC) instead of Aura. LWC, Salesforce’s latest framework, delivers data faster and enables new features for list views. Previously, only custom object list views in sandboxes used LWC. This update applies to Lightning Experience in all editions. How to Use: Configure Record Highlights in Lightning App Builder Enhance your Lightning pages with the new Dynamic Highlights Panel, which lets you configure important fields directly within the Lightning App Builder. Previously, this was only possible through compact layouts in Setup. The Dynamic Highlights Panel can hold up to 12 fields and adjusts responsively to browser size. This feature is available in Group, Professional, Enterprise, Performance, Unlimited, and Developer editions. How to Implement: Make Record Fields Stand Out with Conditional Formatting Highlight key information on record pages using conditional formatting in Lightning App Builder. On Dynamic Forms-enabled pages, you can assign custom icons and colors to fields based on defined criteria, such as field values or other conditions on the page. This feature is available on a rolling basis starting in early September 2024 for Group, Professional, Enterprise, Performance, Unlimited, and Developer editions. How to Use: Save Time with New Messaging Components for Enhanced Bots (Generally Available) Empower customers and save service agents’ time with the new messaging components for enhanced bots. These include authentication, custom, form, and payment messaging components, which can handle more complex use cases on enhanced Apple Messages for Business channels. The form component is also available for Messaging for In-App and Web. These updates apply to Lightning Experience and Salesforce Classic in Enterprise, Performance, Unlimited, and Developer editions, with bot setup available only in Lightning Experience. How to Implement: Enhance Your LWR Site Experience by Curating Data Providers on a Page (Beta) Enhance LWR site pages by adding and configuring data providers in Experience Builder. This feature allows you to access data from different sources, such as Apex or Record data providers, directly within your site page and its components. This change is available in Professional, Enterprise, Unlimited, and Developer editions for LWR sites accessed through Lightning Experience. A community license is required to use this feature. How to Use: To configure data providers on an LWR Site page in Experience Builder: Enabling or Disabling Modernized Record Experience in Aura Sites You can now use upgraded record components based on Lightning web component technology to see stylistic changes in your Aura sites. These updates, previously limited to sandbox environments, are now available in production environments for the Create Record Form, Record Banner, and Record Detail components. This update is applicable to Aura sites accessed through Lightning Experience and Salesforce Classic in Enterprise, Performance, Unlimited, and Developer editions. When you enable the Use Lightning web components on your record pages in Aura sites setting, the Create Record Form, Record Banner, and Record Detail components display minor style changes. Some key updates include: Daily Summary of Service Appointments Requiring Immediate Attention Boost dispatcher productivity by using Einstein Copilot Field Service actions to get a daily summary of service appointments needing immediate attention, such as those with rule violations, overlaps, SLA risks, or emergencies. Each category in the summary is converted into a filter in the appointment list for quick resolution. Customize the summary to include additional categories. This feature is available in Lightning Experience in the Einstein 1 Field Service Edition with the Field Service Managed Package installed. To use this feature: Assigning Opportunity Splits to Territories Sales teams can now assign opportunity splits and opportunity product splits to territories, enabling them to report on how territories contribute to overall sales. Previously, splits could only be associated with the parent opportunity’s territory. Now, teams can also forecast based on split amounts across territories. This update applies to Lightning Experience in Enterprise, Performance, Unlimited, and Developer editions. To enable this feature: Strategic Planning with Account Plan Enhance your strategic planning with Account Plans by nurturing existing relationships and growing key accounts. Use Account Plans to research and analyze accounts, set objectives with actionable metrics, and monitor growth and development from a single repository within Salesforce. This feature applies to Lightning Experience in Enterprise, Performance, and Unlimited editions and in Einstein 1 Sales Edition. This feature will be rolled out to production environments after the Winter ’25 release and will be available to all customers by October 29, 2024. It is accessible in sandboxes only after its production release. To use Account Plans: Forecast Submissions Forecast submissions

