Education Cloud AI Innovations

Salesforce AI Innovations: Empowering Student Success and Faculty Efficiency

Salesforce is introducing new Education Cloud AI Innovations, AI-powered tools designed to streamline the educational journey, enabling students to chart clear paths to graduation, translate their coursework into resume-ready skills, and connect with mentors who can guide them toward their career goals.

Enhancing Faculty and Staff Efficiency with AI

New generative AI capabilities are set to automate time-consuming tasks for faculty and staff, allowing them to focus on what matters most—driving student success.

Personalizing Student Experiences with AI

Institutions like the University of Nevada Las Vegas and Texas Tech are leveraging Salesforce for Education to create personalized student experiences and improve staff efficiency through AI-driven solutions.

Salesforce Introduces AI-Powered Student Success Tools for Education Cloud

Today, Salesforce unveiled cutting-edge AI tools for Education Cloud, including Intelligent Degree Planning and Skills Generator. These innovations are designed to help institutions craft personalized graduation pathways, translate coursework into tangible skills, and facilitate impactful mentorship programs.

Additionally, Salesforce introduced Data Cloud for Education and Einstein Copilot Recruitment & Admissions Actions. These tools will enable institutions to automate routine tasks, enhance recruitment and enrollment processes, and bolster student support.

Why It Matters

Education professionals face the highest burnout rates across industries, and students are feeling the impact—only 11% of college students believe they are workforce-ready. As the education sector approaches an enrollment cliff, confidence in the value of a college degree is declining, and educators are leaving the profession in significant numbers. Schools must find ways to reduce staff workload while improving student experiences and outcomes.

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AI Innovation for Lifelong Student Success

The new AI capabilities for Education Cloud, built on Salesforce’s Einstein 1 Platform, will help higher education and K-12 institutions unlock the power of their data to deliver trusted AI solutions. These innovations are designed to improve staff efficiency while enhancing student experiences and learning outcomes. Key features include:

Intelligent Degree Planning: This tool empowers students and advisors to create personalized degree plans, offering a clear roadmap to graduation. Students can track their progress in real-time and understand the remaining requirements needed to graduate. With customizable Pathway Templates, advisors can design tailored program plans based on criteria like major, concentration, or desired graduation timeline.
Skills Generator: Faculty and staff can now design competency-based curricula that enhance workforce readiness. Using AI, this tool analyzes program and course information to identify market-relevant skills, generating lists that can be added to coursework descriptions. This makes it easier for students and advisors to select classes that build specific skills and showcase them on resumes.
Einstein Mentorship Summaries: This feature streamlines mentorship program management by summarizing mentee needs and goals, as well as the experiences and skills of potential mentors. Staff can efficiently match students and alumni with the right mentors. For example, if a recent graduate seeks to change career paths, program facilitators can identify suitable mentors with the relevant experience to guide them.

AI in Action for Faculty and Staff

Salesforce is delivering new AI and data tools to automate tasks related to recruitment, enrollment, and student experience management. New features include:

Data Cloud for Education: This tool integrates data from various sources, such as student information and learning management systems, into a unified model within Education Cloud. By harmonizing data across systems, staff can access a comprehensive view of their students without manual data stitching. The data can also feed AI models to predict enrollment rates or identify at-risk students. Additionally, generative AI can summarize key trends, revealing insights like which alumni events are most popular or preferred donor engagement platforms.
Einstein Copilot Recruitment & Admissions Actions: This generative AI tool answers questions from prospective students with precise, data-driven responses. It enables recruitment and admissions teams to identify when additional support is needed. For example, if a prospective student inquires about courses in a business program, Einstein Copilot can generate a summary that highlights why the program is worth applying to.
Intelligent Question Generator for Student Intake: This AI tool improves the creation of intake questionnaires, which have traditionally been labor-intensive. By crafting smarter, more personalized questionnaires for advising, extracurriculars, and student programs like study abroad or career services, staff can better assess and match students’ needs with the right programs and services.

With these industry-specific AI and data tools, Education Cloud is poised to help K-12 and higher education institutions offer more individualized support to every student while increasing operational efficiency and reducing staff burnout.

The Salesforce Perspective

“Every institution wants to provide the best possible experiences for their students and staff. With industry-specific AI and data tools, Education Cloud will help K-12 and higher ed institutions offer more personalized support to every student while increasing efficiency and helping to reduce staff burnout. This will free educators and staff to focus on improving student outcomes, such as career readiness, well-being, and graduation rates.”
— Bala Subramanian, VP & GM of Education