Public Sector Solutions Archives - gettectonic.com - Page 2
Constituent Service Toolkit in Public Sector Solutions
10Apr

Constituent Service Toolkit in Public Sector Solutions

Explore the array of tools and components tailored for caseworkers, case managers, and other professionals to comprehend constituents’ needs and deliver exceptional customer service. Constituent Service Toolkit in Public Sector Solutions Public Sector Solutions offers a comprehensive suite of components, tools, and features designed to enhance the efficiency of caseworkers and other staff in addressing constituents’ concerns and issues. These tools provide valuable context for interactions with constituents and streamline actionable tasks, offering flexibility for customization to address diverse scenarios. Constituent Service Toolkit in Public Sector Solutions Whether handling inquiries about business license applications, social service benefits, or managing complaints and child welfare concerns, these tools empower users to efficiently navigate and resolve constituent service issues. Public Sector Solutions goes a step further by presenting a curated selection of these tools on a dedicated Lightning record page, facilitating a seamless start for users in utilizing these resources. Customize the page according to your agency’s specific needs, with limitless possibilities. Constituent Service Toolkit: Elevate customer service for constituents by providing tools that enhance the efficiency and effectiveness of caseworkers, case managers, and other users. Complete Common Service Tasks in Context with Action Launcher: Empower intake agents, caseworkers, and other users to access common service tasks through the Action Launcher Lightning web component. This tool allows users to perform tasks such as identity verification, referral intake, email communication, or call logging with a simple menu selection. Tailor the Action Launcher to meet specific needs and integrate it into frequently accessed record detail pages for quick and context-aware responses to constituent concerns. Protect Constituent Privacy and Reduce Fraud with Identity Verification and Audit Trail: Prioritize constituent privacy by implementing a flow to verify their identity before sharing sensitive information. Agents and service representatives can initiate this flow during phone calls, through messaging channels, or in person. Utilize the Audit Trail to monitor engagement interactions, analyze patterns, and detect potential fraud associated with identity verification. Receive Alerts on Records That Need Action: Stay informed about account and application records requiring attention with the Record Alerts component. Caseworkers, application reviewers, and other users receive notifications about person accounts, business accounts, or individual application records that demand action. The component organizes alerts by categories like type, priority, and severity, allowing users to dismiss or snooze alerts as needed. Deliver Service to Constituents from a Dedicated Account Lightning Record Page: Enhance caseworkers’ efficiency by providing relevant information and service tools through a dedicated Lightning record page for accounts. Key details about constituents are showcased through the Account card and Timeline component. The Action Launcher and Alerts components enable users to initiate common service actions and address pending record alerts. The Interaction Summary tab allows users to document notes from conversations and engagements with constituents. Create Start-to-Finish Automation to Address Service Requests from Constituents with Service Process Studio: Leverage Service Process Studio to design automated processes that efficiently respond to service requests from constituents, from intake to resolution. Utilize data attributes, OmniScript forms, Apex classes, and record-triggered flows to create automation for processing service requests, including tasks like updating a constituent’s address. Integration definitions enable seamless connectivity between service processes and external systems. Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more Top Ten Reasons Why Tectonic Loves the Cloud The Cloud is Good for Everyone – Why Tectonic loves the cloud You don’t need to worry about tracking licenses. Read more

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April 10, 2024in Public Sector Solutions, Salesforce Implementation Services
08Apr

Public Sector Solutions Record Aggregation

Public Sector Solutions Record Aggregation to Simplify Information Access for Caseworkers Caseworkers often need to review benefit applications and associated benefits for household members to determine eligibility. However, this process can be complex due to the indirect relationship between benefit assignments and party relationship groups. Caseworkers must navigate through multiple objects to access this information, which can be time-consuming and inefficient. Record aggregation offers a solution to this challenge by allowing caseworkers and other users to easily access information from two unrelated objects. With record aggregation, records from one object (e.g., benefit assignments) are aggregated and linked to records of another unrelated object (e.g., party relationship group). This consolidated view helps users quickly access relevant information without navigating through multiple layers of data. Setting Public Sector Solutions Record Aggregation To implement record aggregation: Benefits of Record Aggregation Record aggregation enables: By leveraging record aggregation, public sector organizations can streamline processes for caseworkers and enhance efficiency in benefit application reviews. This approach ensures that relevant information is readily available, ultimately improving service delivery and decision-making. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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April 8, 2024in Public Sector Solutions, Salesforce Einstein
Salesforce Success Story
01Apr

Case Study: Grants Management-Public Sector Utility-Salesforce Public Sector Solutions and Experience Cloud

Leading provider of branded, designed solutions (laminate) for commercial and residential customers worldwide.  The company has been surfacing spaces for 110 years. Client struggled with no real ability to see a 360 degree view of the business.

