Cloud for Manufacturing - gettectonic.com
Salesforce Connected Assets

Salesforce Connected Assets

Salesforce has unveiled Connected Assets, a robust suite of capabilities in Manufacturing Cloud, designed to offer manufacturers a comprehensive, real-time perspective on connected asset data. This includes data on service history, asset status, customer records, and telematics, allowing manufacturers to monitor asset health and performance while proactively addressing maintenance needs to reduce downtime and boost customer satisfaction. Enhanced AI Capabilities for Connected AssetsConnected Assets integrates Salesforce’s advanced AI to empower teams with actionable insights. Sales, customer service, and field teams can now receive real-time alerts and quickly access asset history and health, enabling faster, data-driven support and the delivery of more personalized offers. AI-driven insights and recommendations based on asset condition, service history, and performance data enhance the ability of manufacturers to predict maintenance needs and provide proactive support, including on-site recommendations to field technicians. Innovative Features for Optimized Asset Management Salesforce PerspectiveAchyut Jajoo, SVP and GM of Manufacturing and Automotive, states, “The manufacturing industry is embracing a historic transformation toward AI-enabled modernization. Connected Assets and our sector-specific AI tools in Manufacturing Cloud empower our customers to lead with improved customer experiences, optimized asset performance, and new revenue-generating services. With Agentforce, our customers will soon be able to leverage autonomous agents to monitor connected asset data at scale, enabling them to focus on strategic, high-value initiatives.” Real-World ApplicationKawasaki Engines exemplifies Connected Assets in action, using Manufacturing Cloud to enhance customer relationships by offering proactive support and minimizing equipment downtime. “Salesforce’s Connected Assets will enable us to deliver exceptional service, keeping our customers satisfied and our products operating efficiently,” says Tony Gondick, Senior Manager of IT Business Strategy at Kawasaki Engines. Extending Across IndustriesBeyond Manufacturing Cloud, Connected Assets is also being introduced to Salesforce’s other industry clouds, such as Energy & Utilities, Communications, and Media, allowing a wide range of sectors to tap into the benefits of connected asset management, minimize downtime, and generate new value. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Sales Cloud for Manufacturing

Sales Cloud for Manufacturing

Generate Sales Agreement Insights with Sales Cloud for ManufacturingEnhance decision-making and forecasting accuracy by summarizing sales agreements to highlight deviations between planned and actual quantities and revenue. This feature analyzes sales agreement data, evaluating revenue and margin impacts, and provides actionable recommendations to improve decision-making and strengthen customer relationships. Sales Cloud for Manufacturing. Key Features: Referenced Objects:Sales Agreement, Product, Schedule Data Sources:CRM, Asset, Manufacturing Cloud, Flow How to Access: Availability:GA Oct ’24 Get Customer Interaction InsightsProvide service agents with a summarized view of past customer interactions to enhance service quality and efficiency. This feature compiles interaction timelines, enabling agents to quickly access a customer’s history, leading to improved support and satisfaction. Key Features: Referenced Objects:Contact, Case, Interaction Data Sources:CRM, Interaction Timeline How to Access: Availability:Coming Soon Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Slack for Manufacturing and Automotive

