Customer Service Archives - Page 4 of 5 - gettectonic.com
Salesforce Solutions for Communications
14Feb

Salesforce Solutions for Communications

February 14, 2023in Customer Service, Einstein Salesforce AI, Sales, Salesforce, Salesforce Communications Cloud, Salesforce Customization Services, Salesforce Einstein, Salesforce Integration, Salesforce Sales Cloud, Salesforce Service Cloudby get-admin

Salesforce has recently unveiled tailored Salesforce Solutions for Communications aimed at enhancing customer experiences through advanced analytics, automation tools, and AI-driven customer service. These innovations empower providers to gain deeper insights into their customers, automate interactions, and effectively monitor customer satisfaction levels. For communication providers looking to elevate their customer service, Salesforce’s automation solutions offer

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Salesforce Service Cloud
01Dec

Salesforce Service Cloud Explained

December 1, 2022in Customer Service, Einstein Salesforce AI, For Industries, Salesforce Customer 360, Salesforce Development Services, Salesforce Einstein, Salesforce Field Service, Salesforce Lightning, Salesforce Service Cloud, Salesforce Telephonyby get-admin

Service Cloud, developed by Salesforce, functions as a powerful customer relationship management (CRM) tool explicitly tailored to bolster a business’s customer service operations. This platform streamlines communication between customers and companies, utilizing channels such as email support, live chat, and phone interactions to aid customer agents in promptly identifying and resolving customer issues. Service Cloud,

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What's Up With Whatsapp
29Nov

Whats Up With Whatsapp?

November 29, 2022in Customer Service, Digital Transformation, Salesforce, Salesforce Integrationby get-admin

Salesforce and WhatsApp Forge Alliance to Revolutionize Global Customer Engagement. Whats Up With Whatsapp today? In a groundbreaking collaboration, Salesforce and Meta have joined forces to redefine how individuals and businesses interact on a global scale. Salesforce will introduce WhatsApp-first business messaging to its customers, presenting a novel avenue for sales, marketing, and support initiatives

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Salesforce Managed Services
09Nov

Automation Tools in Salesforce

November 9, 2022in Customer Service, Salesforce, Salesforce Development Services, Salesforce Flows, Salesforce Implementation Services, Salesforce Managed Services, Salesforce Toolsby get-admin

What are the types of automation in Salesforce? What are the Automation Tools in Salesforce? The automation capabilities offered by Salesforce are based on two main categories: process automation (workflows) and data operations (data loading and cleansing). There are four main automation tools that Salesforce offers, each tailored to a specific purpose. What is an

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Einstein Bots
27Sep

Does Salesforce Feature a Chatbot?

September 27, 2022in Customer Service, Einstein Salesforce AI, Salesforce Chatbots, Salesforce Sales Cloudby get-admin

Does Salesforce feature a chatbot? Yes, Salesforce offers Einstein Bots – AI-powered chatbots seamlessly integrated into your CRM and fueled by data from the Einstein 1 Platform. With just a few clicks, you can automate personalized, intelligent service, accelerating issue resolutions and enhancing team efficiency by automating routine tasks with bots linked to your Salesforce

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Salesforce Genie
06Sep

Service Genie

September 6, 2022in Customer Service, Mulesoft, Salesforce Genie, Salesforce Service Cloudby get-admin

Leveraging Salesforce Service Cloud data, Service Genie delivers real-time, personalized customer experiences. Service Genie Unveiled: Revolutionizing Customer Experiences While Service Genie operates within the Salesforce ecosystem, one must distinguish it from other tools dubbed as service genies that are not affiliated with Salesforce. Service Genie, leveraging Salesforce Service Cloud data, is a real-time solution dedicated

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Salesforce Digital Transformation
02Sep

Digital Transformation Consulting

September 2, 2022in Customer Service, Get-Tectonic, Salesforce Managed Servicesby get-admin

Empower Digital Evolution — Traditional tools like shared spreadsheets and physical paper fall short in the face of modern digital solutions. At Tectonic, we specialize in delivering compelling digital experiences to both our clients and their customers. Our team of digital transformation consultants collaborates closely with you to conceive, construct, and expand genuinely transformative digital

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Salesforce Automation
17Aug

Salesforce Automation

August 17, 2022in Customer Service, Marketing Automation, Salesforce, Salesforce Customization Services, Salesforce Ecosystem, Salesforce Implementation Servicesby get-admin

In today’s fast-paced business landscape, efficiency reigns supreme, and the optimization of processes is paramount for success. Salesforce automation tools stand as indispensable allies in this pursuit, empowering businesses to automate repetitive tasks, eliminate errors, and liberate valuable time for employees to focus on mission-critical endeavors. From sales to marketing and customer service, Salesforce offers

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Salesforce Service Cloud
21Jul

Salesforce Service Cloud Explained

July 21, 2022in Customer Service, Salesforce Service Cloudby get-admin

Service Cloud by Salesforce serves as a customer relationship management (CRM) tool designed to support a business’s customer service team. It facilitates customer-company communication through channels such as email support, live chat, or phone, assisting customer agents in locating and resolving customer issues. Salesforce Service Cloud Details Consider your recent interactions with a business using

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What is Omni-Channel Salesforce
17May

What is Omni-Channel Salesforce?

May 17, 2022in Customer Service, Sales, Salesforce, Salesforce Implementation Services, Salesforce Mobile App, Salesforce Service Cloudby get-admin

What is Omni-Channel Salesforce? Omni-Channel is a Salesforce feature designed for Customer Service and Console applications that automates the routing of various work items, such as Leads and Cases, to agents. It ensures that work items are assigned to agents based on their capacity, priority, skill set, and other criteria. Features of Omni-Channel Benefits Omni-Channel

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