Salesforce for Manufacturing - gettectonic.com
salesforce for manufacturing
02Dec

Salesforce for Manufacturing

Salesforce for Manufacturing: Field Service Spark that Fuels Operational Excellence Traffic control ensures vehicles stay on course, avoid disruptions, and arrive safely, safeguarding travelers. Similarly, Salesforce Field Service (formerly known as Salesforce Field Service Lightning) acts as the traffic cop for effective field service management, ensuring seamless operations. It assigns the right tasks to the right technicians with real-time updates and provides essential tools for optimal efficiency. This comprehensive platform addresses routing needs while streamlining processes to boost operational outcomes. “The key is not to prioritize what’s on your schedule, but to schedule your priorities.” – Stephen Covey Salesforce Field Service eliminates guesswork in scheduling. By leveraging data-driven strategies, it enhances operational efficiency and integrates effortlessly into manufacturing workflows. Implementation of this platform results in a 32% increase in mobile worker productivity, making it an essential solution for manufacturers today. To unlock its full potential, partnering with a Salesforce consulting expert like Tectonic ensures the solution is tailored to your specific needs. In this insight, we’ll explore how Salesforce Field Service can optimize manufacturing operations, improve productivity, and transform field service management into a streamlined and efficient process. Understanding Salesforce for Manufacturing Traffic control’s efforts to ensure smooth operations mirror the complexity of managing manufacturing field service tasks. Manufacturers often face challenges such as technician scheduling difficulties and communication breakdowns. Salesforce Field Service effectively addresses these issues with features like: With Salesforce Field Service, manufacturers achieve control, visibility, and operational efficiency, transforming chaos into coordinated success. 90% of decision-makers say their company invests in specialized technology to improve mobile worker productivity. – Salesforce Benefits of Salesforce Field Service in Manufacturing Salesforce Use Cases for Manufacturing Real-Life Success Stories with Salesforce Field Service Why Tectonic is the Ideal Partner for Salesforce Field Service Implementation Problem Statement: A leading electrical appliance manufacturer struggled with outdated manual scheduling, inefficient workflows, and excessive field visits, negatively impacting efficiency and customer satisfaction. Solution Offered: Salesforce implemented Salesforce Service Cloud integrated with Field Service, optimizing scheduling, dispatching, and field operations for enhanced productivity and superior customer service. Results Achieved: Your Path to Field Service Excellence Just as traffic control ensures safe and timely travelts, Salesforce Field Service organizes and streamlines field operations. With its capabilities for real-time scheduling, proactive maintenance, and optimized routing, it becomes an invaluable resource for manufacturers. Tectonic’s Salesforce consulting expertise ensures your manufacturing needs are met with precision. By implementing a tailored solution, you’ll unlock operational efficiency, enhance customer satisfaction, and drive business growth. Contact us now to take your manufacturing success to the next level! Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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December 2, 2024in Data, Salesforce, Salesforce Service Cloud, Technology0 Comments
salesforce manufacturing sales service experience case study
02Dec

Manufacturing Deep Dive into Salesforce Winter 25 Release

The Salesforce Winter ’25 release is packed with game-changing updates tailored to manufacturers. With features designed to optimize asset management, inventory, and sales agreements, Salesforce is redefining how manufacturers stay competitive in today’s fast-paced market. Let’s explore the key highlights. Connected Assets The enhanced Connected Assets functionality is a standout feature in this release. By leveraging advanced IoT integrations, manufacturers can monitor and manage equipment in real time, enabling predictive maintenance and reducing downtime. Picture this: foreseeing potential machine issues before they escalate. This proactive approach helps manufacturers schedule maintenance at optimal times, saving both time and money. Enhanced visibility into asset performance also empowers teams to make data-driven decisions, boosting operational efficiency. Asset Service Lifecycle Management The Asset Service Lifecycle Management updates streamline the entire lifecycle of an asset—from installation to decommissioning. For manufacturers, where equipment performance is pivotal, these updates are a game-changer. Key features include: These enhancements not only improve service delivery but also boost customer satisfaction by keeping production schedules on track. Inventory Search and Transfer Efficient inventory management is critical for manufacturers, and the Inventory Search and Transfer update addresses this need directly. By improving visibility and accessibility, manufacturers can operate with greater agility and responsiveness, ensuring smooth operations even under tight timelines. Sales Agreement Enhancements Sales agreements are a cornerstone of manufacturing transactions, and the Winter ’25 release introduces significant improvements to streamline this process. These enhancements reduce negotiation time, minimize risks of misunderstandings, and enable manufacturers to close deals faster—key advantages in a competitive market. Sales Agreement Summary To complement these updates, the new Sales Agreement Summary feature provides a concise overview of all active agreements, including key dates, terms, and stakeholders. This enhanced visibility fosters better collaboration among teams and helps businesses stay ahead of their goals. Why It Matters for Manufacturers Salesforce’s Winter ’25 release is more than just an update—it’s a tool kit for driving growth and operational excellence. From predictive asset management to streamlined inventory control and faster sales cycles, these innovations empower manufacturers to: Ready to Transform?Leverage these powerful tools to gain a competitive edge. At Tectonic, we specialize in guiding manufacturers through their Salesforce journey, helping you maximize the impact of these updates. Reach out to our team today to get started! Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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December 2, 2024in Data, Salesforce, Salesforce Implementation Services, Salesforce Manufacturing Automotive Energy0 Comments
Salesforce Automotive Cloud
15Oct

