Get to Know Salesforce Education Cloud

Introducing the next-generation CRM for education: Education Cloud, your institution’s digital foundation for the future. In an ever-changing digital world of education, Education Cloud’s configurable and secure platform equips your institution to stay ahead, ready to meet the challenges of tomorrow. Let’s get to know Salesforce Education Cloud.

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Harnessing the full power of Salesforce, Education Cloud integrates insights across recruitment, admissions, and student success, providing a unified view of every learner’s complete and varied journey. With a single source of truth, your institution can create personalized experiences that foster lifelong learning — from prospective students to engaged alumni.

With Salesforce at the heart of your institution’s IT solution, tasks are streamlined, scalable, and foster collaboration across departments. Education Cloud empowers your institution with cutting-edge technologies, including:

Experience Cloud: Deliver an online learner portal.
Recruiting and Admissions Consoles: Access a consolidated view of departmental activities.
OmniStudio: Automate workflows and customize user interfaces.
CRM Analytics: Generate actionable insights with tailored reports and dashboards.

Join the Trailblazer Community to connect with user groups, share best practices, and get support as you explore Education Cloud. Log in with your Salesforce credentials and engage with the Education Hub and Education Release Readiness groups.

Get to Know Salesforce Education Cloud

Education Cloud offers a learner-first, organization-wide platform that enhances stakeholder engagement and collaboration. Dive into what Education Cloud provides, experience it firsthand with a trial org, and discover recommended setups to prepare for your implementation.

Explore What’s Included with Education Cloud

Education Cloud provides an education-centric data model within Salesforce, enabling you to build applications that support the entire learning experience and meet user needs.

Recruitment and Admissions

Education Cloud modernizes recruitment and admissions by providing an online portal and powerful collaboration tools. Today’s prospective students expect a connected, online experience, and Education Cloud ensures your institution is ready to meet those expectations. The heart of this process is an online portal where learners can:

Request information
Apply for admission
Upload documents
Schedule appointments with support staff

The portal collects essential information, which is seamlessly integrated into Salesforce. To manage the complexities of recruitment and admissions, use the Recruiting and Admissions Consoles, which offer:

A home page view for admissions officers to track applications.
Appointment scheduling and management for recruiters.
Prospects lists creation and assignment for admissions directors.
Request management for recruiters.
Task tracking and planning with an intuitive interface.

Academic Operations

Centralize and manage your institution’s academic offerings with Education Cloud’s Academic Operations. This feature allows staff to:

Create and schedule courses and programs with the Learning Wizard.
Manage prerequisites and enrollment recommendations.
Associate learning outcomes with achievements.
Visualize program plans using the Learning Program Plan Builder.

The data you manage here becomes the foundation for tools in Recruitment & Admissions and Student Success apps, ensuring a seamless flow of information across your institution.

Student Success

Education Cloud equips your institution with powerful tools to support learner success, from career counseling to large-scale orientation programs. Use it to:

Model programs with non-scholastic benefits and track disbursements.
Create alerts for learner performance.
Manage case-based advising and create personalized care plans.
Monitor KPIs for student success.
Enhance the learner self-service portal with success components.

Example: Empowering Success

At Valley School District, counselor Devi Gill uses Education Cloud’s Student Success app to manage remote learning challenges, like coordinating book deliveries and assisting seniors with college applications. At Callaras University, academic advisor Adrian Morges utilizes the same app to help students like Stephanie and Stuart navigate their educational paths.

Mentoring Programs

Mentoring is vital for student success, providing academic guidance, career development, and personal support. Education Cloud helps you manage mentoring programs by allowing you to:

Track mentoring program benefits.
Enroll mentors and mentees via Experience Cloud.
Use flows to manage roles and enrollment.
Provide facilitators with a home page to oversee mentoring activities.

Alumni Relations

Sustained alumni engagement is essential for institutional growth. Education Cloud offers tools to manage alumni relationships effectively, providing a 360-degree view of each alumnus. Use it to:

Support fundraising and manage gift commitments.
Enable alumni to connect through an online directory.
Track alumni activities and progress toward engagement goals.

Developer Resources for Education Cloud

Access developer resources like entity relationship diagrams (ERD), object references, and apex references to customize and extend Education Cloud to meet your institution’s needs.

Explore these features and more with Education Cloud to elevate your institution’s ability to deliver personalized, scalable, and impactful educational experiences.

Get to Know Salesforce Education Cloud