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April 1, 2024in Public Sector Solutions, Salesforce Experience Cloud, Salesforce Implementation Services, Salesforce Public Sector Solutions, Salesforce Sales Cloud, Salesforce Success Stories
Salesforce government and public sector solutions
27Mar

License Training Requirements in Public Sector Solutions

License Training Requirements in Public Sector Solutions. Get the most of your license and permitting Salesforce solution. Set up the training courses, course offerings, and exams that individuals must complete to qualify for professional and occupational licenses. To issue professional or occupational licenses, many regulatory authorities require that licensees first complete a course of study or pass an exam. Licensing tests assess a test taker’s knowledge of the health and public safety measures that protect consumers within their scope of practice. The tests ensure that licensees understand the basic skills required to work safely and not harm a consumer. For example, barbers and hair stylists must pass a written examination. Certified public accountants, licensed clinical social workers, pharmacists, registered dental hygienists, and other professionals must complete board-approved education courses and pass an examination. In Public Sector Solutions, these objects represent training and testing requirements for professional and occupational licenses. Training Course A course that’s required for an individual to complete to qualify for an occupational or professional license. Includes the course name, a description, and total credits and hours. Course Offering An instance of a training course, including its name, a description, the location, and the start and end dates. Examination Information about authorized examinations that qualify an individual for a professional or occupational license or permit, including the name, description, and status. Training Course Participant A training course completed by a person. Includes details such as the participant’s name, the course offering ID, the name of the institution that offered the training, and the result. Personal Education Information about the professional education for a person who’s applying for a professional or occupational license or permit. Includes the person’s contact ID, the name of the degree and the educational institution, the education level, graduation date, and status. Personal Examination Information about an examination taken by a person who’s applying for a professional or occupational license or permit. Includes the person’s contact ID, the name of the exam and the institution that offered the exam, and the result score, completion date, and effective to and from dates. License Training Requirements in Public Sector Solutions Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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March 27, 2024in Public Sector Solutions, Salesforce, Salesforce Sales Cloud
Create a Service Provider Portal in PSS
23Mar

Create a Service Provider Portal in PSS

Develop a provider portal for certified service providers to manage constituent referral requests, track service delivery, update their information, and collaborate with agencies and constituents effectively. Create a Service Provider Portal in PSS to easily track and manage referral requests. Caseworkers often lack direct insight into the progress of constituents’ benefits and their interactions with service providers, relying on providers to keep them informed. Conversely, providers struggle to maintain updated credentials, contract renewal status, and other information for agencies. To tackle these challenges, establish a portal to aid service providers in managing and monitoring their services while granting agencies and constituents real-time visibility into provider data and processes. This collaborative platform fosters efficient and transparent partnerships. While Public Sector Solutions does not offer a custom template, any Experience Cloud site template, such as the Build Your Own (LWR) template, can be utilized to create the portal for service providers. With the Provider Management for Partner permission set, providers gain access to Provider Management objects and features. Consider the following access-related requirements for the portal: Create a Service Provider Portal in PSS Service providers can leverage the portal in various ways, including: Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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March 23, 2024in Public Sector Solutions, Salesforce Experience Cloud
Advances in Public Sector Solutions
05Mar