Salesforce Automotive Cloud

What is Salesforce Automotive Cloud? In September 2022, Salesforce introduced Automotive Cloud, a robust all-in-one platform tailored for the automotive industry. At first glance, it appears to be an ideal solution for businesses in this sector, but how well does it serve car dealerships? Drawing on experience both as a former auto dealership employee and in building Salesforce Dealership Management Systems (DMS), an in-depth exploration was undertaken to determine if this platform genuinely meets the needs of dealerships. What is a Dealership Management System (DMS)? A Dealership Management System (DMS) is a comprehensive software suite designed to manage the daily operations of a car dealership. It includes modules for sales, service, inventory management, vehicle lifecycle management, customer relationship management (CRM), and more. Essentially, it acts as the dealership’s corporate operating system, housing and processing customer data to generate valuable insights. What Does This Mean for Salesforce Consultants? Salesforce consultants with specialized expertise often find it easier to secure jobs and command higher rates compared to their generalist peers. This is especially true in niche areas like Automotive Cloud, where demand for specialized knowledge is high, and businesses are willing to invest in quality resources. In today’s uncertain economic climate, job security is a priority. Developing expertise in niche areas like Automotive Cloud can be a strategic move. As more car dealerships adopt this new technology, consultants with relevant experience will find ample opportunities to leverage their skills and meet the growing demand for DMS solutions. First Impressions of Automotive Cloud At first glance, Automotive Cloud offers a promising set of tools for managing various aspects of dealership operations, from sales and service to inventory management and CRM. However, initial impressions were mixed. Some features, like Vehicle Definitions, were initially overwhelming and unclear in their application. For example, while Automotive Cloud aggregates information about a specific vehicle model and its components (like engine, transmission, etc.), it lacks a CPQ (Configure Price Quote) feature. This omission is disappointing, as CPQ is crucial for configuring vehicles within the Salesforce interface. However, fear not, as third party CPQ tools are available. On the flip side, Automotive Cloud’s vehicle lifecycle management features are impressive. It allows for comprehensive tracking of a vehicle’s lifecycle, including purchase, maintenance, and decommissioning cycles. This is especially beneficial for dealerships, as much of their profit comes from post-sale services like warranty maintenance. What Salesforce Products Does It Use? A closer examination of the components within Automotive Cloud reveals that it is a mix of several Salesforce products, including: Additionally, Automotive Cloud includes customizations specifically designed for the automotive industry. For those interested in a more in-depth understanding, the Automotive Cloud documentation provides detailed explanations of the platform’s use cases. Automotive Cloud Data Model One of the first steps in exploring a new product is examining its data model, which provides insights into the product’s design and intended use. In Automotive Cloud, Salesforce focuses on several key dimensions: A Quick Overview of Capabilities Based on a thorough understanding of dealership operations, Automotive Cloud’s features most relevant to car dealers were evaluated: Is Salesforce Automotive Cloud Worth Learning for Car Dealers? The verdict is mixed. Automotive Cloud is not a perfect DMS for dealerships; it includes excessive features that may go unused while missing some critical functionalities. However, it is a great fit for auto manufacturers or distributors due to its built-in functionality for managing dealerships and manufacturing-related tasks. Is it worth learning? Absolutely. Automotive Cloud is a new offering from Salesforce, and currently, there isn’t an “Accredited Professional” badge available for it. By diving into Automotive Cloud early, Salesforce consultants can gain an edge over their peers and attract more employers. Moreover, Automotive Cloud combines multiple Salesforce Clouds, making it an excellent opportunity to learn Salesforce and familiarize oneself with complex data models. With its limited number of Flows and code, the learning curve is manageable, offering consultants a chance to build custom solutions that could become a selling point in their careers. Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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October 15, 2024in Salesforce, Salesforce Automotive Cloud
Salesforce for Manufacturing Operational Efficiency
24May

