Case Study: Service Cloud Experience Cloud Federal Nonprofit Talent Acquisition

Military congressionally chartered, federally supported non-profit corporation that sustains and equips the armed forces. Client employs nearly 170,000 professionals to support and sustain the global mission of the armed forces. Service Cloud Experience Cloud Federal Nonprofit Talent Acquisition.

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Industry: Federal – Military

Service Cloud Experience Cloud Federal Nonprofit Talent Acquisition

Process Gaps:

Client’s lack of a digital processes for talent acquisition hindered their ability to find and develop top-tier employees. The repository was incomplete, inaccurate, disconnected from other departments within the business ecosystem with no checks & balances in place – resulting into inefficient talent acquisition lifecycle that could not be tracked.

Manual Process (Pen, Paper, Emails, Calls)
Object architure increased disconnected data
No concept of a “job and candidate pool” to search for records and track movement
Lack of automations (approvals, event management, email templates, notifications etc.)
No cross-team collaboration
Limited Security (audit, tracking) and Centralized document management
Lacked Integrations (job sites) and BI Reporting (360 views on candidates)

Implemented :

Technologies integrated :

Chatter

Our solution?

Tectonic assisted with the successful implementation of Salesforce Sales Cloud, Experience Cloud, API Integrations and Advanced SF Security. Key activities included:

Salesforce as primary system of candidate and job talent management
Seamless cross team and system communication (chatter, email templates, tagging, object relationships)
Scalable object architecture design
5300+ current active users (growing)
Tailored event management process that automates candidate record data capture, registration and attendance for all events
Power of KPI’s and metrics in the hands of users
Robust security model with permissions broken down by role

Results:

Enhanced processes to allow users to more efficiently perform their responsibilities
360 Degree view of talent acquisition process including automated capture of new candidates from various sources, job creation and postings (public URL), job application to candidate tracking, interview to offer process and approvals for proper checks and balances
Tailored mobile solution for candidate application submissions
Replaced existing custom and package solutions: Yello, HOA, REST & SOAP APIs, USA Jobs, Glassdoor, Indeed and Career Services (12 Internal microsites)

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If you are considering a Salesforce recruiting solution, contact Tectonic today.