Salesforce Announces Advances in Public Sector Solutions

Explore the diverse new ways in which advances in Public Sector Solutions revolutionize the provision of public services. Establish interactive application forms and deploy them on an Experience Cloud site accessible to constituents. Develop automated approval processes for efficient application review. Employ dynamic assessments for evaluating applications, and generate care plans and referrals to assist constituents in need. Utilize a trial Salesforce PSS org to explore the product and prepare for implementation. Discover the synergy between the Salesforce platform, a dedicated data model, and a suite of common components that facilitate the implementation of a solution tailored to your agency’s needs. Whether implementing Public Sector Solutions for a municipality, state, province, or at the federal or national level, each public agency has distinct requirements for serving constituents through digital tools and workflows. Public Sector Solutions avoids a one-size-fits-all approach, allowing you to combine various components and tools to create a customized solution for you and your constituents. Salesforce Platform: The cloud-based Salesforce platform, encompassing Sales Cloud, Service Cloud, and Experience Cloud, forms the foundation of Public Sector Solutions and is inclusive with the product. Offering relationship management, case management, collaboration, integration, and data insight capabilities, the platform provides a 360-degree view of constituents for more effective service, management, and interaction. Adhering to stringent data security regulations, the platform allows quick deployment and scalability, with flexibility for expansion. Data Model: The Public Sector Solutions data model is tailored for government agencies, encompassing objects for defining regulatory agencies, authorization types, codes, constituents as business or person accounts, visits, complaints, violations, and more. Whether managing licenses and permits, conducting inspections, or overseeing social services programs, the data model accommodates diverse governmental tasks. Industry Common Layer: A suite of no-code and low-code components and tools, including OmniStudio, Action Plans, Document Tracking and Approvals, OmniStudio Document Generation, Business Rules Engine, and more, enables automation of traditionally paper-based processes. Common layer components facilitate the creation of dynamic forms, application reviews, complex policy decisions, and more. Prebuilt Apps: These elements culminate in several prebuilt applications, each addressing specific needs: Contact Tectonic today to explore Salesforce public sector solutions. Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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March 5, 2024in Mulesoft, Public Sector Solutions, Salesforce, Salesforce Experience Cloud, Salesforce Public Sector Solutions
Public Sector Care and Services Management
03Feb

Public Sector Care and Services Management

Embracing Technology for Proactive Governance: Public Sector Care and Services Management In navigating the complexities of modern governance and service delivery, embracing technology trends presents an opportunity for governments to proactively address challenges and deliver impactful outcomes to the citizens they serve. Through strategic investment in reliable technology, governments can build trust with constituents, enhance the citizen experience, and drive cost savings. Public Sector Care and Services Management Salesforce, globally recognized as the leading CRM, consistently rises with its adaptable features tailored to diverse audiences. Its innovative solutions cater to unique needs across industries and sectors, including the public sector. Salesforce offers a suite of solutions designed to optimize operations within any public office setting, acknowledging the critical role of technology in enhancing efficiency. But Salesforce Public Services Solutions are not just a cookie-cutter government application. Public Sector Care and Services Management solutions from Salesforce are fully customizable. Understanding the Role of Salesforce in the Public Sector The public sector encompasses governmental bodies responsible for addressing fundamental citizen concerns at various levels, from local to federal. These entities can significantly enhance their efficiency by leveraging the right technological tools. Salesforce is committed to streamlining processes within the public sector, recognizing its pivotal role in ensuring effective governance. Expectations for government offices parallel those of private enterprises, with citizens expecting service quality comparable to the private sector. Therefore, public entities are tasked with delivering efficiency, agility, and direct engagement, thereby demonstrating their commitment to serving the populace. Salesforce offers a range of solutions tailored to meet the unique demands of the public sector. Tailored Salesforce Solutions for the Public Sector Salesforce’s offerings for the public sector comprise applications meticulously crafted to address specific government and constituent requirements. These flexible and secure e-government tools aim to revolutionize the sector’s operations by providing a comprehensive view of citizens and enhancing the effectiveness of public employees. By simplifying processes and fostering innovation, these solutions drive efficiency at both organizational and individual levels, facilitating smoother operations. Integrated into Public Sector Solutions, these offerings leverage Salesforce’s standard functionalities and Service Cloud capabilities. They enable the creation of an Experience Cloud site, granting citizens seamless access to government services. Some available solutions cater to general tasks managed by public sector agencies, including: Key Advantages of Salesforce Solutions for the Public Sector Salesforce solutions offer numerous advantages to the public sector, aligning with the demands of citizens and employees. These include enhanced citizen service, improved accessibility, agile responsiveness, employee experience enhancement, increased productivity, enhanced transparency, flexibility, adaptation, and cost reduction. Salesforce emerges as a crucial success tool in the public sector’s modernization journey, transforming processes to be more agile and efficient. For public sector and tribal government organizations seeking to implement Salesforce solutions tailored for the public sector, assistance from experienced teams like Tectonic can ensure a successful transition. Contact Tectonic today for Public Sector Care and Services Management. Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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February 3, 2024in Public Sector Solutions, Salesforce, Salesforce Experience Cloud, Salesforce Government Cloud
Salesforce government and public sector solutions
02Feb