Salesforce for Manufacturing Operational Efficiency

Shopping with distributors offers a distinct advantage in the form of personalized guidance throughout the purchasing journey, nurturing enduring relationships and encouraging repeat business. While distributors excel in delivering tailored service, digital-native rivals such as Amazon leverage operational efficiency to vie in today’s marketplace. As B2B preferences veer towards remote transactions and omnichannel experiences, distributors lagging in digitalization encounter hurdles. Salesforce for Manufacturing Operational Efficiency Manufacturing operational efficiency, while vital, cannot overshadow the significance of personalized service for customers. Traditional distributors hold a formidable competitive edge in this aspect. However, their reliance on antiquated, non-digitalized processes impedes effective competition. Distributors must confront these inefficiencies and embrace innovative technology to flourish. Conventional distributors often rely on disparate systems like spreadsheets and sticky notes, resulting in disjointed customer experiences. Siloed data leads to quote disparities, communication breakdowns, and a dearth of omnichannel capabilities. To retain competitiveness, distributors must transition to digital platforms that centralize data and streamline operations. Digital transformation in manufacturing is possible with Salesforce Manufacturing Cloud. Salesforce for Manufacturing Operational Efficiency with Manufacutring Cloud Salesforce Manufacturing Cloud emerges as a solution to these challenges. By consolidating all information within a centralized system, Salesforce empowers distributors to deliver seamless customer experiences across various channels. This eradicates confusion, ensures consistent communication, and elevates service quality. With Salesforce, distributors can provide exemplary service, nurturing customer loyalty and outpacing the competition. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Guide to Creating a Working Sales Plan Creating a sales plan is a pivotal step in reaching your revenue objectives. To ensure its longevity and adaptability to Read more CRM Cloud Salesforce What is a CRM Cloud Salesforce? Salesforce Service Cloud is a customer relationship management (CRM) platform for Salesforce clients to Read more

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May 24, 2024in Salesforce Manufacturing Cloud
Salesforce for the Automotive Industry
18Mar