Slack for Manufacturing and Automotive

Slack for Manufacturing and Automotive Enhance productivity, reduce costs, and provide exceptional experiences with a consolidated perspective of your customer data. Streamline diverse systems, teams, and processes effortlessly through automation. Forge connections with external partners to integrate your entire ecosystem seamlessly. As manufacturing, automotive, and energy organizations transition to developing new powertrains and digital products for innovative service and revenue models, Slack offers an efficient platform for innovation. Pioneering Enterprise Security Setting the standard in enterprise security, Slack ensures data encryption in transit and at rest. It boasts comprehensive compliance and assurance programs, along with features such as audit logs, data loss prevention, and single sign-on. As the productivity platform for manufacturing, automotive, and energy, Slack ensures a secure environment. Utilizing Slack AI for Smarter Work Engage with a Slack sales representative or join the waitlist to experience the empowering capabilities of Slack AI throughout your organization. Leverage AI-powered search for swift answers, summarize conversations effortlessly, and rest assured with secure data handling by Slack AI. Explore Slack’s pivotal role in accelerating innovation across manufacturing, automotive, and energy sectors. Empowering Software Developers Discover how Slack empowers teams to introduce novel digital products and services, driving revenue and transforming customer experiences. For software developers, Slack accelerates the delivery of high-quality code, making it a preferred choice for the world’s leading producers of software, hardware, and services. Explore Slack’s webinar to uncover its potential for your team. Revolutionizing Fleet Management with Automile Challenges abound for businesses managing fleets, particularly in integrating solutions seamlessly with existing toolsets for increased productivity. Automile aims to disrupt the billion fleet management market by introducing a mobile-first API-centric solution. With REST-based JSON APIs and SDKs for PHP, Java, and C# .NET, Automile simplifies fleet management, offering web and mobile apps. Slack Integration with Automile Automile is set to release new features in March, including integrations such as Slack. By submitting the app to Slack’s App Directory, Automile aims to provide businesses with a streamlined fleet management experience within Slack. The upcoming Slack App supports Slash Commands, Interactive Messages, and Incoming Webhooks. Security First Approach Automile prioritizes security with the new Slack App, ensuring that authorized Slack team members have access. The app supports Slash Commands, enabling users to achieve specific tasks, such as checking out drivers and locating vehicles. The admin can control user access to these commands for added security. Fleet Management Commands Automile’s Slack App introduces Slash Commands for drivers and vehicles. The Driver command allows fleet managers to search for drivers, check their status, and interact with them directly from Slack. Similarly, the Vehicle command provides information on vehicle location, status, and enables task assignment. Driving Field Service Efficiency with Slack and Salesforce Service Cloud Witness how manufacturers harness the combined capabilities of Slack and Salesforce Service Cloud to empower field employees and enhance customer satisfaction. Slack’s Continued Impact Slack continues to thrive globally, supporting businesses of all sizes in achieving growth and skyrocketing productivity. Acquired by Salesforce in 2021, Slack remains an influential force in the business communication and collaboration landscape. Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Salesforce for Manufacturing Operational Efficiency

Salesforce for Manufacturing Operational Efficiency

Shopping with distributors offers a distinct advantage in the form of personalized guidance throughout the purchasing journey, nurturing enduring relationships and encouraging repeat business. While distributors excel in delivering tailored service, digital-native rivals such as Amazon leverage operational efficiency to vie in today’s marketplace. As B2B preferences veer towards remote transactions and omnichannel experiences, distributors lagging in digitalization encounter hurdles. Salesforce for Manufacturing Operational Efficiency Manufacturing operational efficiency, while vital, cannot overshadow the significance of personalized service for customers. Traditional distributors hold a formidable competitive edge in this aspect. However, their reliance on antiquated, non-digitalized processes impedes effective competition. Distributors must confront these inefficiencies and embrace innovative technology to flourish. Conventional distributors often rely on disparate systems like spreadsheets and sticky notes, resulting in disjointed customer experiences. Siloed data leads to quote disparities, communication breakdowns, and a dearth of omnichannel capabilities. To retain competitiveness, distributors must transition to digital platforms that centralize data and streamline operations. Digital transformation in manufacturing is possible with Salesforce Manufacturing Cloud. Salesforce for Manufacturing Operational Efficiency with Manufacutring Cloud Salesforce Manufacturing Cloud emerges as a solution to these challenges. By consolidating all information within a centralized system, Salesforce empowers distributors to deliver seamless customer experiences across various channels. This eradicates confusion, ensures consistent communication, and elevates service quality. With Salesforce, distributors can provide exemplary service, nurturing customer loyalty and outpacing the competition. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Guide to Creating a Working Sales Plan Creating a sales plan is a pivotal step in reaching your revenue objectives. To ensure its longevity and adaptability to Read more CRM Cloud Salesforce What is a CRM Cloud Salesforce? Salesforce Service Cloud is a customer relationship management (CRM) platform for Salesforce clients to Read more

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Salesforce Success Story

Case Study: Manufacturing – Sales/ Service/Revenue/Commerce/Experience Clouds

After doing their initial Sales Cloud implementation and SAP integration over 12 years ago, this company was only leveraging Salesforce in a basic capacity, being a predominantly SAP and Microsoft shop. Fast forward to about a year ago, with a change in leadership, Salesforce became the desired platform to build and expand on. With the need to support multiple lines of business, provide more accurate forecasting and quoting and close the gap between sales and supply chain there was a lot to tackle both immediately and long term.

