Agentforce stole the spotlight at Dreamforce, but it’s not just about replacing human workers. Equally significant for Service Cloud was the focus on how AI can be leveraged to make agents, dispatchers, and field service technicians more productive and proactive. Join a conversation to unpack the latest Sales Cloud innovations, with a spotlight on Agentforce for sales
Maximizing Salesforce: How to Hire the Right Salesforce Developer Salesforce has revolutionized how businesses manage customer relationships, becoming a cornerstone for enhancing customer service and engagement. However, to fully leverage its potential, skilled professionals are needed to customize and develop the platform to meet specific business needs. Hiring the right Salesforce developer is crucial for
Oracle Shifts Focus to B2B CX, Introduces New Fusion Cloud Features Despite winding down its online advertising products, Oracle is doubling down on its investment in customer experience (CX) technology, particularly in enabling B2B buying and supporting subscription and consumption models. During the Oracle CloudWorld conference on Wednesday, the company unveiled new capabilities for its
The Salesforce hype machine is in full swing, with product announcements like Chatter, Einstein GPT, and Data Cloud, all positioned as revolutionary tools that promise to transform how we work. Is Agentforce Different? However, it’s often difficult to separate fact from fiction in the world of Salesforce. The cloud giant thrives on staying ahead of
Agentforce was the highlight of the week in San Francisco during Salesforce’s annual Dreamforce conference—and for good reason! Agentforce Advances Copilot and Prompt Builder and that is truly exciting. Agentforce represents a groundbreaking solution that promises to transform how individuals and organizations interact with their CRM. However, as with any major product announcement, it raises
Visualforce Pages in Salesforce Visualforce Pages in Salesforce function as custom web pages that you can design to present data and functionality tailored to your organization’s needs. They offer a way to create and display information in a format that fits your specific requirements. Why Visualforce Pages Matter Visualforce Pages enable you to showcase data
Salesforce is launching its AI-powered Agentforce platform across its key clouds, including Sales, Service, Marketing, and Commerce. However, a significant question remains: Will enterprises be willing to pay $2 per conversation for Agentforce, especially without volume discounts? The introduction of Agentforce wasn’t unexpected, as CEO Marc Benioff has been discussing autonomous AI agents since the
The rapid pace of digital transformation has made scalability essential for any business looking to remain competitive. The stakes are high—without the ability to scale, businesses risk falling behind as customer demands and market conditions shift. So, what does it take to build a scalable business that can grow without compromising performance or customer satisfaction?
Salesforce has long been a leader in providing tools to automate business processes, with Workflow Rules and Process Builder as the go-to solutions for many organizations. However, as business demands grow more complex, Salesforce has introduced Flow—a more powerful and flexible automation tool that’s quickly becoming the standard. This insight will explore the key differences
Developer Enhancements Salesforce Flow Enhancements Flow Orchestrator Enhancements How to Access and Use Key Salesforce Features View the Automation Lightning App: Manage Steps in an Orchestration Stage: Customize the Flow Orchestration Work Guide Component: Customize SMS One-Time Password Delivery for Experience Cloud Sites: Control Authenticated Callouts Permissions: Improve Data Transmission Speed and Security with TLS
Streamlining Loan Boarding and Approval Processes with Salesforce Technology The financial services industry is undergoing a rapid transformation, driven by the need for greater efficiency and improved customer experiences. One area where this shift is particularly evident is in the loan boarding and approval processes. Leveraging Salesforce technology, financial institutions can streamline these essential workflows,
The Winter ’25 updates and retirements are available through the pre-release program. On August 30, 2024, Sandboxes will be upgraded, providing your organization with the Winter ’25 release experience. Connecting Unified Knowledge to Third-Party SystemsSteps to Implement: Before adding a connector, review the connector requirements in the Zoomin documentation. Then, in Setup, enter “Unified Knowledge”
The Winter ’25 release is available through the pre-release program. On August 30, 2024, Sandboxes will be upgraded, providing your organization with the Winter ’25 release experience. Set Up Your Pay Now Store Quickly and Easily Use the streamlined automated setup to get your Pay Now store up and running effortlessly. The guided process walks
The Winter ’25 release is available through the pre-release program. Winter 25 Release new features On August 30, 2024, Sandboxes will be upgraded, providing your organization with the Winter ’25 release experience. This release brings numerous new features and enhancements across various areas, including: Additional improvements are included in Salesforce Scheduler, Field Service, and Marketing
How do I manage metadata in Salesforce? Search Setup for Custom Metadata Types. On the All Custom Metadata Types page, click Manage Records next to the custom metadata type for which you want to add or modify records. On the list of custom metadata records, click New, or click Edit to modify an existing custom metadata