Show Required Permits on the Constituent Panel

Show the permits that are required for a business type, including details about permit dependencies. Show Required Permits on the Constituent Panel. Your Salesforce Public Sector Solution has you covered. Publish dynamic forms on a public portal, where constituents can easily submit and track applications for individual and business licenses and permits. Review and approve applications using automated processes that ensure integrity and consistency across the workflow. The Permits page that’s provided with the Licenses And Permits site template allows constituents to search for and see the licenses and permits that are required for different types of businesses. It includes the Permits component, which shows a list of all business regulatory authorization types and dependencies defined in your Public Sector Solutions org. No site configuration is required for the Permits page, although you can customize its title and description in the Rich Content Editor. To include the Permits component on another site page, drag it to that page from the Components panel. Show Required Permits on the Constituent Panel Part of the Salesforce Public Sector Solutions offering. For more information, contact Tectonic today. Helping you transform the delivery of public services with flexible, secure e-government tools that support both sides of the service counter. See how Public Sector Solutions broadly supports agencies engaged in licensing, permitting, inspections, emergency response, social and human services, grants management, and more. Salesforce offers a free trial of the public sector solutions Salesforce product. Public Sector Solutions Data Model Understand the relationships between objects in Public Sector Solutions. Public Sector Solutions uses a suite of standard Salesforce objects to structure and store data related to licensing and permitting, inspections and assessments, case and program management, benefit management, grantmaking, and other features. To better understand how features work, it helps to look at the data models, which are graphical representations of collections of objects and their relationships. For data models of Public Sector Solutions features, see Salesforce developer documentation. Create guided application and intake forms for Public Sector Solutions constituents that ask questions based on previous responses. OmniScript, part of the OmniStudio suite of automation services, components, and objects, lets you create complex, dynamic web forms with little or no code. Simply drag interactive elements from a Build panel onto an OmniScript canvas, arrange them as desired, and configure properties that define how the element shows, what it does, and how it works. Elements can include a wide array of question input types as well as DataRaptors, which draw on data from your Public Sector Solutions org, and other actions and functions. OmniScripts can even include other OmniScripts.Use OmniScripts to create guided user experiences including application and intake forms forlicenses, permits, services, benefits, and grants. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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February 2, 2024in Public Sector Solutions, Salesforce, Salesforce Experience Cloud
Dynamic Forms for Public Sector
05Jan

Dynamic Forms for Public Sector

What are Salesforce Public Sector Solutions? Dynamic Forms for Public Sector are a part of a suite of tools Salesforce developed specifically for the public sector and government organizations. Salesforce Public Sector Solutions represent a groundbreaking approach to enhancing the delivery of public services. These solutions provide flexible and secure e-government tools that facilitate interactions on both sides of the service counter. Public employees and administrators engage in a wide array of transactions daily, spanning online and in-person activities. Key Features and Considerations: General Considerations: General Tips: Mobile Tips: Like1 Related Posts Salesforce Government Cloud: Ensuring Compliance and Security Salesforce Government Cloud public sector solutions offer dedicated instances known as Government Cloud Plus and Government Cloud Plus – Defense. Read more Public Sector Salesforce Solutions Public Sector Solutions revolutionize public service delivery through flexible and secure e-government tools supporting both service providers and constituents. Designing Read more Action Plans in Partner Communities Establishing Action Plans in Partner Communities What is a community action plan? A Community Action Plan serves as a vital Read more Salesforce Scheduler Utilize our Setup Assistant’s step-by-step guide for Salesforce Scheduler to configure locations, hours, and resources. Set your teams up for Read more

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January 5, 2024in Public Sector Solutions, Salesforce Experience Cloud
Care Plans in Public Sector Solutions
04Jan