August 20, 2024in Generative AI, Snowflake, Unified Knowledge

19Aug

Winter 25 Relese New Features

The Winter ’25 release is available through the pre-release program. Winter 25 Release new features On August 30, 2024, Sandboxes will be upgraded, providing your organization with the Winter ’25 release experience. This release brings numerous new features and enhancements across various areas, including: Additional improvements are included in Salesforce Scheduler, Field Service, and Marketing Cloud Account Engagement. Updates also extend to Quip, CRM Analytics, Salesforce CMS, Salesforce Payments, Salesforce Connect, Salesforce Backup, and Subscription Management. Noteworthy enhancements are available in Enablement Sites, Financial Services Cloud, Salesforce Revenue Cloud, and various APIs. Winter 25 Release Exciting New Features Beta and Pilot Features Pilot Programs Browser Compatibility Administrator’s Highlights How to Implement This comprehensive update ensures that your organization is equipped with the latest tools and capabilities to drive efficiency and innovation. Set Up Your Pay Now Store Quickly and Easily Use the streamlined automated setup to get your Pay Now store up and running effortlessly. The guided process walks you through each step needed to configure your store. This feature is available in Salesforce Payments for Enterprise, Unlimited, and Developer editions. How to Set Up: Gain Insight into How User Permissions Are Granted Simplify user management with visibility into the profiles, permission sets, and permission set groups that grant permissions to a user. The User Access Summary now provides detailed information about a user’s assigned object, field, user, and custom permissions. Previously, identifying the source of a user’s permissions required multiple steps, but now you can access this information with just a few clicks. This change applies to Lightning Experience in all editions. How to Use: See How Object Access Is Granted in Object Manager Quickly view the permission sets, permission set groups, and profiles that grant access to an object, along with the level of access provided. The read-only Object Access Summary in Object Manager allows for quick checks during troubleshooting, reviews, or when deciding how to grant user access. This update is available in Lightning Experience across all editions. How to Access: Improve Performance for List Views on Custom and Standard Objects To enhance performance and meet the latest accessibility standards, list views for both custom and standard objects now render using Lightning Web Components (LWC) instead of Aura. LWC, Salesforce’s latest framework, delivers data faster and enables new features for list views. Previously, only custom object list views in sandboxes used LWC. This update applies to Lightning Experience in all editions. How to Use: Configure Record Highlights in Lightning App Builder Enhance your Lightning pages with the new Dynamic Highlights Panel, which lets you configure important fields directly within the Lightning App Builder. Previously, this was only possible through compact layouts in Setup. The Dynamic Highlights Panel can hold up to 12 fields and adjusts responsively to browser size. This feature is available in Group, Professional, Enterprise, Performance, Unlimited, and Developer editions. How to Implement: Make Record Fields Stand Out with Conditional Formatting Highlight key information on record pages using conditional formatting in Lightning App Builder. On Dynamic Forms-enabled pages, you can assign custom icons and colors to fields based on defined criteria, such as field values or other conditions on the page. This feature is available on a rolling basis starting in early September 2024 for Group, Professional, Enterprise, Performance, Unlimited, and Developer editions. How to Use: Save Time with New Messaging Components for Enhanced Bots (Generally Available) Empower customers and save service agents’ time with the new messaging components for enhanced bots. These include authentication, custom, form, and payment messaging components, which can handle more complex use cases on enhanced Apple Messages for Business channels. The form component is also available for Messaging for In-App and Web. These updates apply to Lightning Experience and Salesforce Classic in Enterprise, Performance, Unlimited, and Developer editions, with bot setup available only in Lightning Experience. How to Implement Winter 25 Relese New Features: Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