Salesforce for the Automotive Industry

Revolutionizing the Automotive Industry through Salesforce CRM. Salesforce CRM presents holistic management solutions across all facets of the automotive sector, guiding customers seamlessly from selecting a vehicle to post-sales customer service. By integrating all back-office operations with advanced AI capabilities, Salesforce CRM provides superior and scalable solutions. Essentially, Salesforce Industries’ automotive CRM empowers employees to play a crucial role in the customer’s buying journey by offering valuable guidance, assisting in vehicle selection, and ensuring ongoing support post-purchase. This builds a foundation of trust between dealers and customers, nurturing lasting relationships. Salesforce for the Automotive Industry. Salesforce CRM proves invaluable for dealers, enabling active listening to customers and engagement at every touchpoint—online sites, mobile devices, social media networks, showrooms, and connected cars. It facilitates streamlined lead distribution, minimizes sales leaks, and ensures a personalized customer experience within the automotive industry. The software accelerates innovation and agility in the automotive sector, providing real-time automation to maximize car sales, improve dealership and inventory management, and seamlessly integrate with other applications. Salesforce CRM benefits extend to helping companies streamline the customer journey, understand consumer preferences, and provide personalized experiences, thereby keeping customers engaged. Prominent automotive industry players, such as Toyota Motors, Mercedes-Benz, and Bombardier Recreational Products, leverage Salesforce CRM for their operations. With an accurate Salesforce users email list, connecting with key decision-makers from these industry leaders becomes a seamless process. Transforming Automotive Experiences. Accelerate innovation with AI and automation. Enhance customer experiences, explore new revenue models, and power software-defined vehicles with the Einstein 1 Platform. Build your perfect automotive solution with Automotive Cloud and the Customer 360. OEMs Orchestrate communications, improve ecosystem collaboration, and drive frictionless buying and servicing experiences. Retail Engage with drivers meaningfully with visibility into their vehicle history, open warranties, upcoming appointments, and more. Captive Finance. Get a comprehensive view of a driver’s loan information, lease renewals, payment reminders, vehicle value, or available accessories or subscriptions. Software-Defined Vehicles Turn telematics data into personalized, immersive in-vehicle experiences and unlock new revenue with subscriptions or services. Transform the Automotive Experience. Create an omnichannel automotive retail experience, deliver consistent sales and service, and build loyalty with Salesforce’s automotive CRM. Reduce costs with innovations that bring automotive journeys together. Reimagine Digital Retailing. Seamlessly collaborate and transfer data between OEMs and dealerships. Track every interaction, from OEM website research to a purchase in a dealership. Win Customers for Life Provide and exceptional service, increase dealer profitability, and boost productivity with personalized engagements throughout the ownership lifecycle. Personalize the Digital Customer Journey. Engage with your customers at the right time with the right message throughout the ownership lifecycle. Create personalized journeys with the world’s #1 CRM. Like1 Related Posts Salesforce Government Cloud: Ensuring Compliance and Security Salesforce Government Cloud public sector solutions offer dedicated instances known as Government Cloud Plus and Government Cloud Plus – Defense. Read more Best CPQ for Salesforce Many businesses, once they select the best Salesforce CPQ tool for their business, turn to an implementation partner like Tectonic Read more Salesforce Accelerator Salesforce Accelerators encompass specialized tools, applications, and services crafted to expedite the adoption and effectiveness of Salesforce within organizations. Tailored Read more Mapping Your Customer Journey Creating a customer journey map is a crucial undertaking for businesses aiming to improve the customer experience and foster long-term Read more

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March 18, 2024in Salesforce Automotive Cloud, Salesforce Experience Cloud, Salesforce Manufacturing Automotive Energy
Salesforce Success Story
02Nov

Case Study: Leading Provider of Branded, Designed Solutions Worldwide-Manufacturing-Salesforce Sales/Service/Experience Clouds

Leading provider of branded, designed solutions (laminate) for commercial and residential customers worldwide.  The company has been surfacing spaces for 110 years. Client struggled with no real ability to see a 360 degree view of the business.

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November 2, 2023in Salesforce, Salesforce Development Services, Salesforce Experience Cloud, Salesforce Implementation Services, Salesforce Manufacturing Automotive Energy, Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Success Stories
Salesforce for Manufacturing, Automotive, and Energy
07Mar

Improve Manufacturing Sales by Improving Partner Engagement

Did you know that half of all B2B revenue is generated through channel partner sales? A recent 2022 survey revealed that 80% of B2B executives find their partner programs ineffective, potentially slowing or even blocking product sales. The obstacles to improvements with manufacturing partners include siloed systems and data, fragmented processes, inconsistent programs, and outdated communication channels. You can improve manufacturing partner engagement. Learn more. To overcome these challenges and enhance manufacturing partner relationships. For increased sales, consider focusing on three key areas: By prioritizing transparency, investing in technology, and streamlining processes, manufacturers can strengthen partner relationships, leading to increased sales and improved customer satisfaction. Focus on making it easier for partners to do business with you, build trust, and create a unified, shared view of data to achieve mutually beneficial relationships. Is it time to explore how Tectonic and Salesforce can improve your partner engagement? Contact us today. Like1 Related Posts 50 Advantages of Salesforce Sales Cloud According to the Salesforce 2017 State of Service report, 85% of executives with service oversight identify customer service as a Read more Salesforce Government Cloud: Ensuring Compliance and Security Salesforce Government Cloud public sector solutions offer dedicated instances known as Government Cloud Plus and Government Cloud Plus – Defense. Read more How Travel Companies Are Using Big Data and Analytics In today’s hyper-competitive business world, travel and hospitality consumers have more choices than ever before. With hundreds of hotel chains Read more Integration of Salesforce Sales Cloud to Google Analytics 360 Announced In November 2017, Google unveiled a groundbreaking partnership with Salesforce, outlining their commitment to develop innovative integrations between Google Analytics Read more

