Salesforce is making a major push into agentic artificial intelligence with its newest offering, Agentforce for Partner Community, now integrated directly into the Salesforce Partner Community platform, according to Channel Futures.
Lynne Zaledonis, EVP of Customer Success and Partner Marketing at Salesforce, hailed the tool as a “game-changing innovation” that enables consulting and systems integrator partners to tap into round-the-clock AI support, streamline operations, and accelerate case resolution through real-time conversational assistance. Unlike traditional chatbots, Agentforce doesn’t just fetch technical and programmatic answers—it can also execute actions, such as extending Trial Orgs.
By tackling workflow inefficiencies and breaking down data silos, Salesforce aims to equip partners with the tools needed to guide clients through every stage of AI adoption, from initial assessment to full implementation. As consulting partners roll out Agentforce, Zaledonis noted that this shift toward AI-driven operations is reshaping business models and demanding new skill sets.
To support partners in this transition, Salesforce is rolling out workshops, certifications, and strategic playbooks—helping them adapt, monetize, and spearhead the move toward an AI-powered future.
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