August 19, 2024in Mulesoft, Salesforce Revenue Cloud

24Jun

Deep Dive Summer 24 Release

Deep Dive Summer 24 Release Get ready, Salesforce fans! The Summer ’24 release is here, and it’s like Christmas morning for tech geeks. We’re talking about new features, enhancements, and improvements that will make you wonder how you ever lived without them. This Tectonic insight is your ultimate guide to all the exciting updates, changes, and key considerations for this release. So hang on tight to your keyboards and let’s dive into the Christmas treat bag of goodies coming your way! Key Highlights – Deep Dive Summer 24 Release What’s New in Einstein AI? 1. Einstein for Flow Meet your new best friend for building Salesforce workflows, Salesforce Flow. Just describe what you need in plain English, and Einstein will whip up the workflow for you. For example, say “Notify sales reps when a lead converts,” and boom, it’s done. Automation just got a whole lot easier and way cooler. How to: Einstein for Flow makes complex processes feel like a walk in the park, letting you deliver solutions faster than you can say “workflow.” Considerations: 2. Einstein for Formulas No more tearing your hair out over formula syntax errors. Einstein for Formulas will not only tell you what’s wrong but also suggest fixes, saving you from endless hours of debugging. How to: Einstein for Formulas cuts down errors and speeds up formula creation, making your life exponentially easier. Like easier squared. Easier to the nth degree. Considerations: UI/UX Enhancements 1. Add New Custom Fields to Dynamic Forms-Enabled Pages Say goodbye to limitations! You can now add new custom fields directly to Dynamic Forms-enabled pages, aligning fields with your ever-changing business needs. Considerations: 2. Use Blank Spaces to Align Fields on Dynamic Forms-Enabled Pages Finally, a way to make your Dynamic Forms pages look neat and tidy with blank spaces for perfect alignment. Considerations: 3. Set Conditional Visibility for Individual Tabs in Lightning App Builder Now you can make specific tabs visible based on user profiles, record types, or other criteria. Customization just got a whole lot more precise. Considerations: 4. Create Rich Text Headings in Lightning App Builder Make your headings pop with bold, italic, and varied font sizes. Your Lightning pages are about to get a visual upgrade. Considerations: Flow Updates 1. Automation Lightning App A one-stop shop for managing and executing all your automation tools and processes. Considerations: 2. Lock and Unlock Records with Action Gain more control over your processes by locking records during critical stages and unlocking them when done. Considerations: 3. Check for Matching Records (Upsert) When Creating Records Avoid duplicates by checking for existing records before creating new ones. One can never have too many de-dupe tools. Considerations: 4. Transform Your Data in Flows (Generally Available) Now generally available, perform calculations, data transformations, and more with the Transform element in Flow Builder. Considerations: Admin Enhancements 1. Field History Tracking Manage tracked objects and fields more efficiently with a centralized page in “Setup.” Considerations: 2. See What’s Enabled in Permission Sets and Permission Set Groups (Generally Available) Enhanced permission set viewing improves visibility and control over security configurations. Considerations: 3. Get a Summary of User’s Permissions and Access Quickly view user permissions, public groups, and queues from the user’s detail page. Help and Training Community: Salesforce is simplifying Permission Set management by phasing out Profiles. Data Cloud Vector Database Vector search capabilities allow the creation of searchable “vector embeddings” from unstructured data, enhancing AI applications’ understanding of semantic similarities and context. Considerations: Deep Dive Summer 24 Release The Salesforce Summer ’24 release is packed with features designed to enhance your Salesforce experience. From a sleek new interface to powerful automation tools, enhanced analytics, and expanded integration options, this release aims to elevate workflow efficiency and data protection. Jump into the exciting updates, and let’s make automation simpler and more user-friendly together! Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

June 24, 2024in Generative AI

25Apr

Summer 24 Salesforce Customization Release Notes

Manage users more easily with the user access, public group, permission set, and permission set group summaries. Give record page users more of what they need where and when they need it with Lightning record page enhancements such as blank space support and visibility rules on individual tabs. Summer 24 Salesforce Customization Release Notes. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