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March 7, 2023in Salesforce Experience Cloud, Salesforce Manufacturing Automotive Energy, Salesforce Manufacturing Cloud, Salesforce Sales Cloud, Unified Knowledge
Salesforce Solutions for Communications
14Feb

Salesforce Solutions for Communications

Salesforce has recently unveiled tailored Salesforce Solutions for Communications aimed at enhancing customer experiences through advanced analytics, automation tools, and AI-driven customer service. These innovations empower providers to gain deeper insights into their customers, automate interactions, and effectively monitor customer satisfaction levels. For communication providers looking to elevate their customer service, Salesforce’s automation solutions offer significant benefits. They ensure seamless and efficient handling of every customer interaction, leading to improved satisfaction and increased loyalty. Salesforce Solutions for Communication Providers Salesforce offers a comprehensive suite of solutions specifically designed for communication providers to enhance customer experiences. This suite includes: Salesforce Customer Engagement Platform (CXP) and Tools The Salesforce Customer Engagement Platform equips communication providers with a suite of tools to enhance customer experiences, including: Salesforce Einstein AI Platform for Communication Providers The Salesforce Einstein AI Platform is tailored to improve customer experiences for communication providers by analyzing extensive datasets to identify patterns, understand customer needs, and optimize interactions, ultimately enhancing overall customer experience. Benefits of the Salesforce Customer Engagement Platform The Salesforce Customer Engagement Platform offers communication providers various benefits, including enhanced customer experience, increased sales, and improved operational efficiencies. Features such as social listening and engagement analytics enable providers to understand customer sentiment and behavior, facilitating personalized interactions and driving sales growth. New Salesforce Innovations for Communication Providers New innovations from Salesforce include analytics, AI, and prebuilt solutions that automate processes, improve customer experiences, and reduce operational costs. Integrations with WhatsApp enable richer customer engagements, personalized experiences, and automated interactions through chatbots. In conclusion, Salesforce’s solutions for communication providers represent a significant advancement in improving customer experiences, revolutionizing how providers interact with their clientele to achieve positive outcomes and business growth. Contact Tectonic today to explore Salesforce communications solutions. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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February 14, 2023in Salesforce, Salesforce Communications Cloud, Salesforce Einstein, Salesforce Sales Cloud, Salesforce Service Cloud
Salesforce Manufacturing Cloud
29Apr

Salesforce for Manufacturing and Salesforce Manufacturing Cloud

What is Salesforce for Manufacturing? Salesforce Manufacturing Cloud is a tailored CRM solution designed specifically for enterprise-level manufacturing companies. It offers out-of-the-box functionality with key features including demand and production forecasting, along with sales agreements. The platform aims to transform customer operations in manufacturing through the integration of Data, AI, CRM, and Trust. How Manufacturers Use Salesforce Manufacturing companies utilizing the Salesforce platform typically leverage it for managing various aspects directly from the platform. These include sales, customer service, partner and channel portals, marketing, and e-commerce. In some cases, certain applications may also integrate with third-party systems. What’s Included With Salesforce Manufacturing Cloud? Manufacturing Cloud encompasses various components to manage the complete business cycle, from customer inquiry to order visibility and demand forecasting accuracy. Key components include Rebate Management, Revenue Cloud, B2B Commerce, CRM Analytics, Slack, and MuleSoft Anypoint Platform. Salesforce Service Capabilities for Manufacturing Salesforce Field Service Expand Salesforce Field Service service offerings with warranty management, aftermarket parts programs, and predictive maintenance services. Channel Partner Visibility and Engagement Connecting Sales and Operations with Manufacturing Cloud Manufacturing Cloud helps connect sales and operations, driving forecast accuracy and visibility across the ecosystem. It includes components such as Experience Cloud, CRM Analytics, Rebate Management, Loyalty Management, Revenue Cloud, B2B Commerce, Marketing Cloud, Slack, and MuleSoft Anypoint Platform. Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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April 29, 2022in Mulesoft, Salesforce, Salesforce Implementation Services, Salesforce Manufacturing Automotive Energy, Salesforce Manufacturing Cloud, Salesforce Optimization
Manufacturing Cloud
19Apr

