The Spring ’25 release helps you increase productivity with new innovations, including Agentforce 2.0, where humans with agents drive customer success together.

  • Get Ready for the Release
    Reading the release notes is a great step in preparing for the release. These other resources help get you and your users ready for what’s coming your way. We add resources throughout the release when they become available, so check back often.
  • Release Notes for Features Released Monthly
    For some products, Salesforce releases features and enhancements more frequently than three times per year. Find out what’s new and read more about these features, as often as monthly, in the seasonal release notes.
  • Release Note Changes
    Read about changes to the release notes, with the most recent changes first.
  • How and When Do Features Become Available?
    Some features in Spring ’25 affect all users immediately after the release goes live. Consider communicating these changes to your users beforehand so that they’re prepared. Other features require direct action by an administrator before users can benefit from the new functionality.
  • Supported Browsers
    Supported browsers for Salesforce vary depending on whether you use Salesforce Classic or Lightning Experience.
  • Salesforce Overall
    Learn about new features and enhancements that affect your Salesforce experience overall.
  • Release Updates
    Salesforce periodically provides release updates that improve the performance, logic, security, and usability of our products. The Release Updates page provides a list of updates that can be necessary for your organization to enable. Some release updates affect existing customizations.
  • Analytics
    Analytics enhancements include new and updated features for Lightning reports and dashboards, Data Cloud reports and dashboards, CRM Analytics, Intelligent apps, and Tableau.
    • Unified Analytics Experiences
      Add assets to collections more efficiently in batches. Schedule more CRM Analytics dashboard subscriptions per hour in Slack.
    • Lightning Reports and Dashboards
      Create effective report types with ease in the enhanced custom report type builder. Sort report charts automatically when you change report grouping order.
    • Data Cloud Reports and Dashboards
      Filter a Data Cloud report by aggregate values. Review the earliest and latest values on date fields. Say hello to logical views and semantic unions in Data Cloud reports (beta).
    • CRM Analytics
      Construct datasets with confidence with recipe preview enhancements. Unify data sources in dashboards with Data Cloud One integration.
    • Tableau
      Use Tableau to analyze, explore, and make decisions on your data with just a few clicks. Create engaging visualizations and embed them in your Lightning pages to use them in your workflows. Tableau has enterprise analytics platform solutions for deep data exploration.
    • Marketing Cloud Intelligence
      Connect, harmonize, visualize, and act on your marketing data to optimize performance within campaigns, discover insights in real time, and then act on them.
    • Accessibility Enhancements in Analytics
      Learn about small but important changes that make analytics more accessible.
  • Commerce
    Get your store up and running faster with simplified product import and configuration, store branding, and translation features. Boost conversions and elevate the shopping experience with engaging store pages, flexible search options, and an improved checkout flow. Keep customers coming back with easy-to-configure promotions and coupons, customizable messages, and the new Orders Dashboard that helps you analyze and adapt to customer trends.
    • Salesforce B2B and D2C Commerce
      Use the improved workflow to import products in bulk for your store. Delight customers with store pages that load fast and smart search that predicts shopper queries. Translate the text on your store in minutes. Improve conversion rates with enhanced cart and checkout performance. Easily connect a custom domain to your store.
    • Omnichannel Inventory
      Add inventory and update existing records in bulk using a CSV or JSON file.
    • Salesforce Order Management
      Service more orders more efficiently using bulk cancellations and letting customers cancel or return orders containing bundles.
    • Salesforce Payments
      Process captures and refunds, and view where a payment originates from in the Payments Workspace. Consent to auto-published updates for your Pay Now store. Easily add products to your payment links when using Pay Now with Commerce.
  • Customization
    Sort by multiple columns, easily manage roles and permission sets, and work more efficiently thanks to enhancements to list views and related lists. Manage included permission sets in permission set groups via summaries.
    • List Views
      List views for custom and standard objects render faster with Lightning Web Components (LWC). Sorting list views by multiple columns is generally available, and you can also sort related lists by multiple columns. The release update to block users with only the Manage Public List Views permission from seeing roles and role hierarchies when they edit public list views is enforced. Manage roles and permission sets more easily using enhanced list views.
    • Permissions
      Updates to the permission set summary view simplify user access management. Assign new View All Fields object-level permissions to users who require widespread access. The View All and Modify All object permissions have new names.
    • Fields
      The Salesforce Classic datepicker for the Date and DateTime fields now supports keyboard shortcuts. Custom fields limit for activities is increased from 100 to 300 for Salesforce orgs with fewer than 400 million activities.
    • Globalization
      ICU locale formats keep your data consistent across regions. Deliver a more tailored global experience with expanded English language variations as platform-only languages.