April 25, 2024in Salesforce

05Mar

Salesforce Announces Advances in Public Sector Solutions

Explore the diverse new ways in which advances in Public Sector Solutions revolutionize the provision of public services. Establish interactive application forms and deploy them on an Experience Cloud site accessible to constituents. Develop automated approval processes for efficient application review. Employ dynamic assessments for evaluating applications, and generate care plans and referrals to assist constituents in need. Utilize a trial Salesforce PSS org to explore the product and prepare for implementation. Discover the synergy between the Salesforce platform, a dedicated data model, and a suite of common components that facilitate the implementation of a solution tailored to your agency’s needs. Whether implementing Public Sector Solutions for a municipality, state, province, or at the federal or national level, each public agency has distinct requirements for serving constituents through digital tools and workflows. Public Sector Solutions avoids a one-size-fits-all approach, allowing you to combine various components and tools to create a customized solution for you and your constituents. Salesforce Platform: The cloud-based Salesforce platform, encompassing Sales Cloud, Service Cloud, and Experience Cloud, forms the foundation of Public Sector Solutions and is inclusive with the product. Offering relationship management, case management, collaboration, integration, and data insight capabilities, the platform provides a 360-degree view of constituents for more effective service, management, and interaction. Adhering to stringent data security regulations, the platform allows quick deployment and scalability, with flexibility for expansion. Data Model: The Public Sector Solutions data model is tailored for government agencies, encompassing objects for defining regulatory agencies, authorization types, codes, constituents as business or person accounts, visits, complaints, violations, and more. Whether managing licenses and permits, conducting inspections, or overseeing social services programs, the data model accommodates diverse governmental tasks. Industry Common Layer: A suite of no-code and low-code components and tools, including OmniStudio, Action Plans, Document Tracking and Approvals, OmniStudio Document Generation, Business Rules Engine, and more, enables automation of traditionally paper-based processes. Common layer components facilitate the creation of dynamic forms, application reviews, complex policy decisions, and more. Prebuilt Apps: These elements culminate in several prebuilt applications, each addressing specific needs: Contact Tectonic today to explore Salesforce public sector solutions. Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

March 5, 2024in Mulesoft, Public Sector Solutions, Salesforce, Salesforce Experience Cloud, Salesforce Public Sector Solutions

12Feb

Salesforce Public Sector Solutions With Dynamic Assessments

Implementing dynamic assessments ensures the accurate and comprehensive execution of inspections, investigations, and evaluations, delivering a thorough service to both public sector employees and constituents. Salesforce public sector solutions continually improve and dynamic assessments are one of those tools. Design dynamic assessments that offer flexibility and control to inspectors, caseworkers, and compliance officers engaged in complex processes such as business or residence inspections for license or permit issuance. Beyond a simple checklist, dynamic assessments involve detailed questions and tasks incorporating conditional logic and dependencies. This approach ensures that every inspection conducted by your agency is meticulous, taking into account safety, legal requirements, and regulations. For instance, consider a constituent applying for a salon permit. A site visit by an inspector is necessary to verify compliance with safety requirements, like having fire extinguishers. However, the number of extinguishers required depends on the salon’s size. Dynamic assessments guide inspectors through questions and tasks, accounting for these dependencies, ensuring a comprehensive and accurate inspection. The time saved by eliminating the need for re-visits with dynamic assessments is worth the investment alone. Dynamic assessments can be performed for various objects, including Account, Business License Application, Care Plan, Case, Contact, Custody Item, Custom Objects, Funding Award, Funding Award Requirement, Individual Application, Program, Public Complaint, and Visit. Based on the Discovery Framework, dynamic assessments use a data model enabling data collection through OmniScript forms and policy validation. To set up dynamic assessments in Public Sector Solutions, create and assign a permission set. Group assessment questions into categories such as Demographic, Financial, Inspection, and Complaint Observations to meet different needs. Include assessment questions in your inspection checklist, and display the Assessments component on Lightning pages and the Assessments tab on record pages for relevant objects. In the field, inspectors can view associated regulatory codes, providing transparency and context during assessments. Record violations related to assessment questions by associating them with violation types, offering a comprehensive view of observed violations. Capture repeatable assessment tasks in action plan templates for inspections, investigations, and evaluations. Create action plans based on templates and associate them with specific records, such as business license applications. Utilize the Inspection Management app for Dynamic Assessments, guiding users through omni assessment tasks with conditional logic for inspections related to business license applications, individual applications, care plans, and public complaints. By default, Public Sector Solutions includes the categories Demographic Financial A couple of additional categories are useful, so Tectonic recommends adding them now. Inspection and Complaint Observations. Contact Tectonic today to learn more about public sector solutions from Salesforce. Like2 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