Salesforce for Manufacturing and Manufacturing Cloud

Salesforce Manufacturing Cloud is a specialized CRM solution tailored for large-scale manufacturing enterprises. It comes equipped with essential features like demand and production forecasting, as well as sales agreements, aiming to revolutionize customer operations in manufacturing by integrating Data, AI, CRM, and Trust. Manufacturers using Salesforce typically utilize the platform to streamline various operations directly from one centralized location. This encompasses managing sales, customer service, partner and channel portals, marketing, and e-commerce. Additionally, some applications may seamlessly integrate with third-party systems. Starting with a unified digital experience powered by connecting all customer data across systems is crucial. Salesforce Manufacturing Cloud elevates performance for account teams by enhancing sales and distribution processes with collaborative, AI-driven quoting and pricing. It also orchestrates revenue management flow on a unified platform, enhancing efficiency and reducing revenue leakage. Salesforce Manufacturing Cloud includes several components to manage the entire business cycle, from customer inquiry to order visibility and demand forecasting accuracy. Key components encompass Rebate Management, Revenue Cloud, B2B Commerce, CRM Analytics, Slack, and MuleSoft Anypoint Platform. In terms of service capabilities, Salesforce offers solutions tailored for manufacturing companies. These include reimagining the customer service center to unify customer data, enhance satisfaction, and reduce cost through automation and AI. Intelligent field service optimizes scheduling, boosts technician productivity, and offers full asset visibility through mobility, AI, and remote support. Personalized self-service extends to customers and channel partners, managing field service appointments, while IoT integration enables proactive delivery of next-best actions. Salesforce Field Service extends service offerings with warranty management, aftermarket parts programs, and predictive maintenance services. For channel partner visibility and engagement, Salesforce enables designing and managing partner programs, accelerating recruitment, automating onboarding, and simplifying training. Marketing through the channel is amplified by extending campaigns and delivering marketing funds, making selling easier for partners through streamlined contracts, automated lead generation, and product configuration support. Faster and smarter partner service experiences are facilitated by providing seamless service, streamlining warranty claims, and offering visibility into the claims process. Overall, Salesforce Manufacturing Cloud bridges the gap between sales and operations, enhancing forecast accuracy and visibility across the ecosystem with components like Experience Cloud, CRM Analytics, Rebate Management, Loyalty Management, Revenue Cloud, B2B Commerce, Marketing Cloud, Slack, and MuleSoft Anypoint Platform. Tectonic is proud to introduce Manufacturing Cloud Salesforce Implementation Solutions. Content updated April 2024. Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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April 19, 2022in Mulesoft, Salesforce, Salesforce Manufacturing Cloud
Salesforce Asset Management
01Oct

Salesforce Asset Management

Can Salesforce handle asset management? Absolutely. You can efficiently manage assets through both the Consumer Goods (desktop) and the Consumer Goods offline mobile app. Salesforce asset management features tools to manage all your assets in a single pane of glass. To guide you through the process, follow these steps: Create Asset Templates and Asset Types: Enhance Customer Relationships and Cost Efficiency: Salesforce provides robust asset management features, ensuring a streamlined and efficient process tailored to your business needs. Additionally, Salesforce extends its asset management capabilities to field services and financial services. Drive value with Customer 360 for asset management. Use data-driven automation to grow your assets easily. Grow trusted relationships while reducing costs to serve with intuitive, omnichannel service that anticipate client needs through automated, intelligent workflows. Enable CSRs to pull up information right away. Connect the middle and back office workflow for improved orchestration among teams. Discover and engage your best accounts with Salesforce Account Engagement. Target and nurture key prospects with the help of sales and service, by aligning on one platform. Let Einstein identify the accounts with the highest likelihood to purchase using key account insights. Track pipeline progress on target accounts using the Account-Based Marketing Dashboard, and use insights to refine your marketing and sales efforts. Like Related Posts Best CPQ for Salesforce Many businesses, once they select the best Salesforce CPQ tool for their business, turn to an implementation partner like Tectonic Read more Salesforce Accelerator Salesforce Accelerators encompass specialized tools, applications, and services crafted to expedite the adoption and effectiveness of Salesforce within organizations. Tailored Read more Mapping Your Customer Journey Creating a customer journey map is a crucial undertaking for businesses aiming to improve the customer experience and foster long-term Read more Acronyms for Quote-to-Cash Here is a helpful glossary of quote-to-cash acronyms you will hear in the Salesforce Ecosystem. AcronymMeaningDefintionACVAnnual Contract ValueThe annual revenue Read more

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October 1, 2021in Salesforce Asset Management, Salesforce Manufacturing Automotive Energy

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