    • Salesforce Connect
      Increased limits for some Salesforce Connect adapters help you access external data with confidence. The Salesforce Connect SQL adapter now supports Snowflake views.
    • Sharing
      In the public group access summary, improvements make it easier to see related sharing rules, list views, and queues. Get notified when your sharing rule exposes data to external users. Review the release update on securing roles in sandboxes.
    • General Setup
      Make the power of AI work for you by adding agent quick actions to your record pages. Get a better snapshot of your custom metadata type usage with enhancements to the System Overview page.
  • Data Cloud
    Ingest, harmonize, unify, and analyze streaming and batch data with Data Cloud. Then use that data to unlock meaningful and intelligent experiences across Customer 360 applications and beyond.
    • Data Cloud Features Released by Month
      Data Cloud features and changes are released as often as monthly, so check back again soon for the latest solutions. Changes included in the Spring ’25 release are generally listed under February.
    • Cross Cloud Updates for Data Cloud
      Our latest round of cross cloud features for Data Cloud.
    • Connect Data
      Bring data into Data Cloud by either ingesting data or connecting metadata using data federation.
    • Act on Data
      Share your data with external data sources, create data actions, build flows, or enrich your Salesforce org with Data Cloud data.
  • Development
    Whether you’re using Lightning components, Visualforce, Apex, or Salesforce APIs with your favorite programming language, these enhancements help you develop amazing applications, integrations, and packages for resale to other organizations.
  • Einstein
    Supercharge your workforce efficiency with predictive and generative AI.
    • Einstein Features
      Learn more about how Einstein can supercharge productivity across all Salesforce clouds. Einstein features are released as often as monthly, so check back again soon for the latest AI solutions. Features included in the January monthly release generally become available when Spring ’25 rolls out to your org.
    • Einstein Platform
      Build smart solutions for your business cases with generative AI, predictive AI, and everything in between. Learn about functionality, security, and performance improvements to AI at Salesforce. Einstein platform changes are released as often as monthly, so check back again soon for the latest and greatest.
  • Experience Cloud
    Enhanced LWR sites are now generally available. Create enhanced LWR sites and CMS workspaces, or upgrade existing sites to the enhanced framework. You can also customize your site URLs to remove the /s at the end. In security updates, use trusted sites while the content security provider is in strict mode, switch to single domain certificates for Salesforce CDN, and enjoy improvements to the identity experience. Upgrade your Aura record components to the LWR framework to see improved performance and style, and provide a seamless experience between apps by linking files from your LWR site to Salesforce.
    • Aura and LWR Sites
      Elevate the scalability and performance of your LWR site with Experience Delivery. A session timeout notification on LWR sites helps your authenticated users avoid unexpected logouts and gives them time to save their work. Work efficiently in Experience Builder with new user interface features.
    • Components in Experience Builder
      Show data from Salesforce objects in a list view on your LWR site with the new Record List component (beta). Offer your LWR site visitors more intuitive picklist behavior with the updated Record Detail component. Upgrade the record components on your Aura site for improved accessibility and style updates. Use the new Biometric Login Button component to let users log in to your mobile publisher for Experience Cloud apps with one tap.
    • Developer Productivity
      Upload files from your LWR site to Salesforce with the File Upload Lightning web component, now generally available. Develop Lightning web components for your LWR site more easily with local dev (beta).
    • Mobile for Experience Cloud
      Good things have come to Mobile Publisher, and you can enjoy them in Experience Cloud. Here are a few of the changes to keep an eye on.
    • Security and Sharing
      Add trusted sites and turn off Lightning Locker while CSP is in strict mode. Improve site security by switching to single domain certifications for Salesforce CDN. Enjoy new options for managing external users, and explore upgrades to your customer identity implementation.
  • Field Service
    See what’s new in Field Service to help your team deliver on performance and customer service.
  • Hyperforce
    Hyperforce is now available in more regions, including Israel and Osaka, Japan, expanding global data residency options. Hyperforce Assistant’s instructions for automated pre-upgrade checks are clearer. Access to Hyperforce outbound IP addresses has been made more convenient. Hyperforce Premium products offer new capabilities. Out of Region Disaster Recovery provides additional data protection and business continuity. The Scale Test feature allows for high-traffic scenario simulations in sandbox environments. The Swiss Operating Zone offers a new avenue to address Swiss data residency requirements.
