Salesforce Service Cloud

23Jan

Case Study: Manufacturing-Plumbing Fixture-Sales/Service/Marketing Clouds and Pardot/Partner Community/Informatica Integration

January 23, 2024in customer stories salesforce, Salesforce Customer 360, Salesforce Integration, Salesforce Manufacturing Automotive Energy, Salesforce Marketing Cloud, Salesforce Marketing Cloud Account Engagement (Pardot), Salesforce Pardot, Salesforce Reports and Dashboards, Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Success Storiesby get-admin

One of the key players in plumbing fixture manufacturing adopts Salesforce platform to bring Consistency, Efficiency and Effectiveness into business processes throughout local and international operations. SAP and other systems were integrated with Salesforce to have consistent project quoting throughout the organization and provide exceptional after sales service to wholesalers and customers. salesforce sales service

19Jan

Spring ’24 Enhancements for Salesforce Sales Cloud and Service Cloud

January 19, 2024in Customer Service, Einstein Salesforce AI, Salesforce Copilot, Salesforce News, Salesforce Sales Cloud, Salesforce Service Cloudby get-admin

Enhancements for Salesforce Sales Cloud and Service Cloud in Spring ’24 release. Einstein Copilot Sales Actions Sales Cloud Introducing our conversational AI assistant for sales. Empower sellers to be more productive at every step of the sales cycle as they research customers and prospects, follow up after meetings, and keep the CRM current. Call Exploration

11Dec

Case Study: Manufacturing-Salesforce Sales/Service/Experience/Marketing Clouds and Pardot

December 11, 2023in B2B, customer stories salesforce, Get-Tectonic, Salesforce and Email Marketing, Salesforce Chatbots, Salesforce Customer 360, Salesforce Experience Cloud, Salesforce Implementation Services, Salesforce Integration, Salesforce Lightning, Salesforce Manufacturing Automotive Energy, Salesforce Marketing Cloud, Salesforce Marketing Cloud Account Engagement (Pardot), Salesforce Migration, Salesforce Optimization, Salesforce Pardot, Salesforce Quip, Salesforce Reports and Dashboards, Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Slack, Salesforce UXby get-admin

See how a well known, manufacturing giant that transforms how the world accesses their homes, communities, workplaces and businesses, standardized on the Salesforce platform. From the top of the funnel all the way through post sale and customer retention, Tectonic helped them realize the value in having nearly every interaction point, stem from Salesforce. As a

01Dec

Case Study: Manufacturing-Salesforce Sales/Service/Marketing Clouds

December 1, 2023in customer stories salesforce, Get-Tectonic, Salesforce Customer Portal, Salesforce Development Services, Salesforce Experience Cloud, Salesforce Implementation Services, Salesforce Integration, Salesforce Lightning, Salesforce Manufacturing Automotive Energy, Salesforce Marketing Cloud, Salesforce Marketing Cloud Account Engagement (Pardot), Salesforce Migration, Salesforce Optimization, Salesforce Pardot, Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Success Storiesby get-admin

Before we stepped in, this company was grappling with a fragmented data environment. Their sales and service teams had to rely on countless spreadsheets, and as you can imagine, this was not only tedious but also prone to errors. This lack of a unified data source meant they were unable to provide a cohesive customer experience, with sales and service teams often operating in silos.

22Nov

Salesforce Sales Cloud Maps Lite

November 22, 2023in Salesforce Field Service, Salesforce Manufacturing Automotive Energy, Salesforce Sales Cloud, Salesforce Toolsby get-admin

Keep your sales representatives focused on meeting and surpassing sales targets by utilizing Salesforce Maps Lite for planning in-person and virtual visits with accounts, contacts, and leads in key geographic areas. This location intelligence and map visualization tool streamlines territory management, aiding reps in planning routes with fewer miles and appointments with fewer schedule gaps.