Care Plans in Public Sector Solutions

Customized Care Plans for Public Sector Solutions and Constituent Support Creating customized care plans for public sector solutions is essential to supporting constituents and promoting their self-sufficiency. Many individuals struggle to find the help they need during health, housing, personal safety, and other crises, which government agencies can address. Public Sector Solutions offers care plans that enable caseworkers to assist constituents in crisis and resolve community issues effectively. How Care Plans Work Care plans are designed with specific goals to help constituents achieve milestones or outcomes, along with benefits to aid in reaching these goals. For example: Common Issues Addressed by Care Plans Caseworkers can use care plans to assist constituents facing various challenges, such as: Initiating Care Plans Often, a need for a care plan is identified when a third party contacts a government agency. For instance, a concerned neighbor reports an elderly person driving erratically. In such cases, Public Sector Solutions allows for the creation of care plans linked to these reports, stored as public complaint records. Creating and Using Care Plan Templates As a Public Sector Solutions administrator or a case manager with assigned permissions, you can create care plan templates tailored to different assistance scenarios. Here’s how the process works: Care plan templates should include specific goals and benefits for various scenarios, ensuring that each plan is tailored to the unique needs of the constituent. Documentation Focus This documentation explains how to set up and use care plan templates with cases created from public complaints. It details the steps from intake to assessment, ensuring that care plans are effectively implemented to support constituents in need. By utilizing these structured care plans, caseworkers can provide targeted assistance, helping constituents navigate crises and work towards self-sufficiency. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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January 4, 2024in Public Sector Solutions, Salesforce Managed Services, Salesforce Public Sector Solutions
Salesforce Nonprofit
08Dec

Salesforce Donor Management for Nonprofits

The Salesforce donor management solution offers a comprehensive fundraising tool to support the continuous growth of nonprofit organizations and facilitate the tracking of donor-related data. Donor Engagement: Enhance donor engagement by providing a personalized self-service experience through Salesforce donor management software. Enable donors to explore the impact of their contributions, read stories, and stay connected with your mission. Empower Donors: Empower donors to stay connected by allowing them to access their donation history, update contact details, manage communication preferences, and handle recurring gifts. This ensures a seamless and interactive experience for donors. Development Staff Efficiency: Improve the efficiency of your development staff by managing donors at scale through a donor platform. Minimize time spent on routine tasks, allowing your team to focus on more personalized and impactful interactions with donors. Digital Spaces: Create private, secure, and branded digital spaces tailored to your nonprofit. Utilize the Salesforce platform and CRM data to engage any community on any device. Donation Management System: Utilize a donation management system strategically for fundraising efforts, handling data for past, current, and potential donors. This system acts as a cloud-based filing cabinet, tracking all relevant information about your organization, including names, emails, tasks, deadlines, and gift asks. Fundraising for Nonprofit Cloud: Salesforce’s Fundraising for Nonprofit Cloud offers tools specifically designed for the unique considerations of the nonprofit sector. It assists fundraisers in nurturing relationships, capturing supporter information, monitoring key metrics, and unifying teams with purpose-built tools for various fundraising roles and channels. Features of Salesforce Donor Management for Nonprofits: Additional Functionality: Salesforce Solutions for Nonprofits: Salesforce provides various solutions tailored for nonprofits, including Nonprofit Cloud, Marketing Cloud, Experience Cloud, Nonprofit Success Pack, and Account Subledger, enabling organizations of all sizes to achieve success. Like1 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more What is a Salesforce Jumpstart? A Salesforce Jumpstart is a program designed to help businesses quickly and efficiently implement Salesforce, which is a powerful customer Read more 50 Advantages of Salesforce Sales Cloud According to the Salesforce 2017 State of Service report, 85% of executives with service oversight identify customer service as a Read more Salesforce Government Cloud: Ensuring Compliance and Security Salesforce Government Cloud public sector solutions offer dedicated instances known as Government Cloud Plus and Government Cloud Plus – Defense. Read more

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December 8, 2023in Public Sector Solutions, Salesforce Experience Cloud, Salesforce for Nonprofits, Salesforce Implementation Services, Salesforce Nonprofit Cloud, Salesforce Sales Cloud
Government-Citizen Communication
05Nov