  • Industries
    Salesforce introduces a range of enhancements to streamline operations and improve productivity across industries. Einstein Generative AI simplifies daily tasks across various sectors, including clean energy program suggestions in Energy and Utilities Cloud and benefit applicant household overviews in Public Sector Solutions. Asset Management helps streamline inventory processes and orchestrate real-time actions on assets. Automotive Cloud simplifies vehicle appraisals and loan negotiations, while Consumer Goods Cloud enhances field operations with advanced geofencing and VS Code-based app customization. Financial Services Cloud brings significant enhancements to business relationship plans, portfolio management, and wealth management, and Global Promotions Management introduces coupon codes and milestone-based promotions. Health Cloud improves financial management, scheduling, provider searches, and request processing, and Life Sciences Cloud streamlines pharmacy benefits verification and enrollments in financial assistance programs. Manufacturing Cloud enhances run-rate business with revenue management features, while Net Zero Cloud aligns disclosures and compliance workflows with CSRD guidelines. Salesforce for Education drives student engagement with Agentforce. We also bring exciting changes in Insurance, Media Cloud, Nonprofit Cloud, Communications Cloud, and other industry-specific features.
    • Asset Management
      Maximize asset uptime, unlock hidden value from installed assets, and boost your service team’s productivity. Manage the entire lifecycle of asset service operations and streamline inventory processes by using the Asset Service Lifecycle Management features. Orchestrate real-time actions on assets and predict potential asset issues before they become critical by using the Connected Assets features.
    • Automotive Cloud
      Manage trade-in appraisals and valuations of vehicles with Appraisal Management guided flows. Get prebuilt actionable event orchestration experiences for asset registration and appointment scheduling, and help users quickly create orchestrations from templates. Help dealers and customers effectively negotiate the terms and conditions of vehicle loan and lease proposals with application rehashing capabilities. Streamline operational tasks with prebuilt service processes and get additional data streams in the Automotive data kit.
    • Communications Cloud
      Communications Cloud extends Salesforce Customer 360 to provide a solution specifically for the communications industry. It helps businesses digitally transform to deliver new, industry-standard customer experiences and increase operational efficiencies. Explore industry-specific apps including Enterprise Sales Management, Communications Cloud Agent Console, Multiplay Subscription Management, and business solutions including Asset Service Lifecycle Management, Einstein Quick Quote, Configure, Price, Quote (Industries CPQ), and Enterprise Product Catalog (EPC).
    • Consumer Goods Cloud
      Tour drivers can deliver preordered products, generate invoices, and handle returns with delivery documents. Optimize field operations and GPS data compliance with enhanced geofencing and time tracking for visits. Implement custom sharing of visits and their related records because the Share visits feature is retired. Boost brand visibility by adding your company logo to the Consumer Goods offline mobile app. Customize the offline mobile app by using Visual Studio Code based Modeler, because the Windows Server based Modeler is retiring. Key account managers can now copy manual inputs for tactics, and new integration APIs enable retrieval and auditing of manual inputs for account plans. Simplify upgrades with new Trade Promotion Management (TPM) permission sets in the Consumer Goods managed package.
    • Energy and Utilities Cloud
      The Energy and Utilities Cloud now features enhanced Einstein Generative AI capabilities in the Agent Console, boosting service rep efficiency. When creating cases, reps have easy access to related information such as billing account and service point.
    • Financial Services Cloud
      Closely monitor business relationship planning with Objective Tracking Metrics. Use a guided flow to efficiently create account plan objectives, and effectively implement them with action plans. Enhance the self-service loan application experience by giving guest users access to your product catalog, and streamline the loan estimation process with the Loan Calculator tool. Help financial advisors and wealth managers ‌get a complete financial picture of a consumer’s financial health with data-driven alerts and actionable insights. Align your client’s asset portfolio with their investment strategy with the new asset allocation visualization component for accounts. Get real-time household financial data for managed package objects with the enhanced Household API setup.
    • Health Cloud
      Protect communities proactively by tracking and managing diseases with the help of Disease Surveillance. Enhance financial and operational management with Home Health’s comprehensive quoting, funding, and budgeting. Easily schedule recurring appointments and incorporate business rules, such as patient prerequisites, into the Intelligent Appointment Management scheduling workflow. Use Provider Search’s conversational AI agent to help patients find the most suitable provider. Process provider requests faster with Utilization Management’s FHIR-aligned Coverage Requirement Discovery (CRD), Documentation Templates and Rules (DTR), and Prior Authorization Support (PAS).
    • Insurance
      Give users greater control over their data and enable seamless integrations with an enhanced Insurance data model. Streamline and manage policy transactions, product configuration, pricing, and quoting workflows with ease. The enhancements to Insurance (Managed Package) support multi-root policies by using new services.
    • Life Sciences Cloud
      Simplify the financial assistance program enrollment process by allowing appeals for rejected applications, saving time and effort. Enhance participant management with improved search settings, accessibility features, configuration experience, and recruitment workflow. Help patient services representatives to verify patients’ pharmacy benefits through electronic verification requests. Speed up the selection and activation of sites and investigators by using advanced search, assessment creation, and scoring tools.