February 12, 2024in Salesforce Public Sector Solutions

23Nov

Smart Capture Forms as Marketing Cloud Journey Entry Source

Transforming your marketing strategy into a seamless journey for your customers has never been easier, thanks to the integration of CloudPages’ Smart Capture forms with Journey Builder Entry Events. By leveraging this innovative feature, you can effortlessly guide your audience through personalized experiences that drive engagement and conversions. Smart Capture Forms as Marketing Cloud Journey Entry Source. Crafting these dynamic forms is a breeze, whether you prefer the classic or Content Builder editor, embedded within your landing pages or microsites. However, to take advantage of this functionality, it’s essential to ensure that you have both Journey Builder and CloudPages at your disposal. If you’re missing either piece of the puzzle, a quick chat with your Relationship Manager can swiftly rectify the situation. Now, let’s dig into the mechanics of how this synergy works. To initiate customers into a journey, the data captured by Smart Capture forms must be securely stored in a designated data extension. This data extension, aptly named the Event Source data extension, serves as the reservoir from which contacts are seamlessly injected into your Journey Builder journeys. Remember, for this mechanism to function seamlessly, your Event Source data extension must be configured as sendable. Creating a Smart Capture Form within CloudPages is a straightforward process: Navigate to CloudPages and effortlessly drag the Smart Capture gear onto the content area of your chosen landing page or microsite.Establishing a Data Extension tailored for Smart Capture as a Journey Builder event is paramount. This dedicated data extension serves as the conduit for seamlessly integrating Smart Capture forms with Journey Builder Entry Events. Here’s how to get started: Create a marketing cloud data extension explicitly designed to handle Smart Capture data within the context of Journey Builder.These conditions are required for creating a data extension to use in a Journey Builder entry event. Choose Create from New.Enter a name and select Is Sendable? if you plan to use emails with your Smart Capture form or Journey Builder journey.On the Data Retention Policy step, keep the default setting and click Next. Add any fields you would like to capture. When adding an Email Address attribute, change the Data Type to EmailAddress as email address because email address is the primary key. Set Send Relationship to the Email Address attribute so it relates to Subscribers on Subscriber Key. Smart Capture Forms as Marketing Cloud Journey Entry Source For those seeking further clarification or guidance on integrating Smart Capture forms with Journey Builder Entry Events, our comprehensive FAQs offer valuable insights: My Smart Capture form used as the trigger event for my journey won’t submit. What’s happening?Ensure that you configured the re-entry option and default channel address in the journey settings. I can’t get my journey to execute?If your journey includes an email send there are 2 important steps to complete before the journey can be executed. Within Email Studio, open up your email and be sure to complete both the Content Detective and Validate steps. Complete these steps before a journey can send that email. Explore our FAQs section dedicated to illuminating the intricacies of utilizing Smart Capture forms as Journey Builder Events within CloudPages. With this powerful integration at your fingertips, you can orchestrate personalized customer journeys that captivate your audience and drive tangible results. Embrace the potential of CloudPages‘ Smart Capture forms within Journey Builder to elevate your marketing endeavors to new heights of success. Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

November 23, 2020in Salesforce

Winter 25 Updates and Retirements

Winter 25 Release Notes

Winter 25 Relese New Features

Salesforce Public Sector Solutions With Dynamic Assessments

Smart Capture Forms as Marketing Cloud Journey Entry Source

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