Government-Citizen Communication

Engaging Citizens and Influencing Behavior: A Public Sector Strategy Engaging citizens and influencing their behavior to achieve mission-critical outcomes follows a model similar to the traditional marketing funnel used in the private sector. By adapting this approach, government communicators can drive tangible results that contribute to the overall well-being of society. Government-Citizen Communication. Public Sector Communication Objectives: In today’s digital age, citizens expect timely, personalized communication. To meet this demand, government agencies must deliver the right message through the right channels at the right time. A failure to do so risks reduced engagement, which can negatively affect the success of public programs. Expanding Audience Reach To maximize citizen engagement, it’s crucial to focus on reaching a broader audience rather than narrowing it. A key question for communicators and their teams to ask is: “How broad is our audience?” This is an essential aspect of the funnel that ensures wider reach and greater impact. Communication Methods Public sector communication often utilizes a mix of channels, including radio, newspapers, television, and social media, to connect with the public. Collaboration is vital in this sector, requiring effective communication tools to coordinate across teams, departments, and agencies. As technology evolves, new tools are enhancing how public servants communicate and collaborate. Technology-Driven Collaboration Tools Several communication and collaboration tools are reshaping how the public sector operates: Best Practices for Government-Citizen Communication To foster effective engagement, government agencies should implement the following best practices: Secure, Customizable Citizen Communication Solutions Governments can benefit from a secure, open-source communication tool tailored to public sector needs. Such solutions ensure compliance with data protection laws and foster trust between citizens and government institutions, enhancing public service delivery and digital engagement. Tectonic’s Conclusion For optimal citizen engagement, government communicators must focus on expanding their audience reach and utilizing advanced communication tools. In doing so, they can enhance collaboration, drive citizen involvement, and ensure the success of critical public programs. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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November 5, 2023in Data, Google, Laws, Public Sector Solutions, Technology
Salesforce Dedicated Data Model for Public Sector
09Sep

Salesforce Dedicated Data Model for Public Sector

Public Sector Solutions Data Model Overview The Salesforce Dedicated Data Model for Public Sector leverages a suite of standard Salesforce objects to manage and structure data across various domains such as licensing, permitting, inspections, case management, benefit administration, grantmaking, and more. These objects are designed to facilitate efficient application processing, regulatory compliance, and service delivery within government agencies. Key Features Salesforce Dedicated Data Model for Public Sector Public Sector Solutions Standard Objects The data model includes a comprehensive set of objects tailored to support: Getting Started To implement and utilize the Public Sector Solutions data model effectively: Learn More Discover how Public Sector Solutions empowers government agencies in delivering efficient and effective public services. From automating approval workflows to enhancing constituent engagement, explore the capabilities tailored to meet the diverse needs of public sector organizations. Like Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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September 9, 2023in Public Sector Solutions
Salesforce Success Story
20Jul

Case Study: Service Cloud Experience Cloud Federal Nonprofit Talent Acquisition

Military congressionally chartered, federally supported non-profit corporation that sustains and equips the armed forces. Client employs nearly 170,000 professionals to support and sustain the global mission of the armed forces. Service Cloud Experience Cloud Federal Nonprofit Talent Acquisition. Industry: Federal – Military Process Gaps: Client’s lack of a digital processes for talent acquisition hindered their ability to find and develop top-tier employees. The repository was incomplete, inaccurate, disconnected from other departments within the business ecosystem with no checks & balances in place – resulting into inefficient talent acquisition lifecycle that could not be tracked. Implemented : Technologies integrated : Our solution? Tectonic assisted with the successful implementation of Salesforce Sales Cloud, Experience Cloud, API Integrations and Advanced SF Security. Key activities included: Results: With Salesforce Public Sector Solutions, you can improve the provision of public services, expedite processes, and promote community trust and well-being. These solutions, which are specifically designed for government enterprises, use state-of-the-art technology to streamline workflows, guarantee compliance, and expedite operations. Discover the revolutionary potential of Salesforce in the areas of emergency program Salesforce offers digital transformation technology for government and public sector industries. If you are considering a Salesforce recruiting solution, contact Tectonic today. Like2 Related Posts Salesforce OEM AppExchange Expanding its reach beyond CRM, Salesforce.com has launched a new service called AppExchange OEM Edition, aimed at non-CRM service providers. Read more The Salesforce Story In Marc Benioff’s own words How did salesforce.com grow from a start up in a rented apartment into the world’s Read more Salesforce Jigsaw Salesforce.com, a prominent figure in cloud computing, has finalized a deal to acquire Jigsaw, a wiki-style business contact database, for Read more Health Cloud Brings Healthcare Transformation Following swiftly after last week’s successful launch of Financial Services Cloud, Salesforce has announced the second installment in its series Read more

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July 20, 2023in Public Sector Solutions, Salesforce, Salesforce Development Services, Salesforce Experience Cloud, Salesforce for Nonprofits, Salesforce Implementation Services, Salesforce Public Sector Solutions, Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Success Stories

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