    • Loyalty Management
      Increase member engagement by offering members rewards for reaching activity-driven milestones. Accurately calculate program and promotion liability by tracing the usage of points even when the member points balance is negative. Gather rich insights about customers and members with the enhanced data kit. Empower customers and sales reps to select the promotion they want to apply for carts by using coupons. Design promotions quickly with enhanced product search and exclusion capabilities. Run targeted promotions for account-based campaigns and automatically check whether promotions are eligible for stores and store groups.
    • Manufacturing Cloud
      Modernize your commercial operations by deeply unifying your pricing, product catalog, product configuration, sales, and run-rate business operations by using Revenue Cloud features in Manufacturing Cloud. Drive more run-rate business by using revenue management features for Sales Agreements. Introduce flexibility in your actuals calculation processes and get greater visibility into cost and quantity metrics by using enhanced Sales Agreement Foundations features. Streamline your inventory operations with Inventory Count and Inventory Replenishment.
    • Media Cloud
      Use the Media Cloud application suite to manage subscribers and subscriptions, create and manage ad campaigns, and perform other key tasks, through community self-service interfaces or an agent console.
    • Net Zero Cloud
      Improve the efficiency, auditability, and transparency of disclosure responses by using the new features and enhancements to Net Zero Cloud and Disclosure and Compliance Hub. Create disclosure reports directly in Google Docs by using the Salesforce Disclosure and Compliance Hub add-in. Manage and report on environmental, social, and governance (ESG)-related topics for materiality assessments in accordance with the Corporate Sustainability Reporting Directive (CSRD) framework. Create, manage, and score Impacts and Risks and Opportunities (IROs) according to the CSRD framework. Streamline your ESG reporting with the improved CSRD report template, now available directly in Net Zero Cloud. Meet the regulatory compliance requirements for CSRD by working with trusted eXtensible Business Reporting Language (XBRL) tagging partners listed on Net Zero Marketplace. Allocate the final scorecard emissions based on the ratio of the procurement item’s spent amount and the total spent amount.
    • Public Sector Solutions
      Use Einstein to help caseworkers quickly get an overview of a benefit applicant’s household. Build flexible job applications in which applicants can skip optional sections and complete required sections in their preferred sequence. Give supervisors a guided workflow to easily create tailored plans for employees on the Employee Experience portal. More easily migrate Dynamic Assessments across Salesforce orgs by using Metadata API.
    • Referral Marketing
      Maximize the reach and impact of your referral promotions with WhatsApp messages. Gather insights about advocates and their referred friends with a prebuilt data kit.
    • Salesforce for Education
      Use the power of Agentforce to answer prospective students’ questions and to enhance the work of relationship officers and advancement researchers. Manage student information with the enhanced data model that supports Student Information System (SIS) functionality, including course scheduling and a unified student profile. Strengthen your advancement efforts with new objects for prospect research and new fields on Fundraising objects for advancement-specific data processing. Understand student needs better with Einstein academic insights, enhancements to Pulse Checks, and an improved appointment-scheduling workflow. Streamline the application review process by using rubrics and scoring for admissions decisions and Stage Management for application reviews.
    • Salesforce for Nonprofits
      Customize Nonprofit Cloud with the improved Fundraising, Grantmaking, and Program and Case Management features. Leverage the enhancements to gift entry, outreach source code generation, rollups, scoring frameworks, and the Business Process API in Fundraising. Streamline grantmaking by batch assigning reviews and using the new stage management feature. Create multiple indicator results and custom care plan goals, as well as clone care plan templates in Program and Case Management.
    • Vlocity Contract Lifecycle Management
      Ensure compatibility with the new document generation infrastructure and add greater flexibility to the workflows. Transition from retired Visualforce-based Omniscripts to Lightning Web Component-based Omniscripts. Prepare for the retirement of Document Generation 1.0 by upgrading to Document Generation 2.0, which introduces features like custom font configuration, a document previewer, and hybrid client-side processing.
    • Industries Common Features
      Some Salesforce Industries products share features, and we’ve enhanced efficiency and scalability across industries. Business Rules Engine offers greater flexibility with transient attributes and context-based expression sets, while Collections helps minimize delinquencies and optimize debt collection. Cross-Object Field History tracks related record changes in a single view, and Data Processing Engine leverages Einstein Generative AI for field mapping suggestions. Group Membership and Households features simplify member management, while Industries CPQ improves catalog management and promotional strategies. MuleSoft integration apps now run in private spaces, and Omnistudio Document Generation 2.0 elevates document generation processes. Program and Case Management introduces care plan templates and client-specific goal-setting. Record Rollup Definitions allow aggregation and deletion of unused definitions, while Stage Management tracks stage transitions and progress toward key milestones. We’ve also made enhancements to action launcher, context services, decision table, record rollup definitions, and stage management features.