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Salesforce Success Story

Case Study: Leading Provider of Branded, Designed Solutions Worldwide-Manufacturing-Salesforce Sales/Service/Experience Clouds

Leading provider of branded, designed solutions (laminate) for commercial and residential customers worldwide.  The company has been surfacing spaces for 110 years. Client struggled with no real ability to see a 360 degree view of the business.

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Salesforce for Manufacturing, Automotive, and Energy

Improve Manufacturing Sales by Improving Partner Engagement

Did you know that half of all B2B revenue is generated through channel partner sales? A recent 2022 survey revealed that 80% of B2B executives find their partner programs ineffective, potentially slowing or even blocking product sales. The obstacles to improvements with manufacturing partners include siloed systems and data, fragmented processes, inconsistent programs, and outdated communication channels. You can improve manufacturing partner engagement. Learn more. To overcome these challenges and enhance manufacturing partner relationships. For increased sales, consider focusing on three key areas: By prioritizing transparency, investing in technology, and streamlining processes, manufacturers can strengthen partner relationships, leading to increased sales and improved customer satisfaction. Focus on making it easier for partners to do business with you, build trust, and create a unified, shared view of data to achieve mutually beneficial relationships. Is it time to explore how Tectonic and Salesforce can improve your partner engagement? Contact us today. Like1 Related Posts 50 Advantages of Salesforce Sales Cloud According to the Salesforce 2017 State of Service report, 85% of executives with service oversight identify customer service as a Read more Salesforce Government Cloud: Ensuring Compliance and Security Salesforce Government Cloud public sector solutions offer dedicated instances known as Government Cloud Plus and Government Cloud Plus – Defense. Read more How Travel Companies Are Using Big Data and Analytics In today’s hyper-competitive business world, travel and hospitality consumers have more choices than ever before. With hundreds of hotel chains Read more Integration of Salesforce Sales Cloud to Google Analytics 360 Announced In November 2017, Google unveiled a groundbreaking partnership with Salesforce, outlining their commitment to develop innovative integrations between Google Analytics Read more

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Salesforce Manufacturing Cloud

