Dubai, UAE – Zulekha Healthcare Group, one of the UAE’s largest private healthcare networks, is taking a major leap in digital innovation by adopting Salesforce Health Cloud and Marketing Cloud to enhance patient care and operational efficiency.
A Legacy of Healthcare Excellence
Founded in 1964, Zulekha Healthcare Group operates:
🏥 Two multidisciplinary hospitals (Dubai & Sharjah)
🏨 Two medical centers & five pharmacies
⚕️ 285+ beds, 300+ doctors, and 600+ nursing staff
🩺 30+ specialized medical disciplines
The group also runs a smart medical fitness center, offering visa-related health assessments, vaccinations, and occupational health certifications—serving both residents and visitors in the UAE.
Why Salesforce? Driving the Future of Patient-Centric Care
With ambitious expansion plans, Zulekha sought a scalable, AI-powered CRM to:
✔ Unify patient data – Consolidating interactions from in-person visits, calls, emails, and messaging into a single 360° patient profile
✔ Enhance engagement – Delivering personalized, automated communications via Marketing Cloud
✔ Reduce missed appointments – Improving adherence to care plans through smarter scheduling and reminders
✔ Boost operational efficiency – Streamlining workflows by integrating with existing ERP & EMR systems
Leadership Perspectives: A Digital-First Vision
Taher Shams, Managing Director, Zulekha Healthcare Group, emphasized:
“Our mission is to make healthcare more accessible through innovation. Salesforce’s AI-driven solutions will help us elevate patient experiences, optimize operations, and reinforce our commitment to the UAE’s healthcare leadership.”
Amit Khanna, SVP & GM, Salesforce Health, added:
“Personalized care starts with deeper patient insights. We’re proud to partner with Zulekha and explore how AI can further enhance engagement and treatment outcomes.”
The Road Ahead: AI, Growth & Seamless Care
The integration positions Zulekha to leverage predictive analytics, automation, and AI—paving the way for:
🔹 Smarter patient outreach
🔹 Data-driven treatment plans
🔹 Expansion across the UAE
By embracing cloud-based, intelligent healthcare, Zulekha is setting a new standard for patient-first, digitally empowered care in the region.
About Zulekha Healthcare Group
A pioneer in UAE healthcare, Zulekha Healthcare Group has served communities for nearly 60 years, offering specialized treatments, cutting-edge technology, and compassionate care across its network.
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