  • Marketing
    Salesforce offers three marketing products: Account Engagement (formerly known as Pardot), Engagement (formerly known as Marketing Cloud), and Marketing Cloud Growth and Advanced editions.
    • Marketing Cloud
      Marketing Cloud offers a number of enhancements in Spring ’25, including channel support for WhatsApp, more control over campaign flows, and scoring for accounts. Plus, new and improved Agentforce capabilities for content generation.
    • Marketing Cloud Account Engagement
      Marketing Cloud Account Engagement introduces a number of exciting updates in Spring ’25, including the ability to generate marketing copy in multiple languages with Einstein Assistant, API support for copying marketing assets to Salesforce CMS, and troubleshooting email send failures more precisely with upgraded list email reports. Plus, save time and optimize your marketing efforts by ingesting Account Engagement data into Data Cloud with a new data bundle.
    • Marketing Cloud Engagement
      The Spring ’25 Marketing Cloud Engagement release occurs February 21, 2025 through March 14, 2025. Some features are made available to you within a week of the release. Get an exclusive, in-depth look at the new features by tuning into the Spring ’25 Marketing Cloud Engagement Release New Feature Overview webinar. Stay tuned for updates on this page!
    • Personalization
      Enhance customer experiences using Personalization (previously named Einstein Personalization) and other Marketing Cloud products. Configure personalization experiences directly on any website using Personalization and the Data Cloud Web SDK. Create custom recommender objectives, test experiences using web-based experimentation, and build custom attribution models to visualize customer engagement journeys.
  • MuleSoft
    Use the MuleSoft Anypoint Platform suite of products to connect and integrate apps, systems, and data across your enterprise. Streamline operations by building and automating processes with clicks instead of code. You can design, develop, govern, and share APIs and integration apps and host them in the cloud or on-premises.
  • Mobile
    User Opt-In Biometric Login is now generally available in Mobile Publisher. Customize your Experience Cloud app’s security alerts with new fields and use newly supported download methods. There are also upgrades to the Salesforce mobile app and Briefcase Builder.
  • Omnistudio
    Omnistudio now offers a standard designer and list view for all components. With this designer, explore new features including Omnistudio Design Assistant, OmniOut, and Lightning Rich Text Editor. Use Omnistudio with the Salesforce Lightning Design System 2 (SLDS 2) template for a refreshed user interface. OmniAnalytics is now enabled for guest users on Experience Cloud by default. Access customers’ saved session information to create context-driven communications on your sites. In addition to improving usability, we made a few translation, accessibility, security, and deployment updates.
  • Revenue Cloud
    Quickly create products by using Deep Clone. Speed up product discovery through faceted search and partial indexing. Improve Salesforce Pricing by using tools for accurate discounts, troubleshooting, pricing recipes, and optimal strategies. Save and reuse configurations. Use streamlined rules and dynamic configurations to design bundles faster. Support large, complex deals through robust quoting, ordering, contracting, and approvals. Manage usage-based products through usage modeling, rate management, and consumption tracking. Integrate Microsoft 365 with Salesforce Contracts to streamline reviews, configure file formats, enhance workflows, and extract data from images by using multimodal processing. With Dynamic Revenue Orchestrator, streamline order processing, automate tasks, track fulfillment changes, and manage ramp deal orders. Customize and optimize billing by using flexible invoice schedules, PDF generation, error reduction, multi-currency support, and automated journal entries.
    • Product Catalog Management
      Clone existing products and their related information to increase productivity. For products that support decimal quantities, specify exact product quantities. Accelerate your product discovery with faceted search and partial indexing. Faceted search simplifies browsing, and partial indexing supports quick updates to product data without a full index rebuild.
    • Salesforce Pricing
      Leverage Einstein generative AI for automated context tagging. Use enhanced Salesforce Pricing capabilities for accurate discount application, streamlined pricing recipe management and troubleshooting, and optimised pricing strategies. Improve efficiency and pricing accuracy through expanded data type support in the Assignment element within a pricing procedure.
    • Product Configurator
      Save and reuse your configurations, design bundles faster with streamlined rules and dynamic configurations, and use decimal quantities. Create constraint models with CML and customize product cards and UI elements for better visibility and control.