Benefits of Salesforce Manufacturing Cloud

Salesforce Manufacturing Cloud is a custom, industry specific solutions platform that helps you manage your entire book-of-business and customer service lifecycle, while increasing collaboration and visibility between sales, operations, and partners. Here are the Benefits of Salesforce Manufacturing Cloud. Salesforce Manufacturing Cloud offers numerous benefits that contribute to the efficient and seamless operation of your manufacturing businesses. One key advantage is the streamlining of business operations. By connecting different departments, the platform facilitates instant and automatic order submission, significantly improving overall efficiency. Manufacturing Cloud Salesforce Manufacturing Cloud provides a comprehensive view of operations, offering valuable insights into company and market changes. This visibility enables quick reactions to emerging trends, ensuring your business stays agile and responsive in a dynamic market environment. The time saved will help you stay ahead of market changes that may slow your competition down, improving your competitive advantage. The platform also plays a crucial role in improving sales forecasting. By providing visibility into all your customer interactions, Salesforce Manufacturing Cloud enables robust sales forecasts, empowering businesses to make informed decisions about their sales strategies. Moreover, the platform encourages the adoption of modernized processes, bridging costly gaps in traditional manufacturing operations. This modernization not only improves operational efficiency but also contributes to market responsiveness. Connected and streamlined operations facilitate quick responses to market changes, allowing businesses to adapt swiftly to evolving conditions.  Salesforce Manufacturing Cloud keeps your business moving forward, adopting modern and automated processes that save time and money. Automation Automation within Salesforce Manufacturing Cloud eliminates costly manual steps, reducing the risk of simple human errors. This is particularly crucial in scenarios where simple data entry mistakes, such as adding an extra zero to a fulfillment order, can lead to significant financial losses. The platform ensures reliable data, enabling seamless collaboration between Sales and Operations. Not only does this create smooth internal operations, but it also increases customer satisfaction. Instant access to reporting within the Manufacturing Cloud platform provides valuable insights into product performance, allowing businesses to create accurate predictions. Manufacturers can identify top-selling products, address underperforming items, and stay abreast of market trends. This information enables effective resource allocation and prompt issue resolution, preventing prolonged and costly production problems. Accurately tracking customer demand within Salesforce Manufacturing Cloud ensures optimal production levels. A 360-degree customer view of operations prevents overproduction or underproduction, striking a balance that avoids financial losses and customer dissatisfaction. The platform helps maintain an optimal level of stock on hand. The automated digital processes for contract management offered by Salesforce Manufacturing Cloud enable instant updates to client agreements. This eliminates version-control chaos caused by separate updates from various parties. A Salesforce single source of truth ensures unified operations, reduces legal liability, and ensures that all departments adhere to the same specifications. Implementing an automated system to track leads throughout the sales process is another benefit of Salesforce Manufacturing Cloud. Automating lead tracking provides valuable insights into the effectiveness of your sales strategies. Identification of attrition points triggers alerts, allowing manufacturers to address issues promptly. Sales teams can adjust strategies to prevent prospects from falling out of the pipeline, ultimately boosting sales and adding revenue to the bottom line. If your manufacturing operations could benefit from Salesforce Manufacturing Cloud, contact Tectonic to learn more. Like2 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Key Benefits of Salesforce Manufacturing Cloud

Key Benefits of Salesforce Manufacturing Cloud

The manufacturing sector has traditionally been resistant to operational changes, often adhering to outdated processes that could be significantly streamlined through the integration of Salesforce Manufacturing Cloud. Key Benefits of Salesforce Manufacturing Cloud. Introduced in late 2019, Salesforce Manufacturing Cloud aims to transform how manufacturers perceive their entire operations by providing a holistic 360 degree view. This connectivity fosters the integration of various departments, empowering businesses to gain insights that not only improve internal processes but also enable swift responses to market changes. Transitioning to automated processes offers several advantages, including: Enhanced Collaboration: Salesforce Manufacturing Cloud facilitates seamless collaboration between Sales and Operations. Automating the submission of sales orders into a unified system eliminates manual steps, reducing the risk of costly human errors and ensuring reliable data for improved collaboration between Sales and Operations. Accurate Predictions: Comprehensive reporting provides instant access to insights that allow businesses to assess product performance effectively. Identifying top-selling products and underperforming ones enables manufacturers to predict trends and allocate resources wisely. Connected systems enable quick issue identification and resolution, preventing prolonged production problems. Optimized Inventory Management: Accurate tracking of customer demand helps prevent overproduction or stock shortages. Salesforce’s 360-degree view of operations ensures manufacturers maintain the right balance in their stock levels, avoiding financial losses from excess production or customer dissatisfaction due to insufficient stock. Instant Contract Updates: Automated digital contract management ensures instant updates accessible to all stakeholders, eliminating version-control chaos. This approach unifies operations, reduces legal liability, and ensures consistency across departments. Lead Tracking and Conversion Rate Improvement: Automated systems tracking leads throughout the sales process offer valuable insights into successful strategies and areas for improvement. Identifying attrition points triggers alerts, allowing swift adjustments to prevent prospects from dropping out, leading to increased sales and additional revenue. Key Benefits of Salesforce Manufacturing Cloud Embracing Salesforce Manufacturing Cloud introduces operational efficiencies throughout the organization. Despite the manufacturing industry’s cautious approach to adopting new technologies and reluctance to change established processes, the tangible business benefits of deploying this technology across the organization make it a strategic move. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Salesforce Manufacturing Cloud

