9 Essential Salesforce Clouds for Healthcare Payers

The work of healthcare is evolving rapidly, with heightened competition for Medicare recipients and employer groups. Efficiently marketing, shortening sales cycles, and automating processes have become imperative for success. Payers embracing digital transformation swiftly gain a competitive edge. As the demand for efficient operations increases, how does your business measure up?

Today, healthcare payers encounter various challenges, including:

Intensified competition for Medicare recipients and employer groups, leading to lost sales.
Manual and inefficient operations resulting in poor member experiences.
Siloed data systems across sales, enrollment, services, claims, and care management, causing disconnected member experiences.
Transactional care versus value-based care, leading to poor provider engagement.

As a healthcare payer, overcoming these challenges is paramount. Salesforce offers nine Clouds to accelerate the digital transformation journey for healthcare payers, enhancing their competitive stance, member and provider experiences, and brand differentiation while improving services.

Marketing Cloud (B2C)

Empower your organization to build lasting member relationships by delivering personalized, relevant, and timely information across various channels, fostering loyalty and advocacy.

Marketing Cloud Account Engagement (Pardot) (B2B)

Enhance lead nurturing with intelligent automation, personalized messaging, and real-time integration with Sales Cloud, enabling more efficient lead management.

Sales Cloud

Boost sales team productivity with world-class customer relationship management capabilities, streamlining prospect tracking, customer interactions, and task automation.

Revenue Cloud

Accelerate insurance product sales negotiations, ensure compliance, and optimize pricing strategies while safeguarding margins and expediting cash collection.

Service Cloud

Deliver exceptional call center service across multiple channels, optimize case management, and provide a holistic view of customer interactions for improved service experiences.

Experience Cloud

Empower buyers and customers with self-service capabilities, including online storefronts, account portals, partner portals, and microsites, enhancing engagement and cost-effectiveness.

Customer 360 (C360) Platform

The core CRM platform integrating various Salesforce Clouds and providing robust features for data management, workflow automation, reporting, and more.

Health Cloud

Enhance patient engagement, streamline clinical data management, and improve treatment outcomes by connecting multiple EHRs and claim systems, enabling virtual appointments, and reducing errors.

Salesforce Connect

Seamlessly integrate external data sources with Salesforce, enabling users to view, search, and modify data stored outside the platform, enhancing data accessibility and usability.

These Clouds offer a comprehensive suite of solutions to address the unique needs of healthcare payers, enabling them to thrive in an increasingly competitive landscape. Ready to embark on your digital transformation journey? Connect with the Tectonic team for expert guidance and support.