    • Transaction Management
      Support large, complex deals efficiently. The Revenue Cloud enhancements make quoting, ordering, contracting, and approvals robust and intuitive. To honor and track your customers’ negotiated prices, use pricing contracts to make tiered volume adjustments and use pricing agreement contracts to specify pricing at the line item level. Provide more transparency with custom fields for usage-based pricing, and enable usage selling on Experience Cloud. Streamline approval processes with email approvals and submitter notifications. Create larger, more complex quotes and orders faster, thanks to performance improvements.
    • Usage Management (Generally Available)
      Manage consumption of usage-based products with Usage Management. It includes usage modeling to simplify the setup of product definitions, rate management to establish and adjust rates, and consumption management to track consumption data. It also provides invoice-ready consumption summaries and wallet management to manage entitlements and facilitate drawdowns based on consumption data.
    • Salesforce Contracts
      Quickly and easily integrate Microsoft 365 with Salesforce Contracts through a guided setup. Use private and non-private modes during external reviews, and restart private reviews with new reviewers by using the improved privacy controls. Contract authors can configure the file attachment formats for check-in documents. Maintain consistent branding by applying custom fonts to generated documents.
    • Dynamic Revenue Orchestrator
      Process incoming orders depending on their priority and quantity. Assetize and hand over fulfilled products to customers without delay, independent of other in-progress items. Link, review, and act upon dependent steps that are part of other fulfillment plans. Automate manual task assignments with custom rules, routing tasks to specific users, queues, or those users with the least workload. Track all changes in your fulfillment steps from a comprehensive history view. Plan and run fulfillment order line items on a specified future date and time. Decompose and fulfill ramp deal orders directly with Dynamic Revenue Orchestrator. Decompose products with quantities that are in decimal format.
    • Billing
      Enhance billing flexibility and simplify accounting with our advanced invoicing solutions. Use the enhanced invoice scheduler for instant one-time invoicing, automatic deactivation, multi-currency support, and effortless editing of draft or inactive schedules. Suspend billing for specific accounts or schedule groups as needed. Preview upcoming invoices and adjust billing parameters to fit your business requirements. Generate invoices for amendments, cancellations, or early renewals of evergreen subscriptions.
  • Sales
    Boost your sales teams’ results with new features across Sales Cloud. Help your account teams collaborate, strategize, and succeed with more efficiency and accountability with enhancements to Account Plans. Manually upload video recordings to Einstein Conversation Insights to get key insights and action items for meetings from external sources. Forecast your consumption-based business. Customize the mobile app with Mobile Builder for Seller-Focused Experience. And plan quotas that reflect ramp-up time and seasonal sales patterns in Quota Planning.
    • Agentforce for Sales
      Scale your sales team by using sales agents.
    • Sales Cloud Go
      See feature-specific permission sets or permission set groups in context during setup in Sales Cloud Go. Monitor permission set license assignments and active users.
    • Sales Fundamentals
      Help your account teams collaborate, strategize, and succeed with more efficiency and accountability with Account Plan enhancements.
    • Einstein Conversation Insights
      Einstein Conversation Insights (ECI) users can upload previously recorded meetings to ECI to identify coachable moments for meetings from external sources. A few generative AI features (Call Summaries, Call Explorer, and Generative Conversation Insights) are now supported in 37 languages. And Explore Conversation is supported in Flow as a standard action.
    • Sales Engagement
      Let Prospecting Center find your most qualified customer, using trusted data and AI. Prospecting Center analyzes your CRM and external data and identifies your most promising opportunities with the highest probability of closing, so you know which deals to prioritize. With the power of Data Cloud, you can analyze your accounts, contacts, and leads to identify your most accurate, data-driven prospects.
    • Salesforce Forecasting
      Collaborative Forecasts is now called Pipeline Forecasting. Forecast managers can now apply their judgment to a direct subordinate’s opportunity that’s split across multiple owners. Your sales team can accurately forecast consumption-based businesses.
    • Pipeline Inspection
      Get a more consistent user experience in Pipeline Inspection list views. Close Date Predictions, a feature of Einstein Deal Insights in Pipeline Inspection, is being retired as of Spring ’25.
    • Sales Programs, Partner Tracks, and In-App Guidance
      Enhance your sales approach with data-driven insights and take complete control of your Enablement settings. Quickly deploy in-app guidance into your Salesforce orgs.
    • Sales Performance Management
      Plan quotas that account for ramp-up of new reps and seasonal sales patterns in Quota Planning. Publish quota plans to territory-based forecast types within Pipeline Forecasting. Navigate with ease among various sales planning disciplines. Simplify activity and qualified mileage tracking in timesheets for reps who rely on Salesforce Maps. And set expectations with your reps for working in the now standard, enhanced user experience within Salesforce Maps.