Salesforce for Manufacturing and Salesforce Manufacturing Cloud

What is Salesforce for Manufacturing? Salesforce Manufacturing Cloud is a tailored CRM solution designed specifically for enterprise-level manufacturing companies. It offers out-of-the-box functionality with key features including demand and production forecasting, along with sales agreements. The platform aims to transform customer operations in manufacturing through the integration of Data, AI, CRM, and Trust. How Manufacturers Use Salesforce Manufacturing companies utilizing the Salesforce platform typically leverage it for managing various aspects directly from the platform. These include sales, customer service, partner and channel portals, marketing, and e-commerce. In some cases, certain applications may also integrate with third-party systems. What’s Included With Salesforce Manufacturing Cloud? Manufacturing Cloud encompasses various components to manage the complete business cycle, from customer inquiry to order visibility and demand forecasting accuracy. Key components include Rebate Management, Revenue Cloud, B2B Commerce, CRM Analytics, Slack, and MuleSoft Anypoint Platform. Salesforce Service Capabilities for Manufacturing Salesforce Field Service Expand Salesforce Field Service service offerings with warranty management, aftermarket parts programs, and predictive maintenance services. Channel Partner Visibility and Engagement Connecting Sales and Operations with Manufacturing Cloud Manufacturing Cloud helps connect sales and operations, driving forecast accuracy and visibility across the ecosystem. It includes components such as Experience Cloud, CRM Analytics, Rebate Management, Loyalty Management, Revenue Cloud, B2B Commerce, Marketing Cloud, Slack, and MuleSoft Anypoint Platform. Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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Manufacturing Cloud

Salesforce for Manufacturing and Manufacturing Cloud

Salesforce Manufacturing Cloud is a specialized CRM solution tailored for large-scale manufacturing enterprises. It comes equipped with essential features like demand and production forecasting, as well as sales agreements, aiming to revolutionize customer operations in manufacturing by integrating Data, AI, CRM, and Trust. Manufacturers using Salesforce typically utilize the platform to streamline various operations directly from one centralized location. This encompasses managing sales, customer service, partner and channel portals, marketing, and e-commerce. Additionally, some applications may seamlessly integrate with third-party systems. Starting with a unified digital experience powered by connecting all customer data across systems is crucial. Salesforce Manufacturing Cloud elevates performance for account teams by enhancing sales and distribution processes with collaborative, AI-driven quoting and pricing. It also orchestrates revenue management flow on a unified platform, enhancing efficiency and reducing revenue leakage. Salesforce Manufacturing Cloud includes several components to manage the entire business cycle, from customer inquiry to order visibility and demand forecasting accuracy. Key components encompass Rebate Management, Revenue Cloud, B2B Commerce, CRM Analytics, Slack, and MuleSoft Anypoint Platform. In terms of service capabilities, Salesforce offers solutions tailored for manufacturing companies. These include reimagining the customer service center to unify customer data, enhance satisfaction, and reduce cost through automation and AI. Intelligent field service optimizes scheduling, boosts technician productivity, and offers full asset visibility through mobility, AI, and remote support. Personalized self-service extends to customers and channel partners, managing field service appointments, while IoT integration enables proactive delivery of next-best actions. Salesforce Field Service extends service offerings with warranty management, aftermarket parts programs, and predictive maintenance services. For channel partner visibility and engagement, Salesforce enables designing and managing partner programs, accelerating recruitment, automating onboarding, and simplifying training. Marketing through the channel is amplified by extending campaigns and delivering marketing funds, making selling easier for partners through streamlined contracts, automated lead generation, and product configuration support. Faster and smarter partner service experiences are facilitated by providing seamless service, streamlining warranty claims, and offering visibility into the claims process. Overall, Salesforce Manufacturing Cloud bridges the gap between sales and operations, enhancing forecast accuracy and visibility across the ecosystem with components like Experience Cloud, CRM Analytics, Rebate Management, Loyalty Management, Revenue Cloud, B2B Commerce, Marketing Cloud, Slack, and MuleSoft Anypoint Platform. Tectonic is proud to introduce Manufacturing Cloud Salesforce Implementation Solutions. Content updated April 2024. Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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