03Nov

Salesforce Service Cloud Service Intelligence Enhancements

November 3, 2023in Einstein Salesforce AI, Salesforce CRM Analytics, Salesforce Data Cloud, Salesforce Einstein, Salesforce Lightning, Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Service Intelligenceby get-admin

Service Intelligence, a data-centric solution, showcases vital performance metrics within the contact center. Recent Service Intelligence Enhancements have given even greater insights. In a significant launch, Salesforce introduced Service Intelligence. Service Intelligence an advanced analytics app for Service Clou. It is aimed at boosting agent efficiency, reducing costs, and elevating customer satisfaction. Service Intelligence Enhancements

02Nov

Case Study: Leading Provider of Branded, Designed Solutions Worldwide-Manufacturing-Salesforce Sales/Service/Experience Clouds

November 2, 2023in customer stories salesforce, Get-Tectonic, Salesforce Consulting Services, Salesforce Development Services, Salesforce Experience Cloud, Salesforce Implementation Services, Salesforce Integration, Salesforce Manufacturing Automotive Energy, Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Success Storiesby get-admin

Leading provider of branded, designed solutions (laminate) for commercial and residential customers worldwide. The company has been surfacing spaces for 110 years. Client struggled with no real ability to see a 360 degree view of the business.

31Oct

Salesforce Customer Service Analytics

October 31, 2023in Customer Service, Salesforce CRM Analytics, Salesforce Service Cloud, Salesforce Service Intelligenceby get-admin

Customer service analytics involves capturing and analyzing data from customer interactions to extract valuable insights, enhancing the overall customer experience. The customer behavior analytics aspect focuses on data derived from various touchpoints in customer relationships. In today’s complex customer journey, understanding and optimizing these interactions are more crucial than ever. Envision dedicating just 10 minutes

23Oct

Case Study: Large State Travel-Nonprofit and Hospitality/Travel-Salesforce Service/Experience Clouds

October 23, 2023in customer stories salesforce, Get-Tectonic, Salesforce Experience Cloud, Salesforce for Nonprofits, Salesforce Hospitality Travel and Transportation, Salesforce Implementation Services, Salesforce Public Sector Solutions, Salesforce Service Cloud, Salesforce Success Storiesby get-admin

Transform into a Modern Data Driven Organization: case study nonprofit hospitality salesforce Largest Non-Profit Travel / Trade Organization moves to the cloud and adopts Salesforce and Google Cloud Platform to improve Operations and Marketing Industry: Government – Travel / Hospitality Service Cloud Experience Cloud case study nonprofit hospitality salesforce The largest nonprofit travel and Trade

14Oct

Field Service Lightning

October 14, 2023in Salesforce, Salesforce Field Service, Salesforce Lightningby get-admin

Field Service Lightning (FSL) is a comprehensive system developed by Salesforce to streamline the operations of companies providing on-site services. It facilitates the creation of employee records, task assignments, and real-time location monitoring to enhance organizational efficiency. Formerly recognized as Field Service Lightning (FSL), Salesforce Field Service (SFS) enhances customer experiences through its advanced collaboration

Salesforce Service Cloud

Case Study: Manufacturing-Plumbing Fixture-Sales/Service/Marketing Clouds and Pardot/Partner Community/Informatica Integration

Spring ’24 Enhancements for Salesforce Sales Cloud and Service Cloud

Case Study: Manufacturing-Salesforce Sales/Service/Experience/Marketing Clouds and Pardot

Case Study: Manufacturing-Salesforce Sales/Service/Marketing Clouds

Salesforce Sales Cloud Maps Lite

Salesforce Service Cloud Service Intelligence Enhancements

Case Study: Leading Provider of Branded, Designed Solutions Worldwide-Manufacturing-Salesforce Sales/Service/Experience Clouds

Salesforce Customer Service Analytics

Case Study: Large State Travel-Nonprofit and Hospitality/Travel-Salesforce Service/Experience Clouds

Field Service Lightning

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