    • Email, Calendar, and Integrations
      Prepare for service account OAuth 2.0 retirement by upgrading to org-level OAuth 2.0 authentication. If you use Salesforce Inbox, allowlist *.svc.sfdcfc.net. And Salesforce for Outlook retires in December 2027.
    • Partner Relationship Management
      Maximize channel sales, collaborate on shared business, and maintain trusted relationships with more efficient tools in your partner experience.
    • Sales Cloud Everywhere
      We streamlined navigation by moving top object shortcuts to a dedicated page and adding the recent records component. Sales reps can easily track achievement with the goals component from Seller Home.
    • Sales Cloud on Mobile
      Prepare for meetings in Seller-Focused Mobile Experience. Customize the app with Mobile Bulder for Seller-Focused Experience (Beta).
    • Other Changes in the Sales Cloud
      Anticipate other changes that can affect your sales teams.
  • Salesforce CMS
    Classify CMS content with content taxonomy, then tag content to create dynamic collections. Clone content and save it to a shared workspace. Deliver content from any CMS workspace to any public or restricted channel, and remove more types of channels from enhanced CMS workspaces.
    • Classify CMS Content with Content Taxonomy
      Improve content organization and enhance discoverability when you create a content taxonomy and apply it to CMS content. In the Digital Experiences app, content taxonomists can create one overarching content taxonomy for an org and establish a hierarchical relationship between terms. Then, in the CMS content Tags tab, a CMS content admin or content manager applies those terms as tags to enhanced CMS content.
    • Streamline Content Management with Automated Tag-Based Conditions
      Use taxonomy tags and define conditions to automatically organize enhanced CMS content into dynamic collections for your channels. The dynamic collection continuously updates with new content that meets these criteria. Apply conditions to content from multiple workspaces connected to the channel, and you can enhance content reach and utilization.
    • Save Time with Content Record Cloning in Your Shared Enhanced CMS Workspaces
      After workspaces are shared, you can make copies of a shared content record and save it to a folder in a target enhanced CMS workspace. Previously, you could make and save copies of content only in the workspace where it was created.
    • Scale Content Delivery for High Performance
      Orgs hosted on Hyperforce can use Dedicated Content Delivery to deliver image content types with high performance and low latency. This setting is on by default for all new public channels in an enhanced CMS workspace.
    • Deliver Content from Any CMS Workspace to Any Public or Restricted Channel
      Now all public or restricted channels are enhanced, and you can deliver content to these channels from enhanced and non-enhanced CMS workspaces. Previously, some public or restricted channels created before Summer ’24 were non-enhanced. These newly enhanced channels have the Use non-enhanced APIs setting enabled by default, so you can continue to use non-enhanced CMS Managed Content Resources without disrupting your current workflow.
    • Remove More Types of Channels from Enhanced CMS Workspaces
      To better control where your content is available, remove Aura sites from enhanced CMS workspaces, and remove enhanced public or restricted channels that have the Use non-enhanced APIs setting enabled. Previously, you could remove only enhanced LWR sites and enhanced channels only when the setting was disabled.
  • Salesforce Flow
    Compose intelligent workflows with Flow Builder and Flow Orchestration. Build approval orchestrations with automated approvals. Integrate across any system with Flow Integration.
    • Flow Builder
      Search and filter automations with the new flow creation experience. Build flows with Einstein and generative AI. Automate your responses to customer actions with automation events. Manually select a winning path in the Path Experiment element. Define flow triggers by using real-time data from Data Cloud. Enhance your Flow Builder emails by sharing documents or files with your recipients by using Send Email action. Have unlimited paused and waiting flows. Promote your tested Data Cloud triggered flows from sandbox to production environments.
    • Flow Orchestration
      Create custom email notifications to assigned users. View improved orchestration details on the Orchestration Run details view.
    • Flow Approval Processes
      Build approval orchestrations that involve multiple people over multiple stages with multiple flows. Assign an approval work item to an individual, a public group, or a queue. Send notifications to people who submit approvals and the assigned approvers and their delegates. Display approval work items to approvers on relevant record pages.
    • Streamline External System Integration with MuleSoft for Flow: Integration (Generally Available)
      MuleSoft for Flow: Integration provides no-code connectivity to external systems using third-party connectors. Create flows where third-party connectors act as triggers or actions. These connectors facilitate data and information exchange between different systems and provide in-line field mapping capabilities for improved data accuracy. Manage all your org’s connections in a single view with the new Connections tab in the Automation Lightning app.
    • MuleSoft Composer for Salesforce
      MuleSoft Composer for Salesforce makes it easy to integrate data from any system with clicks, and invoke processes in any flow. When you create a secure process to connect the information stored in different systems, you build a real-time, integrated view of your customers and business.
  • Salesforce for Slack Integrations
    Use Slack and Salesforce together to connect with customers, track progress, collaborate seamlessly, and deliver team success from anywhere.
  • Security, Identity, and Privacy
    Log in to Salesforce with your email address with the Log In with Email button on login.salesforce.com. Deliver convenient login experiences with headless user discovery. Use an external client apps to configure Salesforce as a SAML single sign-on identity provider. Use external auth identity providers to centralize your OAuth configurations for outbound callouts under named credentials. Define more HTTP status codes to refresh access tokens. Monitor details of Transaction Security Policy triggering events, and keep tabs on key certificate information. Monitor transactional database tenant secrets. To adopt the latest content security policy directives via a new release update, update your trusted URLs. A release update ends redirections for legacy host names in production and demo orgs, and another .
  • Service
    Get Case Resolution Assistance at the Click of a Button (Generally Available). Monitor Real-time Conversations Between Agentforce Service Agents and Customers. Integrate Knowledge with Data Cloud.
    • Agentforce for Service Cloud
      Help your service reps resolve cases faster with AI agents.
    • Einstein for Service
      Supercharge your AI offerings with Einstein. Use Conversation Mining on Voice channels, customize the Einstein Service Replies for Email prompt template in Prompt Builder, get Work Summaries for Case (beta), and get AI features in more languages.
    • Employee Service
      Explore the Alumni Portal for alumni services and networking. Employee Hub is now Employee Portal, and HR Service Workspace is renamed as HR Service Console. Manage employee life events with Employee Enablement Program. Manage Workday data in Salesforce by using the new MuleSoft integration apps.
    • Service Data Kit
      Add more of your service data to Service Cloud and Data Cloud.
    • Service Insights
      Explore your service performance with Service Insights.
    • Channels
      Enjoy improved flexibility when refining automated emails. Customize your Messaging for Web text message bubbles with custom lightning web components (LWC). Route work items through a single system with Unified Routing for voice.
    • Knowledge
      Integrate knowledge articles into Data Cloud to improve AI outcomes. Open links from articles ingested from third-party sources directly within Salesforce to avoid context-switching. Add and manage more complex, multi-stage approval processes to your knowledge base. Run the Lightning Knowledge Migration Tool to access Classic Knowledge.
    • Entitlements and Milestones
      Empower your service agents excel in their roles and optimize overall service operations. By automating closure of milestones through flows and using custom Case Milestone report type, your agents can work more efficiently and effectively.
    • Self Service
      Help your customers help themselves. Check out new features that enable your customers to find what they are looking for faster.
    • Routing
      Redirect more types of work with work reassignment. Route voice calls using Omni-Channel Unified Routing.
    • Feedback Management
      Capture more data by saving responses from partially completed surveys. Enhance Net Promoter Score questions with customizable labels for more meaningful feedback. Access survey data directly within messaging sessions and create tailored reports for deeper insights.
    • Customer Experience Intelligence
      Unify customer data, extract product insights, and improve data quality for personalized customer experiences. Gain insights into customer engagement, identify top products, and refine product descriptions with the Customer Experience Intelligence agent topic.
    • Service Adoption
      Explore different service areas available to you based on business goals and more.
  • Work.com
    Prepare your business, employees, and facilities. Respond to major events, such as the current COVID-19 crisis, with the apps and services in Work.com.
  • Other Salesforce Products and Services
    Get the latest information on these new features.

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AI agents can effectively revive leads by analyzing past interactions and using data-driven insights to re-engage cold or dormant prospects with personalized campaigns, significantly increasing the chances of converting them into active sales opportunities; essentially turning "dead" leads back into potential customers. Key ways AI agents can revive leads: Lead scoring and prioritization: AI can analyze lead data to identify which leads have the highest potential for conversion and prioritize outreach accordingly. Personalized communication: By analyzing past interactions and lead behavior, AI can craft targeted messages and offers that resonate with individual leads. Automated nurture campaigns: AI can automatically send relevant emails, SMS, or other touchpoints based on a lead's stage in the buying cycle and their interests. Predictive analytics: AI can predict which leads are most likely to convert based on their demographics and engagement patterns, allowing for focused outreach. Dynamic content adaptation: AI can adjust messaging in real-time based on a lead's interactions and behavior, further personalizing the experience. Benefits of using AI to revive leads: Increased conversion rates: By tailoring outreach to individual leads, AI can improve the likelihood of engagement and conversion. Improved sales efficiency: AI automates much of the lead nurturing process, freeing up sales reps to focus on high-potential leads. Reduced costs: By identifying which leads are most likely to convert, AI can help optimize marketing and sales budgets.
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